Do NOT book with Cleany!!! I am truly so disappointed with…read moremy experience with Cleany. I booked a cleaning service expecting basic cleaning tasks to be completed, but the cleaner did not clean obvious areas like bedside tables, bedposts, bookshelves, or the small carpets in our home. Even after providing photographic evidence of the lack of service, my concerns were repeatedly dismissed and met with unprofessional justifications rather than genuine accountability that would align with their 100% satisfaction guarantee. You would think that a company as big as Cleany would honour its business practice promises but they do not. I sincerely hope Cleany improves its service and customer responses, as paying for a service that was literally not performed is deeply disheartening.

Review of Cleany - A Disastrous Experience for Short-Term Rental Owners…read more I had an extremely disappointing experience with Cleany while using them for my short-term rental, and I feel compelled to share it to save others from the same frustration. It started with what should have been a simple setup: a booking for 2 guests. Cleany set the unit with only one towel, something I noticed in their post-cleaning photos. I had to follow up and urge them to go back and correct it, only to be met with the response that they would "do better next time." No accountability, just a passive promise to improve. This shows a serious lack of understanding of how impactful presentation and cleanliness are to guest ratings. Then it got worse. The guest called me asking for pillowcases. That's right--they made the bed without pillowcases, which their own post-cleaning photos confirmed. The situation spiraled from there. When I contacted their team for answers, I was met with rude and combative responses from a staff member named Hope, who seemed more interested in defending the team than resolving the issue. Thankfully, I happened to be nearby and was able to personally deliver pillowcases from the locked cabinet. Imagine if I hadn't been available? After the guest checked out, I went in to inspect the unit myself. The mop I provided was untouched--still brand new--and there was visible dust on table surfaces. At this point, I seriously began to question whether they had even cleaned at all. I was originally told that I needed to provide cleaning supplies, yet suddenly I was told they bring their own. So which is it? The inconsistency and lack of transparency are staggering. When I raised these issues, I was met with a so-called "investigation" that resulted in nothing but praise for the cleaner, who they said was their "most experienced" and had no complaints from other clients. That's great--but this was my experience, supported by photo evidence and text messages. This isn't hearsay--it's documented. If you're using Cleany, do an audit. And if you're searching for a reliable cleaner for your short-term rental, I strongly urge you to look elsewhere. Cleany lacks the knowledge, professionalism, and honesty that's required in this space. If you're not watching closely, they'll cut corners--and your guest reviews will suffer for it. You and your guests deserve better. EDITED: after reading their response its clear this company can't be trusted. You specifically told me that you use my supplies for cleaning and asked if I had a vacuum and mop... how is that misunderstanding, or is it a cover up to the lack of cleaning that was done. To top all this off they still charged me, not even a discount or good will .. nope full charge, but hide behind texts asking me for my address.. for what? flower delivery?! Attention to detail.. you have my address because you came to 'clean'. That in itself explains A LOT! DON'T WASTE YOUR TIME WITH THESE CLEANERS.. ITS NOT ONLY MY REVIEW.. LOOK AT ALL THESE 1 STAR REVIEWS... where there is smoke, there is FIRE!

Move out cleaning job. Jackie, Yani & Janeth did a great job! Will def use them again.read more

I have used them a half dozen times and they do a good job. The only thing negative was once when…read morethe girls were late. It wasn't that late, but I was on a tight schedule. When I mentioned it, one of the gals gave me a dumb excuse and some serious stink eye. But that was just one gal, the others were fine. The rest of the time it was five stars. The guy in the office who books the cleaners is excellent. I would hire Kirei again.

I was in a panick to get things cleaned. I called up a couple cleaning service companies. Most of…read morethem were busy on the 1st of the month and would not be available until a week later. I called Multiservice and they were available 2 days later. This was perfect. I got them to come in and they did an excellent job in getting things cleaned. They would send me a text before coming and a text after they are done. Great service. Everyone ended up happy.

These cleaners are exceptional! We've gone through a few cleaning companies that left our place…read moredamaged, did not clean properly, or left it messier than when they arrived. Multiservices does an extremely thorough cleaning job, they always complete specific tasks or focus areas that we ask them for. They are very responsive to all emails and the cleaners that come to clean for us are very respectful and always timely. The cost is the same each time and is well worth it for the detailed job. They are reliable, which is very important to us. We are moving from a condo to a townhome soon and will absolutely be carrying on our services with them! Would recommend this company to anyone looking for reliability, a thorough clean, and reasonable pricing.

Dana was punctual, professional, and cares about his craft. He was conscientious about doing the…read morebest job possible and took the time to explain things to us before and after the carpet and couch cleaning. I'd happily recommend him to others.

Highly recommend! After a prolonged period of being unable to tend to them, my carpets were in…read moreterrible shape. Aaron arrived and completely took care of everything in a professional, polite manner and was so helpful! I am amazed how clean he got these old and inexpensive carpets. He also did an excellent job on my furniture. On the telephone, Dana was professional and very helpful. Thanks so much, to the Saracares team. I will be using your services again and recommending you to everyone I know.

Wonderful experience! Annie did a wonderful job on my move-out clean. I didn't know that the place…read morecould look that great! Everyone was lovely to deal with and followed through all the way! The costs were very reasonable.

I requested a cleaning service in DT Vancouver and had them booked for 10 AM. It's 11 AM now, and…read morethey still haven't shown up. There's no number to call directly, only a text service, which is not replying anymore. Now I'm wasting my day looking for another emergency move-out cleaner. They charge $52/hr. It seems there are other 1 star reviews of no shows too!