0 stars - If you want to be upcharged and your car smelling like wet dog. This is your place!

After the $44+$10 (for the mats) cleaning Not worth it, poorly done cleaning service. read more

Sparkling Image Car Wash - Auto Detailing Near Me - Bakersfield, California

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Went to try to get my car washed. Paid and waited. Just to be told they cant wash my car because it had too much oil on the bottom of my car. I paid with my debit card. The manager came to give me my refund and didn't even know why they wouldn't wash my car. Mind you I always take my car to the location down town and NEVER have any issues washing my car there. I happened to be on that side of town thought why go all the way down town. We'll it took almost a week to get my refund back to my debit card. I will NOT be returning back to this location again. Not even if they offered me a free wash. read more

I got the $40 wash only to still find crumbs on my seats and center console...wheels weren't wiped down...armor all is watered down...got home and still had to clean all that up myself...could have said something, but I just wont go back. read more

I went to this car wash, everything on my car was working properly. I get my car returned with my parking release button stuck and flashing. I asked them if they pressed anything and they was immediately rude, they was rude and told me to move my car out of the way that i It wasn't their fault, which I couldn't even move my car because of what they do be to it. The manager JUAN VARGAS is the one who told me to move out of the way. I do not recommend this car wash at all. Very terrible customer service. read more

So $27.00 for a regular car wash on a VW Beetle and then they did a terrible job? Really??? It wasn't that busy but my car sat in the sun for at least 10 minutes before someone looking like a manager decided to work on it-he did a half-assed job and got mad when I asked him to dry the bottom-my mirrors were folded in and I asked him to fix and he mumbled to me that I should be able to do it from inside (which I can't) he folded out one and then walked off so I had to get out and fix the other one myself-talk about overpriced and then terrible customer service on top-I wish I could give a minus Ten star review so beware of this rip off car wash read more

Horrible service. My husband paid $350 to get his car washed and detailed inside and out. We went to pick it up, the inside was still dirty, hadn't been cleaned at all, and windows weren't even wiped down. Instead of apologizing for the mixup and finishing the car the short guy that inspects the cars tried to charge my husband an additional $150+ to wash the windows and had a terrible attitude. I wouldn't recommend this place to anyone. read more

DO NOT USE THIS CAR WASH! These guys recently just broke my cars back glass and denied all liability. This business is really unprofessional and just wants your money. They don't care if they scratch or damage your car. Manager Juan is a poor representation of a manager for the company since he wasn't able to resolve the issue. I saw the employee crack my car's back glass in front of me and the manager still refused to pay for the damages. If you're thinking of getting a wash there be prepared to pay for all the scratches and damages Sparkling Image does. Again, DO NOT USE THIS CAR WASH! They're a shady company. read more

Sparkling Image Car Wash - Damage done to my car by Sparkling Image. Cracked back glass. - Auto Detailing Near Me - Bakersfield, California

Just had my car washed for $44.99 and the results were bad. Swirl marks from the waxing and did not fully clean the bottom sides of my car. Disappointed... read more

Sparkling Image Car Wash - Swirl marks from wax and bottom not cleaned. - Auto Detailing Near Me - Bakersfield, California

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$50 for the standard hand wash (doesn't go thru the drive thru wash at all!) is not inexpensive by any means but my car looked really clean after! The only problem is that they forgot to vacuum the trunk, which is not a huge deal but still, a little careless. Otherwise, this car wash had good customer service and a quick turnaround time (there are a lot of employees!). I prefer crossroads down the road because it's the same hand wash and they never miss a detail, but when they are closed and you are in desperate need and want to keep your new car scratch free for as long as possible this is a good option! read more

Every time I come here they always do a bad job. You think I would learn and not go back. I also tip, then when I get home I look at everything and get mad that I did. For the price you pay, you would think it would be a great job. When the lady asked me what service I wanted I told her just the $25 dollar one and armor the inside. I went in to pay, just swiped my card then went and sat down. When I got in to my car I noticed the armor wasn't done. So before I went off on them I looked at my receipt, and I wasn't charged! When I got home I took a look and noticed water spots and dust and dirt still on my car. The inside was half a$$ wiped down. So no I do not recommend this place! read more

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Detailing needs to improve. I'm definitely unsatisfied with the service. $75 bucks plus tip. Never again. read more

