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    Special Touch Cleaning Company

    5.0 (1 review)
    Closed 7:30 am - 4:00 pm

    Services - Special Touch Cleaning Company

    Deep cleaning

    Move-in or move-out cleaning

    Commercial deep cleaning

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    9 years ago

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    SassySweeper

    SassySweeper

    1.3
    (40 reviews)

    I haven't read other reviews, but based on the star rating, I'm guessing they are similar to what…read morethis will be. I bought three LivingSocial vouchers: 2 1-hour sessions, 1 2-hour. I redeemed one of the 1-hour sessions. They were on-time and very courteous, but work quality was poor, and one of them spent half her time doing a few dishes that were sitting in the sink. Really? I don't need you to do my dishes when you're here for only an hour. For the other two vouchers. Hoo-boy, this is where I get feisty. These expired August 26th. Being well aware of that, I tried to book online on July 5th. There were no open slots until after the expiration date, so I called to ask how to deal with that. I was told that as long as I made the appointments before the expiration date, it was fine if the appointments themselves fell beyond it. I confirmed, and confirmed again, and then I booked my post-expiration appointments as told. I got my email confirmations with all the correct details. This morning was supposed to be the first appointment, a 2-hour "enhanced deep cleaning" at 7am. I stayed up late last night and skipped a shower to prepare (ya gotta clean for the cleaners, know what I mean?). 7:30 rolls around and no word, so I call. A girl takes down my name/number and says she can't access the schedule, but she'll have them call me to let me know what's up. She also added that they have a policy where they can be up to 4 hours late (WTF?). 8:30 rolls around. Still no cleaners and no call. I call back. She asks if I was using a LivingSocial voucher, and when I said yes, she said they are no longer accepting those vouchers because they are expired, and that they sent out an email about this. I tell her I never got the email, and explain what I had been told (still reading? No. That's okay.) She says there's nothing she can do, so I ask to speak to someone who can do something, and she keeps telling me there's nothing they can do and they can't accept the voucher. Be-scuse me? I don't think so. Finally, she took down my name/number (again ... same girl), and said she would have a supervisor get back to me. I'm not expecting anything at this point. I called LivingSocial who more-than-graciously refunded my money for the two vouchers that weren't redeemed, and they said they would report the incident. I don't even have to say it at this point, but I still will: Don't use this company.

    I purchased a Groupon/ Living Social thinking, "Gee whiz, it'd be nice to have someone clean my…read moreapt for me for once." I used their online calendar which seemed perpetually filled but I made an appointment for 2 months in the future. My time was for let's say, 3p. After a kind of wild night out, I roll over an see a missed call from a number I don't know at 7am. And again at 10am. No messages. And then comes a knock on my door around 11am. They're heeeeeeeeeeeeeeere. The lady (Audrey, I assume) is very nice but says two other people are going to clean my apartment and need to get supplies but what would I like done? Granted, my place isn't THAT big but I asked for the kitchen (which is all of 3 feet wide), my bathroom and my floors...and if they had time, maybe some dusting. Mind you, where I lived before, I had cleaners come in and out in 45 minutes and the place was spotless--but alas, that was in Florida and I couldn't convince them to follow me. They roll into my place with the supplies at 11:15. One tackles the bathroom (which really needs help) and one tackles the kitchen which is actually pretty okay. Then they move on to vacuuming my hard wood floors and running a mop over it. At 11:50, she says their time is up and they have to go and oh, there is a $5 travel fee. My assessment: Bathroom- Meh. They must have dumped the water down my bathtub and in my sink because there is cat hair floating where there wasn't any before. Kitchen- Looks the same except my microwave is cleaner. Dusting- Never happened. Floors- I can't walk around barefoot. And I had to sweep up some dirt after they left. Oh, and I had sent them an email asking how much it would be to clean my 760 sq ft pad without a groupon. $180. They weren't worth the $30 I spent, much less the $180.

    Gia's Cleaning Services

    Gia's Cleaning Services

    4.5
    (120 reviews)

    I've used cleaners for Airbnbs and rental properties. I thought it was a simple ask especially for…read morea 1 bedroom / 1 bath apartment. We just needed a deep cleaning for a move-out including appliances and cabinets. Realtors and buyers had come through the apartment for showings. No one had remarked on the cleanliness of the place as a major issue. Even new kitchen counters had been recently installed, so we weren't expecting major issues other than a good scrubbing of appliances. Thinking everything was fine especially for a smaller space. I left the apartment for 2+ hours - hoping to come back to a clean place. Unfortunately, I couldn't discern a noticeable difference in cleanliness of the kitchen. I ask the cleaner what's been cleaned in the last three hours - opening cabinets and pointing to the dust. After three hours, I just asked for the cleaner to leave. Gia's explanation was that the apartment was "pretty dirty and not brand new so it's just difficult to get rid of everything for the first time cleaning". I couldn't see though that much had been cleaned. Even the brand new counters looked dirtier than before. I ended up just wiping down the counters and picking up a broom - sweeping to see that there was still dust on the floor. The cabinets still unopened and items hadn't even shifted. The appliances had visible crumbs and dirt streaks/smudges. Definitely disappointed after shelling out $160 even after asking them to leave. It was more of a hassle to deal with scheduling the cleaner, leaving the apartment / picking up cash, and still to clean the apartment. After they left, neither myself or husband could tell what was cleaned. I'm just going to have to go through the expense of hiring another cleaner.

    I used Gia's cleaning for the first time today and it was a great experience. They arrived on…read moretime, cleaned well, and were efficient! The cleaner may have limited English fluency but this is not an issue given the hard work they put into the cleaning. I will definitely be using Gia's again!

    Special Touch Cleaning Company - homecleaning - Updated August 2026

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