after two hours on hold, I still cannot get a hold of a single person to ask about a delivery that we haven't received. Our account manager has even had issues reaching a human to assist us. The water is never delivered on time or on the delivery date, I do not recommend using sparkletts from Witchata Falls Tx. When they do deliver, we are signed up for two cases every two weeks, the driver NEVER brings two cases & cannot give us more off of his truck because those are designated for someone else; what about the water that we are NOT receiving that we have already paid for? we can pay for the water, just not have it then? 6/18/25 I have been on hold for a solid hour this morning with no available associate to answer a call? 0/10 would NOT RECOMMEND read more

Worst delivery service that I have ever experienced. The delivery driver rarely gets an order correct and delivers when not scheduled. Their delivery charge continually rises with the current fee being $13.99 per delivery as the service level continues to get worse. Calling customer service doesn't help either as the local manager will not call you back to discuss the issue. Edit: I really enjoy how the "business owner" responds to negative reviews by saying that they want to fix the issue, but they provide no method for contacting them. Post your name and phone number so that we can call you. I have requested a call from the Wichita Falls branch at least 5 times via the main Sparkletts telephone number with no response. From what I have seen, the local branch won't even respond to the main company customer service. Don't walk, run away from this company. read more

They suck! Miss deliveries, no communication with customers. Stopping all this. Stopping payments too. No water, no service, no communication, no money! If they don't pu mtys, I keep them...... unless I get cash in hand if and when they pick up. I don't trust this Company to ever do what is right!! They have NO IDEA WHAT RIGHT IS,! UPDATE: they replied asking for information from me, like address, phone number, etc and posting it on here. Refused! But refused also to give me the Wichita Falls Branch number! Why are they so secretive about giving out that number to get more info for myself?? DS Services controls everything. And that's where the biggest problem lies! They are in Florida and Georgia. Shame on you! read more

They say they are picking up and delivering and they don't. So I put the bottles out and take them in. Sparkletts or their driver do not get back to me. Driver's message service says he will be gone for a few weeks. I was out of water for over a month last time. Now it's happening again. Try to get customer service on the phone. Make sure you have two hours to hold..... I can't even get them on the line to cancel. Nextdoor.com says the same thing.... It's really bad. read more

STAY AWAY. I had a terrible experience trying to get water delivered through Sparkletts in Wichita Falls. No one showed up to the initial delivery I had scheduled. When I called customer service I found out that it had been rescheduled without anyone telling me. After another delivery was set up and missed, I changed my schedule so I could be home for them to deliver in the morning. And once again, no one showed up for the delivery. When customer service told me they couldn't even get a hold of the branch that was supposed to deliver it I gave up, canceled, and switched to a different company. I tried to give this company a chance, but they repeatedly missed the scheduled initial delivery and made no effort to contact me about it when they did. read more

Sparkletts simply does not care about customer service. It is absolutely the worst customer service I have ever experienced. 1. They never send you a bill. You have to be clairvoyant to know if you owe money. 2. They never answer their phone. 3. They rip you off. They reported me to an collection agency because I owed $8. When I told them I never received a bill, email or call they said the amount was to low to generate a bill. RIDICULOUS. When I said I wanted to cancel my service they said they couldn't schedule a pick up for my water cooler because I was in collections. RIDICULOUS. These people are impossible to work with. They are reckless with peoples credit. read more

I wish I could give 0 stars. Things started out fine with this company. I signed up online, was happy to have deliveries every 2 weeks, loved that I got some free water for signing up online. Within a few months things started going downhill. They changed our deliveries to monthly without notifying us so we could put our empty bottles out for collection. They missed several deliveries and calling didn't seem to do anything since they would just say we could schedule a special delivery. Emails resulted in the same response. What's the point of having regular deliveries scheduled if the company won't deliver? We were still having to go to the grocery store to buy water and kept running out. They missed deliveries about 4 months in a row and we decided to end our service due to these issues. I spent 45 minutes waiting on hold just to talk to someone who could cancel our service. They did FINALLY let us cancel but we still have bottles they are supposed to pick up so we can get our bottle deposit back and they MISSED THAT PICK UP! When we called to reschedule it we were told we can't because our account is closed. We even offered to deliver the bottles to them so we could be done but they refused that. Looks like we are out the $6 PER BOTTLE we had to pay since they can't seem to do their jobs and complete deliveries/pick ups. We filed a complaint with the Better Business Bureau and we did get a quick response from that but they still won't pick these bottles up and that complaint is ongoing. I suggest anyone else experiencing problems with them do the same, especially if they aren't responding to you or are making you sit on hold for significant amounts of time making it impossible for you to take care of issues. read more