Literally the worst customer service experience I've ever had. Whilst upstairs in the optometrists area everyone is friendly and polite, downstairs on the shop floor is a completely different matter. The staff are rude and unhelpful, with seemingly very little knowledge about glasses.
On two separate days I was treated the same way by different staff members. In the end I was simply told they would not sell me any glasses because none of them 'fit' me. Through trying on literally over 30 glasses, I found ones that felt comfortable and didn't slip down my nose. However when I took them to the counter I was repeatedly told I was wrong, and that they were ill fitting, but given no reasonable alternatives even when I asked for help. The few pairs of glasses I was told to try on repeatedly slipped down my nose or pinched uncomfortably, and when I mentioned this it was not well received by the staff member.
In the end I left when the person serving me claimed he was going to look for glasses that would give the 'fit' needed, and instead just started performing other tasks and whispering to other members of staff. I left with the feeling that being a young cusomer I just wasn't taken seriously (I'm 20 but look much younger), and that the staff cared more about being 'right' than actually helping a customer.
I will definitely not be returning, apart from to request a complaints form. read more