So we previously had a membership for 2 of our cars and this Sparkling Image is closest to our house. For the most part I liked this car wash place, they did their job and they did what I came there for; however, service wasn't always the same. Workers are amazing and are always friendly, but sometimes my car wasn't cleaned thoroughly. I don't think they've ever vacuumed my trunk unless we asked them to and sometimes they would forget to put the car freshener. There are some workers who deserve 5 stars by themselves, but my rating is based on my total experience. I believe the other locations are different and this one was average. This location is located off of White Ln and Gosford and this location stays pretty steady. There's not a long wait time and normally we go in and out in about 20-45min, there are days it's longer when there's tons of customers, but the average time is not too bad. I prefer the downtown location versus this location, but this one is close by. It's not a bad car wash place, I just think like any establishment you're not always gonna get top notch experience, but you expect it especially if you're committed to their monthly service. Like any review, I think you should check them out for your own experience and see if they are good for you. read more

Sparkling Image Car Wash - Auto Detailing Near Me - Bakersfield, California

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For a 50$ hand car wash they don't wipe down internals with micro towels or put any sealants for that cost. I had to bring it back due to multiple water spots. I had to argue with Jon about cleaning the interior I said this is the reason I wanted you to see it. I asked about the mats and he said they don't do that. I said when I go to LA and get a $50 dollar hand wash that's what they do. I showed him the issues and yet when I got my car back they didn't even fix the issue. The water spots are gone they did the mats for free they normally charge $5 per mat. Anyways this is my opinion. read more

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PLEASE READ IF YOU WANT DECENT CUSTOMER SERVICE! (Wible and White Ln) UPDATED: Big Thanks to Mr. Fisher (Regional Manager) for calling me. We will be taking my moms car tomorrow to the Rosedale location. WORST customer service from Manny. We took our car yesterday for an interior and exterior wash which included a thorough wipe down of the dashboard and a carpet and seat wash. When they returned the car to us, they basically returned it in the same condition. They did a half-assed job. When we picked up the car, Manny said to bring in our car in the next few days to get it cleaned again in 30 minutes, which was the first red flag. Why would he propose that if the car was "clean" already? When we went in today to let them know that the car wasn't clean, Manny started getting defensive right away. My mom and I tried to show him the dirt and he refused to even look at the car. My mom pointed out the rims and he said "yes, they're dirty" exactly our point! I don't understand why he was being so rude to us if we just wanted to show him the car and address the issues. Feeling defeated, I called the Rosedale location to see if they could point me in the right direction. The assistant manager was so nice and tried to help me out. She tried calling a manager but was unsuccessful getting ahold of someone . She advised us to call corporate which we are planning on doing. My husband and I have been customer (Rosedale location) for years and we have only had great customer service. Not sure what's going on with this location. To the district manager or corporate can you please help us in getting our money back? We refuse to go back! read more

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My family has been coming here since I was little. I took my car in for a deluxe detailing this weekend. They did such a great job (and my car was an absolute mess when I brought it in!). They even got scratches out that my car dealer didn't get out when I bought my car used. While I was running errands this today, I overheard someone compliment how good my (older) Subaru looked - they even said it made them wish they had kept theirs! Thanks for making my car feel good again read more

Took 45 minutes for a car wash, and the car wasn't even cleaned. When I complained, they tried to upsell me for a $150 detailing service. Bad service. Rip off! read more

Sparkling Image Car Wash - Dirt left on bottom side of car. - Auto Detailing Near Me - Bakersfield, California

****Update***** STILL DON'T TAKE YOUR CAR HERE!!! Was contacted on my review yesterday by the regional manager Carl Fischer who told me to take it back today and they would do a special treatment to fix the swirl marks and make it right. Well I get there this morning and the manager James said oh no I already did that treatment yesterday the swirl marks aren't gonna come out. Hey buddy I worked in the car business and I know for a fact they will come out. We did it at the dealerships all the time! How about just say fuck you we don't care about your business and I'll take my money somewhere else!! Thanks for nothing!!! DO NOT TAKE YOUR CAR HERE!!!! So I took my brand new Subaru over here and I wanted to get a solid wash and wax since it's brand new. I paid for the $120 clay bar wash and wax. I left it with them for 2 hours. Came back and the first thing I noticed was that it wasn't even washed correctly. Dirt still in the windshield sill, fenders still filthy and grime on the rims. Then I start to look closer and they left smudging and swirl marks all over my paint. My brand new car!!!! I spoke to the manager James and he promised to redo it even if he had to personally do it himself another time as I couldn't wait another 2 hours. Today I dropped it off at 9:30 and picked it back up at 12:30. I'm showing pictures of how I picked it up. They speak for themselves. I'm just very disappointed. I mean I even gave them a 2nd chance to make it right!! read more

