The team did a great job overall. I can tell they were conscientious of doing a thorough job. A…read morefew spots were overlooked (dusting ceiling fans and a shower tower that holds shampoos and conditioners). Other than that-the floors, bathrooms, bedrooms, kitchen and everything in-between were pristine! It is nice not to have to tell a team what needs to be done-they just do it! They had smiles (behind those masks they wore) and seemed to work very well together-enjoying their jobs. Makes a difference! I would recommend them fully and am confident they will get these last two minor items the next time they come work at our home.

A neighbor's great recommendation. I usually clean on my own, but decided to do this while I am…read morerecovering from surgery. I signed up for the Premium Package. It includes some services that I didn't need (e.g., bed sheet change and cleaning blinds). The walk-through was great - base boards, ceiling fans and those corners I can't get to; surfaces were spotless. I was charged the max in the quoted range for that packaged. It was my mistake to not look at that more carefully before I paid the bill. Realized this afterward and told Superior Bright. We went back and forth a bit and I told them that I should have read things more carefully. In the end, they Zelled me back some money to make up for those few things. They responded very quickly, to my initial request for an appointment and to the billing inquiry. The communications were professional. I will probably hire them again and request the same house cleaner. She joined the team just 2 weeks ago, but has 14+ years of experience. Gave a 20% cash tip plus my hydrogen peroxide cleaner so she had a Clorox alternative for future use. I sure got lucky - she was wonderful.

The team Always does an amazing & thorough job cleaning the house. great service each time!read more

Putting in my Vote for the # 1 cleaning team in NC Kristin…read moreand her team, are FABIULOUS!!!! My house never looks as perfect as when they finish, compliments from everyone who enters my home!! they are caring and careful with all of your belongings and wishes i choose ZEN As the BEST !!!! Janet Borriello

Amelia was very prompt and very easy to work with. Her estimate for the cleaning services was right…read moreon target for the time the team needed. The crew that showed up for my move uut clean was great. They were very thurough and very detail oriented. We did an initial walkthru and went over all of the items that were to be cleaned.

Amelia is friendly and easy to deal with Her new crew was very professional and did a thorough…read morejob.

Yes! Highly recommended! We requested a move in clean / post construction clean for our newly…read moreremodeled home. The house sparkles and smells so fresh! After nearly 18mo of demo this made it finally feel like home! Excellent customer service and pricing! Cannot recommend Isabella Cleaning enough.

Erika Gaitan and her partner did a wonderful deep cleaning that took about 7 hours! I have had…read moremedical problems this year and have so needed some help, and I am very glad that Isabella Cleaning Service was available at this busy time of year. They did an excellent job - - - top-notch, nothing undone, no stone unturned. They went above and beyond my expectations not only in the quality and cleaning and the value for the money, but they also did a lot of extra details like baseboards, ceiling fans, refrigerator, air fryer, etc. They even had their own cleaning equipment and supplies. They have totally blessed me, and I do not hesitate to recommend them to anyone. I am so much more confident now to host people in my home, knowing it is so clean. Thank you so much, Isabella Cleaning service of Durham, NC, and Merry Christmas and a Happy New Year!

Bella House did a move-out whole house cleaning for us and did an excellent job. We were on a bit…read moreof a tight timeline with our moving schedule, but they were able to accommodate our needs and got the house in great shape quickly. The cleaners were friendly and kind and the rate was very reasonable! Would recommend!

Service requested: detailing basically. I've lived there for a year, so basic cleaning but it…read moredefinitely needed a deep clean and I work 65 hour work weeks. I was on holiday seeing my family in TX, they were amazing w communication and were able to clean when I was out of town AND sent me before and after pictures. I am amazed! They went above and beyond ( I didn't tidy up as much as I'd like to before my trip) , she ran my dishes and helped with my clothes! So so sweet! Will be using again! And recommending to everyone. Also GREAT deal!!!! UPDATE: SHE TOOK MY TRASH OUT TOO!! And fed my kitty some wet food) 20/10!!!!

Monitor these people. You will schedule services and pre-pay for them. Then they will come and not…read moreperform those services and perform the others poorly. The cleaning team will then try to slip out a door quietly leaving without checking in to see if you are happy. There is also NEVER a team member who speaks English on the cleaning team. So it is always very hard to communicate on the day of the cleaning appointment. When brought to the attention of a co-owner said co-owner will gaslight you with a fake order form and insinuate you are not being honest about what you ordered and PAID for in advance!! Pictures attached to support my claims of gaslighting and the poor cleaning. I will agree the co-owner wanted to send the team back to fix a bad clean job however as you see in his gaslighting email, he still insinuates I didn't order and pay for additional services that were not rendered. Thank goodness I still had my original confirmation of what was ordered and paid for. I don't know about you, but I refuse to allow people in my home who insinuate I'm lying. After actually doing their research they DID find I actually ordered and PAID for services not rendered. Maybe they should have researched first and not insinuate. That would have saved a client and this BAD review!! We had paid $370 for the cleaning. Pictures attached show they couldn't even dust properly. The house still needs cleaning after they left. I only requested to be refunded for the services I paid for that were not rendered. The co-owner on his own accord ended up refunding the entire cost and then whined to me about how his workers did actually work. Well then Josue don't refund the whole amount. Nobody asked you to do that and then play poor me. I don't know what's gone on with this company but we are DONE and we can no longer support or refer to Ana's Cleaning. Edit to add after Ana's reply: We didn't fire you because of 1 cleaning mistake. Though we found the cleaning to be done very poorly. We fired you because your business partner choose to not believe a client (who was correct by the way) and expressed that in a way that came across as insinuating that I was wrong. Instead of doing the right thing first and INVESTIGATING what exactly happened. That's why we fired you and that's why we are leaving a bad review. Josue needs to be retrained on client customer service.

I've used Ana's cleaning services once last year and I never got around to writing a review. I…read morescheduled for them to come last Friday but 5 minutes after they arrived, the power went out due to the rain from Hurricane Ian so they obviously weren't able to clean. So they got me on the phone with the scheduler and they were able to get them rescheduled to the following Wednesday. They showed up on time at 830am and didn't seem to mind that my cat and dog weren't crated. I think they liked my dog a lot. I work from home so I stayed upstairs in my loft area while they worked. They got done with everything in an hour and 45 minutes which was great timing as I needed to present in a meeting at 11am. I added baseboard cleaning and oven cleaning and they did a great job. I think some of the baseboards were missed but it's not noticeable. My oven hasn't been this shiny since I first got it. I decided to sign up for a recurring monthly cleaning. I really enjoy getting my house deep cleaned and me not having to be the one to do it! I really love that they made my paper towels look cute, left a card with the names of the ladies that cleaned my house and gave me a cleaning rag!