Specsavers really has made eye health more affordable I think when compared to independent optometrists or OPSM. They have really great pricing and often deals on eye exams and they use up to date testing methods and state of the art machines to ensure that you are getting the best possible service. They don't just check your prescription here but also your health which they can tell from looking at the back of your eyeball. They can tell you if you have diabetes even. I went for an eye exam here a few months back and was impressed with the service overall. Of course they wanted to sell me glasses of which I must say they have really good deals and pricing on frames but I did not want to buy my frames from here. Last time I went to OPSM and took my own frames in and they put my lenses in them for me. If you are wanting to do something similar and not buy their frames then I would go elsewhere (which I did) because they will not give you your prescription, even though that is the service you paid for because they want you to buy their glasses. Fair enough I suppose but then I was told they do not guarantee workmanship on glasses they put lenses into, even though it is them putting the lenses in. If I buy Tom Ford or Gucci frames, the quality is going to be better than anything they sell there so I don't know why they don't guarantee their own work, makes me doubt their service to be honest. If you want your actual prescription so you can buy glasses online as I do, then go to an optometrist that is more service than retail. What Specsavers do have which is good is for contact lenses wearers like myself, if you buy from them they give you a free eye exam a year, that is good. I took them up on that. read more

Specsavers Newmarket - Optometrists Near Me - Auckland, AUK

Friendly and consistent service as usual!!!The team here at New Market are the best

Dismissive, unhelpful, dishonest - what's not to complain about? I would describe my experience with the staff there as a nightmare as they clearly are only there to sell. On that note, do not purchase the expensive 'anti-glare' film. It is a scam, you will not be able to clean your glasses 'due to the sensitivity of the film' and they 'will be getting a product to help with this' some time in the future. Customer service and common courtesy is not anywhere to be seen. In fact, once I had been told they could not help with the faulty film, the person 'serving me' had already walked off. As I stood up to say "I am very disappointed" I realised I was speaking to her retreating back. The glasses took three times as long to arrive, the film is faulty, they will not listen or help. Should not EVER have gone to Specsavers. read more

Awful service, the staff don't pay attention to customers needs. Have asked for my previous prescription, they didn't reply.

Thank you so much Ada, for your efficiency and concern about my husbands results. As you advised, he's seeing an ophthalmologist back home in Australia and they've got onto the problem in time. read more

I would not recommend shopping at the Newmarket Specsavers!! Numerous issues with buying a single pair of sunglasses that spanned over a year. Firstly, after spending hours choosing a frame in the store, I was told that the pair I had chosen from the display was no longer available anywhere in Australasia, and that the sample pair was the last one of its kind. Next I get a new pair made - they permanently made me feel drunk despite trying for weeks to adjust to them. Had them re-shaped twice. Got a new eye exam - the first one was done incorrectly and so needed them to be re-made with a new prescription. Finally get them back, and after wearing them 20 times maximum over the last five months, the arm has now snapped off. I have never dropped them, never worn them on my head, put them on and off with two hands, and always keep them in the case. I've had prescription glasses for over 16years and never had any damage with any of them. The store manager refuses to fix them, saying it's beyond the scope of warranty. I either have to pay to fix them myself or buy a new pair. I spent $450 on these glasses and expected more from the store. read more