I had a internal connection issue with my internet modem and router and Spectrum service tech Devon was contacted and responded. Great customer service, fixed the issue and answered all my questions. Five star rating! Awesome. Thanks Devon! read more

Awful company. Upgraded my phone and they sent me a defective one and sent a new one the next day. Said 60 days to send it back. I sent it back got an email that said I only had 15 days to send it back. Now they put a 700 plus charge on my account. Been dealing with this for a week. They Want it paid in full by today. Won't even give me two more days til payday. All because they don't want to deal with the defective phone they sent in the first place. read more

Just waited 20 plus minutes to get operated was sent to 4 operator none could fix the problem I also had to give the mac and sn # so many times to each tech support 1 said wasn't active 1 said might need new equipment.... but 1st a tech will have to come to confirm only then new cable box. 3 tech guy I was giving information on my small box...? He replied your talk about your cable box....???? With sexual undertone!!!! Unessary!!! Not I waited on phone for 43 minutes on my Friday nite to still not have work cable. Boo read more

They do the bare minimum to keep you as a customer. If you threaten to leave for a different service the tune changes somewhat. They advertise "up to 60 MBPS high speed internet," well let me emphasize heavily the "up to" part because I have yet to experience anything over 20 mbps and it averages around 12. If you want internet expect to pay $75 after your super special mega rare discount period that they give when you start. The montly goes up every year until you put your foot down. The customer service is terrible. Long wait times either on the phone or at their offices, and when its finally your turn its like pulling teeth. If you have annnnnnywhere else to go for good internet, do that. read more

This review is for Spectrum in general, not the local representatives. STAY AWAY FROM THIS COMPANY IF YOU CAN! I had service with them when I first moved to Cody, WY. I signed up for a 2 year discount plan. Each year it goes up until the 3rd year it goes up to "regular" price. I found the channels and high speed OK but, they are WAY behind on technology. The DVR interface is OLD, and you can only record 1 other show when watching another. I had a more current DVR 10 years ago with Direct TV. Watching TV from a remote location through their app or web site is PAINFUL! Frequently freezing and/or slow streaming made it almost unusable. You can only get to what you recorded on the TV the DVR is hooked to (again, I had remote access to my DVR 10 years ago). You cannot view DVR recording from the other TV's in the house either. When my contract was over, I called and asked for another special/promotion that would keep my monthly down. They would not do anything, they suggested I reduce service to save on my monthly bill. So, I decided to look for a different service. I found a new service and signed up. I called Spectrum to disconnect. Of course NOW they want to give me another discounted year (just 1 year) for a great price. I declined but, as they were doing whatever they need to do while I was on the phone they keep giving me better and better deals to try to keep me. This was the end of April and I was told I was paid up until the middle of May, this turned out not to be true. My "billing period" was mid April to mid May. Their rule is if you even go 1 day into the "billing period", you have to pay for the whole month! That cost me another months payment of over $200. Of course I called and told them when I disconnected I was told I was all paid up and I would not be billed again. They didn't give a damn, I owed the full amount. With so many new services and companies available coming out right now, you would think a company would do everything they could to keep customers and to be technically competitive. This does not seem to be the case with Spectrum. Stay away from them if you have other options! read more

If you have like, a whole extra day to just sit and wait, this is the place to do it!! Be prepared to sit, and sit, and sit, and sit. There is ZERO help at this location and clearly they do not give a damn about customer service. Good luck and bring some reading material. read more

I was disappointed and frustrated by customer service at this location. I returned a device for my grandmother and asked for a receipt or some type of written verification of the change that will be made to her bill. The representative made it clear that she could not help me because my name is not on the bill. She told me I could not receive any type of written documentation, I could not have my grandmother call in to the location because they don't have a phone, and I could not get a business card to show who I spoke to. My grandmother is over 90 years and simple tasks like returning a device is difficult for her. I felt that the representative had no sympathy for my situation and did not want to think critically nor creatively to help meet my need. Spectrum as a company needs to realize that their customer representatives serve as the initial contact to the consumer. Therefore it is vital that the service provided in their stores meets the company image and the customer's satisfaction. read more

The lowest class technicians. My experience was horrible! I was at work when the cable guy came to my house to hook up cable and he met my fiancée at the house and pushed her for sex. Is this the services we can expect from charter??? I'm pissed! I filed a complaint with charter and requested a call back from them and demanded to know what actions would be done. I haven't yet received my call back. I would highly recommend choosing a different provider for your services.. read more