Don't waste your money. There are much better options. Was a customer for years and sent me to collections after moving away and having to cancel their service. read more

my technician Eon was quick, informative, and friendly!! he was in and out within twenty minutes

This is a company with dying technology. Let's be honest, they are still running coax cable on telephone poles. I feel sorry for them, it's pathetic. No money for infrastructure upgrades. They have cut staff so they can't provide timely response to outages .... my last outage took 2 weeks to send someone out. You get the point. My recommendation is ask your neighbour for recommendations on more modern providers in your area. I give this company 2 stars. read more

David Lewis. Fast and efficient. Wasted no time in setting up a new modem and router AND provided me a short education and some useful tips. He seemed a little gruff at first but it was excellent service and he was a creative problem solver. This is an old building with crap running everwhere (old ATT wires and equipment mixed with Sparklight). Had to access an extremely narrow crawlspace and re run wires. I think he was in and out in like 10 minutes. Pretty impressive. Thank you. read more

terrible customer service i was supposed to have my interenet hooked up by spark light 2weeks ago they keep giving me the run around and keep changing my schedule when I never told them to change it whatsoever.really getting tired of this read more

Of all the years of service with cableone, Brad Miller went above an beyond to correct the issue at hand with our home phone. An his skills allowed him to quickly resolve an find the issue with professional experience. Thanks, Billy an Susan Dill read more

Internet down....again. No phone service and their so-called 24 hour hotline says to call back at another time. It's unfortunate that they have a monopoly in this area because anything would be better, I think. read more

If I could give sparklight a negative, I would. My internet works during the day and completely goes out at night. First night it happened I called, stayed on hold for 30 minutes at 10 p.m.and hung up. It worked the next 4 days and then, went out again at night, called and the same situation happened with staying on hold. 2 days later same thing, worked during the day and stopped at night. While staying on hold this time I wrote them an email complaining it's happened 3 times, finally a tech answered. It was, unplug it for 30 seconds and plug it back it. That didn't work, said it was all he could do from a computer that a technician had to come out but it would be the 10th till they could make it, which was a week and half out. Told him to cancel my service from being aggravated about the wait time. Next morning I check every single internet service but only HughesNet is available where I live, way to slow. So unfortunately I have to keep sparklight, I got online and used the chat option for customer service being calling could take forever. I told the representative not to cancel my service and they told me my service service wasn't cancelled until I dropped my modem off. We chatted more and said the soonest was still the 10th and I said I would wait the week and half for a tech. So for almost 2 weeks straight I have zero internet at night and 3 random times previous. Get up this morning, got on chat to confirm a time and no ticket was ever put in. Highly pissed off and annoyed I waited to call. The representative this time said they could see where I've called and chatted online but couldn't see where a ticket was put in and proceeded to tell me that now it would be the 15th before someone could come out. Asked about crediting my account being I haven't had internet at night for weeks and I've used all my hotspot up, "sir we have to wait until a technician can come out to verify your service is down". "Yes mam, I understand. I've stayed on hold 3 times, chatted online, stayed home today thinking a technician was coming out, and now apparently have to go another 5 nights without internet because of y'all's service and customer support messed up only because I've been bored and have had nothing else to do. Makes sense". I'm sure I wouldn't be charged a late fee if I forgot to make a payment or anything. They care absolutely zero about customer satisfaction and as soon as another internet service is available, I will cancel Sparklight immediately. Worse customer service and not worried about going out of their way to ensure customer satisfaction when they are at fault. Wouldn't recommend to anyone. read more