Been using Blacktown for around 15 years. Have had JCB safety glasses for around 8 years. The first pair broke on right arm after about 3 years my script had not changed. I paid for a new pair that broke again in the same spot just on 2 years. These were replaced under warranty, I have now had the third pair fail in the same spot yet again after 18 months and are still under warranty. The manager Thiam was very arrogant and said it's been poor and aggressive use (I work in age care and find them convenient). Even though under warranty he would not replace them or send them away for review by the manufacturer. I phoned their complaints line and the where totally useless also filled in the online complaint form and never heard anything back 24/48 hour response is quoted. The form also only goes to the shop you're complaining about not the head office so is totally useless. Would not use this store or even go anywhere near recommending Specsavers to anyone these days. They have made their mark in the market now don't care about customer service. read more