I had an excellent experience at this T-Mobile location. I went in to get a new phone on my lunch…read morebreak. They had both the model of phone and specific case I was looking for in stock and the staff member helping me was professional and courteous. They transferred everything from one phone to the other without a hitch and I was on my way in under a half hour. I will definitely return to this store the next time I need something phone-related.

The employee was so rude and has the worst breath ...I think she's there just for a paycheck. She…read moreneeds to go.

Help with the phone staff because they have not helped me in over a year after 75 questions. They…read moredirect me to you.

I came in with 2 bills in hand hoping to resolve a billing issue. I checked in at the front as is…read morestandard and TOLD them I had a billing issue. When it was my turn, after waiting for at least 10 mins I was told they no longer handle billing in the store. If you want service that isnt solely based on selling, try the Seneca Turnpike location! Also, I was later told by Verizon 1800 number that this was completely untrue and the stores are still allowed to resolve billing issues. What a waste of time!

A big thank you to Franklin M., Rufus, and Nur at the Verizon store in New Hartford. From start to…read morefinish, the team was professional, patient, and genuinely helpful. They took the time to listen, had great conversation, and made sure I walked away with exactly what I wanted at a great price. Excellent customer service and an amazing team - thank you again!

I usually dread going to get a cellphone but Garth at this store really helped me out. He laid out…read moreoptions, recommended a service(not pushed) that I had no idea about but wanted. He also went in the back to search for a certain color, made sure my phone was all set and protected. Cannot recommend Garth or this store enough

DO NOT GO TO THIS PLACE! They are dishonest and rude to customers ! Their manager, Michael, yelled…read moreat my son and hung up on me when I called. They "repaired" my son's Apple Watch screen but did not inform him that it will no longer be waterproof. We paid $160 for it and the watch is not working. They take no responsibility for it! I will report them to the BBB as well. STAY AWAY from this place!

Had a charging port replaced on iPad - $130 cheaper than the Apple Store. They did a fine job and…read moreon a couple of days. Also bought Apple charging cables at $5 less than Amazon and lower price than Apple Store. Nice guys too. Pretty cool that the walls have hundreds of broken screens on display. Interesting collecting. They fix other stuff too Recommend.

Solid customer service and friendly staff, very helpful. Replacement parts leave a bit to be…read moredesired. I'll preface this with the fact that I am planning on ditching this phone as soon as the new one comes out, and I just needed something cheap and easy to carry me until this September. If that sounds like you, these guys are the right choice. Had these guys fix a cracked phone (front and back) and, while quick and affordable, the replacement parts are rather low quality. Back glass seems perfectly fine, other than the fact that my MagSafe charging isn't as secure as it once was. I had major issues with my screen after it was fixed but the staff were quick to help me out, even gave me a most of my money back for the display (I had already taken the phone to apple to get an OEM screen put on, and could not get them to give me the screen from these guys to return for a proper refund; all in all I'd say this is fair). All in all Id recommend these guys if you need a cheap quick fix so you can still qualify for apples early upgrade program or a trade in promotion, but if you're looking for a long term repair, it's best to go to the apple store for genuine apple parts that'll last you. Hopefully soon the Right To Repair movement will reach a point where all of these small business owners can get their hands on genuine parts for proper fixes and we can stop relying solely on a tech giant like Apple for our repairs and give our money back to the local guys.

this is the worst store to go get your phone fixed that they will overcharge you break your phone…read moreeven more and expect for you to be OK with waiting and getting you when you were in the store before guy at the front desk has no customer service skills. He has a really bad attitude and I don't think he should work there.

Rachel was amazing knowledgeable and Cody personal explained information not rushing or pressuring…read moreus to buy.

The complete lack of customer service was initially irritating and really left me somewhat baffled…read more After about 10 minutes the situation became almost comical and we left without being acknowledged or helped. We walked into the store to see about 5-6 other groups clearly waiting around for assistance. Nobody greeted us or the other customers that were entering the store, and we were left to wander around. Due to the open layout of the store there was no coherent line that had formed. This would have been understandable, but there was also no system in place for keeping track of who was next in line to be helped. When we asked another person how long she had been waiting for, her response was, "20 minutes and nobody has even looked my way." The comical part started when a display iphone was separated from its security tether and a loud, constant alarm started ringing. I was under the impression that a security alert would at least draw some attention towards us. Nope, all three reps remained seated and blissfully ignored the shrill alarm. We left after 5 minutes of listening to this alarm go off and watching the 3 reps calmly stare at their ipads. Luckily I was only there to help someone else with a phone upgrade. I'm happy to be a Verizon Wireless customer, where they at least have dedicated representatives that greet you and enter you into a queue. This store needs help in more ways than one, and until it gets it I would recommend avoiding the experience at all costs. This took place on 10.19.2014.