Spent a grand there for a check engine light !! Engine light still on !! Do not go there !! Reporting to automotive repair bureau !! Rip off shop ! read more

They do a great job at keeping my vehicles running and in good condition. Reasonable prices, prompt service, quality work. I go here for all my auto repairs. read more

Quality service and fair pricing. They worked hard on getting me a part and my AC is working again! Highly recommend!

DO NOT take your car here !! Unfortunately this business lacks value and integrity and took it upon themselves to charge my elderly mother 2000 dollars to "fix" her car . Not only did they use TAPE to "fix" it but when I took it back up there they DID NOT DO ANYTHING TO FIX IT . Fast forward to yesterday when my mom's car finally BROKE DOWN IN 111 degree heat while taking me to have minor SURGEY which required I have a driver and had her crying. .it literally BROKE MY HEART to see that . I am blown away by them whereas I used to take my cars here and never had a problem as long as JUNIOR was working there . Now that he isn't they are nothing BUT SHARKS WHO TRY AND GET OVER ON PEOPLE !!!! If I could give ZERO STARS I WOULD !!!!!! read more

This place has really gone down in quality. When we moved to town several years ago they were our go-to, but once the son stopped operating the business, the service went downhill. Unprofessional and disorganized. I hope they can build back their reputation. read more

Towed my car here after overheating. I paid $1700 for their work on it. About 30 minutes after picking it up, it started overheating. I tried to compromise with them for a partial refund but they didn't care. My experience was a bad one. I wouldn't recommend this shop. read more

I have taken my car here twice for my AC. Love the service! Straight to the point, no bs, which is hard to come by for an automotive repair shop. They actually take the time to explain what is going on with your car. A definite 5/5! read more

So I took my car to get it checked out. They asked me if I wanted to wait or i would be back later. I told them I would come back later and left my cell number. I called about 10 minutes before they closed because I had not heard back. They told me they usually stay open later and would give me a call back. Two hours later I called back and the shop didn't answer. I had my friend drive me to the shop and they were closed. I called and left a voicemail for them to call me in the morning. I never got a call back. I called them about an hour or two after they had opened the next day and asked if they knew what was wrong with my car and why they didn't tell me they were keeping it overnight. They told me they needed to order a part and if I gave permission the car would be ready in an hour. I gave permission and called an hour later. They told me again that they needed permission to order the part. I told them I gave permission earlier and thought my car would be ready. My car ended up being ready the next day very late. They didn't apologize for keeping my car and not telling me. I will not return here. read more

We always take all of our trucks to White Lane automotive because of their reliability in courtesy and easiness of doing business with them they are the greatest business auto repair if others were as responsive and Pleasant to work with as White Lane automotive they would be as busy as White Lane automotive being that they are the best for auto repair read more

Owner is very rude and unprofessional. I was quoted one price and was told another day their was no way they could service my car at that price. Billy was nice but owner was so rude. I will never be returning to this place and do not recommend it to anyone. You will be quoted one price and then charged a lot more. I would give 0 stars if I could. read more

They did an amazing job, fast and super friendly. Fixed the thermastat and water pump withen my budget and when it made noise after they fixed it they went back in and redid the whole thing. They are very deligent. read more

This is an example of a great family small business. I met the owners sons who help run the business band their grandfather who also take part in the business. They were friendly and talkative even took me into the shop area to show me the defective part that they replaced. They even gave me a break in the diagnostic since I used them for the repair. Talk about customer appreciation. Looks like my family found an honest reliable automotive repair shop. I can't recommend these guys enough. read more

Telling me that my air conditioners really bad and I was gonna spend a lot of money took it to the shop all it was was a fuse

Was driving between LA and Fresno on Wednesday when my car went crazy with electrical gremlins. Stopped at Les Schwab but was more than they could handle, they recommend White Lane Auto. After some trail and error they got us back on the road in two short hours. Could have taken advantage of two clueless ladies but drove away feeling we under paid for their time and talent. Thank you guys :) read more

