They were timely, thorough, polite, and went above and beyond the call of duty to clean the carpet…read morein our basement.

Byron did a great job! He was on-time, professional, courteous, and kept us updated as he…read moreprogressed. The bathroom tiles look brand new. The price was not outrageous and I couldn't have done the job myself. Thank you!

Best carpet ever shampooing I've had done. The water was so hot it steamed as it went into the…read morecarpeting and it was well rinsed by the horsepower of his truck pump. The house just sparkled after Brian left.!

Encountered one of the drivers - plate ending in 932 - on Georgetown Rd 19JUL driving recklessly:…read moregliding through a stop sign, tailgating, driving too fast, cutting cars off. They may do a fine job of cleaning a carpet but these behaviors result in a "negative feeling" one has about the company. If you want to drive badly, don't do it in a company vehicle with the phone number on the side of van. I will look elsewhere for carpet cleaning needs as a result of this.

Mike and his son Seth have helped me with both carpet and upholstery cleaning for several years…read more Their work is impeccable and their professional and friendly demeanor a real plus. I count on them twice a year for spring cleaning and pre-holiday freshening. They're the best! PS: Also great for cleaning outdoor cushions & pillows!

A great family business! We've used them for all of our carpet/upholstery cleaning needs and have…read morefound them to be professional and very reasonably priced. They have an amazing attention to detail and do incredible work.

Rory, the owner of the Charlottesville Chem-Dry franchise, is very responsive & customer-oriented…read more He has gone out of his way to make himself available to me on short notice. He is professional and efficient: a Charlottesville native and a true gentleman.

This was the best Experience in carpet cleaning I have had in a long time. From calling them and…read moregetting information all the way to the end having the job done, they were great. I spoke to Rory Shifflett on the phone who booked my appointment. He was very polite and very accommodating... especially trying to find a suitable time with my work schedule. Roy & his is coworker Ryan, Came on time and did an excellent job. My carpet looks and smells great! They Cleaned up and did everything in a timely manner! Plus the rates were very reasonable! Thanks Rory and Ryan!

We got off to kind of a rocky start because I had understood their rep was coming between 12:00 and…read more1:00. He didn't actually arrive until almost 5:30. He was tired from a long day and didn't do the best job on my carpet. I let the manager know and he offered to send a new guy first thing to re-do the cleaning. The second person did a perfect job, and I'm completely delighted with the results, and impressed that the manager took my complaint seriously and made it right efficiently and at no additional cost to me. I'd absolutely recommend Stanley Steemer for your rug cleaning needs.

No stars. Was told today that someone would arive between 12 and 5 then they called and said they'd…read morebe there at 2:30 then they said it woukd be after five then they called and said they're on their way at 5:30 They show up after 630 and I told them to leave. Will not hire them again!