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After several years, I wanted to give this place a chance again... BIG MISTAKE!!!!! If you want to pay $35 and get your car back without being cleaned...this is the perfect place. I had to clean the car myself, including the vacuuming. They spilled something in my car and blamed me for it. Unbelievable! Worst customer service ever and definitely OVERPRICED for their quality. I wouldn't pay $5 for this anywhere. I would give them a negative 5 stars. I would give the Manager a negative 10 stars. This place sucks. Go to CRUZ THRU and get it cleaned the way you want it. Never coming back here again. read more

Was ok but dont like that they make u feel that u are obligated to tipped them every visits after paying for high monthly fee. And if you give them the tip that did not expect to they will talk behind your back. Like literally You will hear them loud and clear like they mean it for you to hear it. It was ok if they did good a job on cleaning. Most of time they left some trash and not wiping the interior properly and Fyi i got the $69 a month! read more

Take 3 toddlers, give them rags and let them wipe your car down, and quite possibly they will do a better job then this place. They could give a sh$$t About service. read more

Today is 1/12/22 Went to get oil change & now the tight asses won't do the inside of the vehicle unless you pay an extra $10. They came to me to "try" & get me to change the air filter for $24.99. They did show me the filter and it "WAS NOT" dirty enough to change. However all this place wants to do is try to sell you something. They make a boat load of money off of customers and yet they can't/won't clean the inside for free anymore. Don't waste your time or your money on this place.THEY HAVE PERMANENTLY LOST MY BUSINESS!!!! read more

They didnt do a great job on the exterior... They are pretty busy today, but that's no excuse to rush the job read more

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I haven't been here in a while due to having to wait 2+ hours to get my car detailed the last time I was here. Figured I would give it another try since it's been about a year. So far I have watched at least 5 people who paid for the same services I did, who came in after I did, get their car and be on their way while I can still see my car sitting in the detail corner with all the doors open, with one person working on it in between the other cars and I am SO disappointed with the service. I will not be coming back to this location. **EDITING TO ADD FINALLY got my car finished, when the woman who was working on it handed me my key, it was broken. Do not spend your hard earned money at this location, they don't care about the customers or their belongings read more

Took my car in for its regular oil change and car wash as I've been doing for over 10 years. Scratches on hood of car now that are insane!!!!!! I told to the manager and him and another guy told me that they've seen scratches like that before and it's from my garage door. Um... what?!!!! My garage door that rolls up cause vertical, horizontal and swirling scratches on one side of my hood?! I'm just beyond words. So disappointed. read more

Sparkling Image Car Wash - Bad Scratches up and down and left to right and swirling on one side of hood. - Auto Detailing Near Me - Bakersfield, California

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Called last minute, they were able to get me in right away. Full detail, and even explained the receipt gave another free wash since it was due to rain later that week. Great customer service & experience. Very friendly and polite. read more

I tipped $20 ahead of time and asked to clean interior well and this is what I got....disappointing.... I came home and cleaned again myself...after spending $50 in total. read more

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If I could give this place 0 stars I would. First off the girl who attended me was rude and inattentive. Then when I proceeded inside to pay I was not told to take a ticket. It was my first time there and I realized the service was going to be horrible since I was first spoken to outside and I was not even offered to look at the services that the car wash provides. When she was speaking to me I was telling her what I needed and she replied back " What do you mean?" In a snarky and ugly tone. It was my first time there and I regret taking it in. The girl who attended me was very busy being rude and making inappropriate gestures when I asked her any sort of question. Now when I went inside the man at the register gave me the same attitude that was given to me by the girl outside. 0/0 horrible place. Idk how it is not possible to give negative stars. REGRET TIPPING. Don't do it and save your time and energy and go elsewhere! read more