This company is dishonest. They will charge 3 times more than their quote for no reason that can be explained. Look at the reviews, it's a common practice. This kind of scam operation is the last thing people need in times like this. Take your business elsewhere. read more

Very helpful and responsive. They have taken care of my issues. Would most definitely keep using them for my vehicles

This is going to be a long review, so for those of you who just want the general information here it is: My car was fixed but I won't go back! For those who would like the details here you go. I needed to have my AC worked on because it had quit blowing cold air. After waiting an hour they informed me there was a hose that needed to be replaced. I told the guy I'd be back tomorrow and we agreed on a price for the work. I returned the next day, went in and let them know I was here to drop off my car for an AC hose repair that had been found yesterday. The guy at the counter was unable to located my work order, gave me another to fill out another and asked if I had been given a price. I said yes and left my keys. I thought it was strange at this point that the form from the previous day wasn't around but, I don't work there and I don't know their system. I asked if he knew about how long it would take, he said about 3 hours. I thanked him and went about my day. Fast forward to 11 am. I have heard nothing at this point from the shop, so I make my first call of the day to them to find out the status of the vehicle.At this point, I was told it was taking a little longer than expected and it was going to be a couple more hours, which now puts us at 1 o'clock for the car to be ready. At this point, I'm not upset at all, because I am a reasonable person and I understand that sometimes things come up and neither I, or the business, have any control over. 130p-Again, I have heard nothing from the shop, so I call them. This time I am told it's going to be another 2 hours before the car is done. Please note, at this point no one from the shop has mentioned any other issues to me about the condition of my car. 330 pm- 4 hours later than I had originally planned to not have my car. I have heard NOTHING from the shop. Now I am mad. I call and they say it should be ready by 4. I arrive at the shop at 4 o'clock and attempt to pay what I owe to the shop. I am actually charged 3 times because of a miscommunication regarding the price. These were reversed later. As soon as I pull out of the parking lot there is an alarming and LOUD clunking sound. I return to the shop, asked to pop the hood and at this point I am informed that I have a broken motor mount. They knew about this and didn't tell me. This pisses me off even more. Bill realizes that this wasn't handled in the best way possible and does the right thing by getting on the phone, finding my part and agreeing to stay to fix it until it gets there. The motor mount was replaced at no cost to me and let me say, so there is no confusion, I don't believe they broke the motor mount. I do believe that the work they did caused it to shift so that it was no longer functioning. So no, it wasn't their fault it broke, and as "Junior" eagerly pointed out, they were under no legal obligation to fix it. Oh and "Junior" next time someone has a broken motor mount, let them decide if they want to fix it. Don't assume they are, as you said, part of the "90% of people [you] call say don't fix it." read more

Great people and mechanics. Honest and will work hard for you. Very accommodating too.

Had a job completed by white lane about 4 month ago. Part failed. They sent someone to help repair, and get back to shop. Wonderful customer service. Will be back any time there is a car issue. read more

Update to my last review: Well, Steven couldn't quite get it done today. He put in a used Cruise Control Unit (I provided) and it looked like it was going to work, until the cruise gave up altogether. Having said that, Steven is determined to get this bugaboo running and I'll be taking my Geo back again next week. In the meantime, he replaced all the trim that I removed before I took her in - perfectly. PLUS (and I wish I could post photos here) he took some kind of restorer (Armor All perhaps) and completely re-did my dash. The dash on this car hasn't looked this good since the day I bought her. This was totally unexpected, and I'm blown away over it. Yelp needs to improve their frames so I can put up pictures! read more

We recently moved to Bakersfield after using the same independent shop for many years at our old location. Since we are new to the area we did not know where to take our cars for repairs at a shop we could trust. A local transmission shop recommended Steve at White Lane Automotive. We have had our cars in White Lane Automotive three times now. We feel comfortable using this shop and we really appreciate the customer service we get from Steve Jr. The shop is very neat and the mechanics appear to be long time employees so we know we are getting mechanics with many years of experience. We will continue to use White Lane Automotive. read more

