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    Sparky's Collision

    4.0 (5 reviews)
    Closed 8:00 am - 5:00 pm

    Services - Sparky's Collision

    Bumper repair

    Dent removal

    Auto frame testing

    Sparky's Collision Photos

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    2 years ago

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    Empire Ford of New Bedford

    Empire Ford of New Bedford

    1.9
    (83 reviews)

    was in the market for a new car!…read more James wood was the man! he helped me through the whole process and made it painless and easy! ask for him that's definitely the guy you want! He was a rockstar!

    I took my truck in for scheduled service and have a third party warranty. It was easy to schedule…read morethe appt and had an uneventful drop off. I knew it might take a while due to them needing to contact and get approval from my third party warranty and was happy they even accepted it as many repair facilities will not. The problem is the communication. I waited all day only to find out that they closed at 5:00 and no one called me to give me an update or to let me know that my car would need to be there another day. Fortunately I didn't have anywhere to be the next morning so figured I'd just call first thing to see what was going on. I did that and reached Alexia who helped me at drop off. She explained that they were not able to get through to my third party warranty company to get the authorization the day before to complete the work but that she would be calling right at 9:00 when they opened to get things rolling. Again, I never heard back so at about noon I called and was told by Alexia that they had authorized the work and would get started. I said that I absolutely needed my vehicle by close of business because of the holiday weekend and needing to prep for travel next week. I never heard back by 4:30 so called. No answer. Went to voicemail so I got a ride and went to the dealership. Alexia was very helpful explaining what needed to be finished and that she would come get me when she had the paperwork to check me out. Well an hr later and almost 36 hrs after I dropped off the vehicle, it he work was done, the third party warranty covered it and I was on my way. The communication and updates were terrible, non existent and I had to keep calling to get any info. That said, Alexia is phenomenal! She kept me informed and worked hard to get the job done. She was clearly busy and needed some help but kind and helpful. Wanted to make sure she gets recognized. Thank you, Alexia!

    Sparky's Collision - bodyshops - Updated July 2026

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