If service or quality of work isn't what you're looking for this is your place. Spent $21.99 plus a $3.00 tip for the worst car wash ever. Pulled in was met by a guy who tried to up sale me on everything I said no just a #2 please his tone changed taped a tag on my windshield and walked away. I went inside and watched my car sit where while 3 other cars which came after me were vacuum wipers taped and driven into car wash. My car was finally vacuumed and driven up. After washing the detail guys wow it was like the walking dead !!! They talked and talked and wipe a little. The windshield passenger side was not clean head lights water spots everywhere. Is that what $25.00 will get you here. Update !!! I was contacted and was offered a redo on my car wash. Well why would I want more of The same???? Ok I am a fair guy and willing to forgive or chalk it up to having a bad day. So I went back and wow my car looks great and I was treat fairly and promptly by management. Thanks for showing you care about your customers!! read more

Sparkling Image Car Wash - Auto Detailing Near Me - Bakersfield, California

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I recently purchased a used car and decided to pamper myself to the Ultimate Detail which is complete interior and exterior detail package. Because the inside was "so bad" I was up-charged an additional $50, even though they didn't have to clean all the floor mats as I'm replacing them. Five hours later I returned to pick up my vehicle and from initial impressions, I was like, Wow!! But almost immediately I noticed a lot of stuff/dirt that was missed. I even tipped the sales guy at the front an extra $20 as he said he'd ensure it looked perfect before he left. Well, the second man I spoke with upon picking up my car agreed it wasn't good enough and told me to return within 5 days for a free car wash and he'd personally take care of everything that missed missed. He did personally help me and he did improve things but honestly, after 2 trips, 6-7 hours, and $480 including tips, sadly I can only give 3/5. I feel terrible saying so because my car definitely looks much better than it did but I'm still cleaning missed details. I worked at a car wash in another city for years so I know what quality work looks like. read more

Sparkling image, white lane has to be one of the worst car washes I've ever been to for service takes him forever to wash my vehicle Starts from the people that vacuum my truck to the people that drive my truck do such a lousy job my carpets are still dirty. Looks like they haven't been vacuumed. I played for the unlimited service. Iif l want my truck to look dirty I watch it myself. read more

Took my car for oil change and all of the sudden my car started over heating, I went back to the place and they said they can't do nothing about it. It was probably a coincidence that it happened an hour after to SPARKLING IMAGE. I heard also of another person that went today as well and he states they didn't even do the oil change because his oil was still dirty. This is ridiculous and I advice all my friends and family members not to go there. They don't take responsibility of their actions. read more

It was my first time bringing my car here to get it detailed. I was greeted by a friendly young woman and she explained all the packages to me and I went with The Ultimate Detail package. After 5 hours I got a call saying my car was ready for pick up. I arrived and met Roberto and Abel. They worked so hard to make car look brand new again! They did a wonderful job with the interior and exterior. Thank you Roberto and Abel! read more

Terrible service and my car was not washed properly inside and out.The manager was not understanding and did not treat me as a valued customer. Was hoping to get my car washed again and the issue resolved with management but no compassion or willing to meet what I payed for. Terrible management and service! I Will never go to this sparkling image again on 7991 White ln. Bakersfield, Ca. read more

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They dont do a very good job! The bare minimum at that! My car still looks horrible inside! Won't be going back! Update: that fixed everything and did an amazing job! I will be back! read more

Sparkling Image Car Wash - Auto Detailing Near Me - Bakersfield, California

I don't know how people keep going to this car wash I guess there is not a lot around the area. But this place haven't even talk to a cleaning car wash place they just took my $40 and gave my car looking the same way I Had it inside. And when I when back to tell them they ignored me completely I had to grave the vacuum my self read more

Lol. It's actually funny how bad these guys are at washing cars. I paid for a car wash just to come back home and clean it myself. Total waste of money. Don't come here. I don't like coming between a business and their money but at the end of the day, this place sucks. The staff is nice but I came here for a car wash, not smiles. Leaving with a dirty car from a car wash isn't a good feeling. read more

Bad. Very Bad all i can say. I paid $24 for full wash & when i got my car back it was just clean from outside but inside i had to ask them to clean again. The guy told me with $24 package we inly wipe it down. There was stuff they don't clean around or vacuum it. I will not go back there. So please go somewhere else. Its a rio off. read more

They did not do a good job !! First time at this location there was still dirt and crumbs all over the floor ! So much for a vacuum!!

Will not be coming back!!! I dropped my car off a little before noon and had them give me an estimated time to pick my car up. I was told 2. Then called back at that time and was giving a different time twice.... I got there at closing time my car was not done!!! They left crumbs everything my windows still have my kids fingerprints on them.... I usually come to get a deep clean every year from them ... Will not be returning because of the inconveniences and poor work!!! read more

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