After hours of chasing down problems with our RV while trying to get home to Sacramento, we stopped in here. They immediately knew the cause of our trouble and promised to help us if were were willing to wait a bit. They got us back on the road in less than an hour and refused to charge us! They finally took a bit of cash but told us to use the rest to get our kids some pizza. Wonderful and kind people! read more

I found out about this repair shop after spending 2000 at another shop, without resolution to a problem my VW Beetle is having with the battery staying charged. Junior, the owner's son, was empathetic and very personable when I called in tears. I was impressed with his knowledge and dialect regarding auto repair. He explained things without insinuating I was ignorant to auto repair, which a lot of mechanics do. When they couldn't find the source for the battery sucking leech in my car, he referred me to the dealer simply because they have a larger inventory of parts and equipment to test and find the specific cause more quickly. Instead of charging me, he refused to take payment. The last shop, which we had paid 500 to replace the alternator, wanted to charge us 400 more to find our why it still wasnt charged. They could have made up a repair, charged me 1000 and then have it still not run right. But, they were honest, with integrity and I find that endearing in this world full of scam artists and people who only care about money. Junior said to come back anytime, and if they can repair a problem, they will, if not, they aren't so egotistical that they will pretend to fix it, and have you leave and break down. Thumbs up!!!!!!! read more

Had a great first experience here at White Lane automotive. Steve and his crew were able to find the problem and fix it, had been to other shops around town and they have been giving me the runaround and wasting my money. Came to White Lane automotive and walked out a happy customer. If you're looking for a good quality repair shop this is the place for you. read more

I have always brought my cars throughout the years to White Lane Automotive for any repairs or preventative maintenance. They are fair on price and stand behind their work. It is refreshing to do business with a local company that cares about their customers' satisfaction. I would highly recommend! read more

Corrected my A/C problem for the summer, but Didn't correct my A/C problem for good, went back by end of summer last yr when A/C started blowing hot air again.. Gave me the run around and discouraged me to say forget it, I'll go some where else.. That's what the guy at the counter wanted me to do anyway.... all I did was paid 150$ just for a few months of Freon. Not for the leak to be found and fixed .. Thanks White Ln. automotive never again.. read more

Very good place to fix my diesel truck, and affordable price also got done in fashionable time. Very friendly!

I've gone to this shop for 5 years now and I am very satisfied with the work I get here! I went for an AC repair and I have never had a problem since. They always give me the best deal in town and believe me I shop around! read more

We have been customers since 1999. They have taken care of all of our cars. Suburban, Toyotas and Acura's all with care and integrity. They treat our cars as their own and take care of whatever is needed in an accurate and timely manner. We are still loyal customers and always will be! Thank White Lane Automotive! read more

They quote you one price, then when they do the work, they give you a 2nd price and threaten to dismantle if you don't pay. Will never go there again. read more

If I could give zero stars, I would! This place has terrible customer service. I came here about 3 weeks ago and the service was awful. They had a family meeting in the waiting room and completely disregarded I was there. Gave me no customer service at all and continued with their family discussion. I walked in knowing exactly what I needed and I told them what I've already done to the car and they still did exactly what I had already done to the car and charged me $68 to just look at it... Unbelievable! I went back two weeks later having the exact same problem. A lady walked in and sat down and the guy at the counter, which seems to be the owner or manager, never acknowledged her. He's too busy talking to a friend of his, or partner of another shop because they're talking about business. The lady sat and waited patiently a good five minutes and finally got up and said she'd be back later, that all she needed was an appointment for next week and the owner/manager just told her to come back whenever she wanted. It's been two weeks since my last visit and it seems like he really found and fixed the problem this time with my AC. Either way, I will not be going to this place ever again. read more