After decades with Spectrum and extortionary costs, along with dismal in town (Appleton) speeds…read more(contrary to what they advertise), we finally switched to TDS. Our monthly cost have gone from $250/ month to $50 a month which is guaranteed for 2 years. We still get all the streaming services as before (using Roku stick for both services.) Best of all our internet speed has gone from 60-75 Mbs to 500 Mbs upload as tested with a speed tester. What's really unbelievable is that we waited so long to do this. And having to going in to the Spectrum store in Appleton (which is mandatory to discontinue the service) we did not complain and were friendly, being happy to be rid of this costly and terrible internet speed service. The agent on the other hand looked like he was a ticking time bomb ready to explode at any second. Even though it was a terrible visit experience, we were just as happy coming out of the store as going in, being relieved at having made this switch.

Absolute total lack of regard or appreciation for their customers. I cannot strongly enough…read moreencourage other provider options. We now have more channels and better internet for over $100.00 /mo less. It's no wonder that for the first quarter of 2026 subscriber cancellations doubled from 60,000 in the same quarter of 2025 to 120,000 this year!! Stock of parent company Charter Communications took a 25% devaluation at the end of this past April!! We were loyal for decades but kept losing channels to higher cost upgrade packages and got tired of always being "put on the elevator" with ridiculous price hikes. They "stick it" to loyal customers to offset deals for new subscribers and to counter losses from customers who have walked away in frustration and disgust. When we walked in to cancel our account, the only question asked was whether we had already gone with another provider. There was only total indifference and no concern to inquire about what brought us to this point. Pretty sorry customer care!!

business customer who left the store today feeling shame and confusion…read more I came to the store to make an insurance claim for my iPhone 15, or to swap it out with a business device I already owned. I came to this store because it was the same location that set me up with all my business services and devices months back. They told me I don't have insurance, it wouldn't be covered, and I don't own the device I thought I owned. What an awful surprise! To get started, I was met by a friendly enough man, who after I showed him my cracked phone, removed the camera cover and said insurance will not cover it. I told him I was getting glass splinters in my hand and asked why insurance wouldn't cover something like that? He said the camera appears to be fine and it still functions and just so long as it functions I can't make a claim. I asked him why we were paying for insurance if when we damage our devices we can't make a claim? He went in back and returned with a thick pamphlet explaining what is and is not covered. I told him I can't be expected to read that (it felt demeaning and unhelpful) and recommended before they eagerly sell insurance, they should explain the actual benefits and take out that pamphlet at the point of sale. I asked if I could at least swap out my device. I was under the impression I owned a device already, and he assured me I did not. I asked him to check through my invoices to make sure before we went further- I was sure we were invoiced $600 for that phone in November. I waited ten minutes this next time the man went in the back of the store, I assume to talk to the manager (I think his name is Ben). They both claimed they werent having any luck finding evidence in my invoices that I owned the device and furthermore told me I don't even have insurance on my phone. I said that couldn't be- the last time I was in there I specifically requested it. When I setup my account I asked for a blanket policy on all my devices. They said I had nothing. Now I'm panicked. The manager rolled his eyes at me and said, "Oh yeah, I remember you alright", then denied his team ever helping me - claiming teleservices set me up, insinuating he wasn't responsible for any mix-ups with the insurance policy either. When I challenged him, he asked me what the names of the staff were who set me up back in May. I asked him if he remembers who he talked to during the month of May last year. The last time I was in the store I declined all the extra/add-ons several times, after they tried pushing several more times I had to tell them "enough" instead of caving from the pressure. I assume that's why he remembers me. At this point he told me they weren't going to help me, shamed me for insisting his untrained team provide clarity (I should've just left after they told me my phone wasnt paid for- hindsight's 20/20) and motioned that I leave the store and never come back. I went to the Verizon down the road where they found I did have insurance, that instead of giving me the blanket insurance policy for all devices I asked for, they only put insurance on my tablets (much more costly for me than the blanket policy) This new store was able to give me a blanket policy on all devices saving me a ton of money and within two minutes- found the invoice and confirmed I owned the device. They also let me know that I could totally file a claim for the damage I made to my phone when I dropped it and it would likely be covered.

This company has wasted at least eight hours of my life on the phone dealing with issues for…read morepromotions that we were promised that never came to fruition and when we came to this specific location in person to waste more of our time to fix some thing that should've been taken care of when we purchased our phones and switched to Verizon the manager of this location could care less about our situation and was looking just to move us out of his store as quickly as possible I highly do not recommend Verizon or this location

I will be filling a Formal Complaint! Went in INCUIRING…read moreabout canceling my line on a combined account and paying that phone off so I could take advantage of promo for 50%off with a new line. To sum it up the REP said that didn't sound right to him ! very rude He did not inform me it was a switcher credit! That REP notated my account with a Possible FRAUD ALERT!

I have a older computer, about 13 to 15 years old. It was running slow, locking up and at times…read morewould just go to black screen. I took it to Kennow Tech to see if it could be saved. Chad clean it and did some adjustments and replaced my dying hard drive. Chad took the time to explain all what he did and asked me if I had any questions. This was all done in the same day I took it to him, Wow. its like having a new computer now, I am very Happy with the results and the cost was reasonable. I will not hesitate on letting my friends known about Kennow Tech. Grate job done. Ricky

I have used KennowTech multiple times for computer issues and it is always a pleasant experience…read more Chad is very knowledgeable about computers and has been very flexible and patient when we have needed his help or have had questions. If your computer needs some attention, you've found the right place!

Stopped in today Tina and Broderick helped us! They were incredible! Super customer service - Thank…read moreu all !!

Worst customer service ever. Waited 20 minutes with a toddler... mgr (only person working) told me…read moreto wait 25 MORE minutes for him to finish with a customer... left for 40 minutes... returned, waited another 25 minutes with the same toddler.... just for him to look up my account and tell me my phone was out of warranty (by two weeks) and there was nothing he could do to help me and I was basically SOL. (my microphone is not working - people cannot hear me through my phone) - - I get home, call tMobile customer service thru my bluetooth in my car (hooray, someone can hear me!) and they are sending me a brand new phone tmrw. GET A NEW JOB, FOX RIVER MALL T-MOBILE MANAGER. Clearly you are not there for your customers but only for your minimal pay check. Ah-di-os.