I'm 78 and am very wise because of it. I've dealt with…read moremany repair places in greater Louisville area in my 51 years living here. I've taken six vehicles to Certified for repairs over the last 10 years since moving to Oldham County. Since Steve sold the business a year or more ago, I was a little apprehensive to say the least because the service had been exceptional. Steve assured me I would get the same service from Nate, the new owner. There's been a huge turnover in the last year due to retirements, health issues etc. However, I still take my vehicles there because the service hasn't changed. Just as promised. The main replacement personnel are just as good or better. Honestly, integrity found there. They warrant their work! The two negative 1 Star reviews should be ignored. There must have been some miscommunication going on there in both those cases.

You can read my in-depth review on Google. My son's truck had a timing chain and cam phaser job…read moredone here. It took 3 weeks to diagnose and complete. The same issue happened again 11 days later. We took it in to get fixed. Fourteen days later, they told me I would need a new engine. I had to take it to the dealer to do the job again and fix everything they left taken apart or damaged. A $5000 repair turned into an additional $10000 repair. My appeals to them to make it right were ignored. Until they get some competent people working for them, I would recommend you find another place for service.

Bailey's is now under new ownership, but the service and quality of work is just as stellar as when…read moreMr. Roy Bailey was in charge. The new owner has implemented some changes, which as someone who doesn't understand cars entirely, this is a welcome change! I came in for my AC not working, and Bailey's was able to diagnose my problem, go over with me what all is needed/critical, as well as went over other items to consider for the future as well (ex: brake pads) After the conversation about what all my car needed, I received a text message that had line by line everything I discussed with them over the phone. Details included why the part is important, what it does, etc. I could pick and choose work I wanted done and work I wanted to wait on. It was so nice to have this to refer to!! If you loved Bailey's before, you will continue to enjoy them.

I called to get appt to have my transmission checked because it seemed to be slipping and was told…read moreit would be 2 weeks before they could get my vehicle in. I told them that was fine and they put me on the books for a Friday. I dropped my vehicle off the night before and called late Friday afternoon to see what they determined and was told that they just got too busy and didn't have time to look at it. I left it thru Monday and still didn't get a call so I once again had to call and was told the same thing. Are you kidding me?? I waited 2 weeks to be put on the books and waited 2 full business days after and they never looked at my vehicle. Forget it! If it took that long to diagnose I can't imagine how long it would take to fix it.

What's the point in making an appointment if you get there at your appointment time and they tell…read moreyou it'll be up to an hour before they can get to you? Absolutely ridiculous. People have work and they make an appointment a week in advance for a reason.

Poor excuse for a friendly hometown business...I've always had my car serviced at quick lane so…read morerecently my car started to run hot an of course I don't know much about cars but i did know it was getting so I take my car to quick lane got it serviced an had to have a thermostat housing an gasket replaced in a Chrysler 200 an charged me 597.00 dollars!!! I paid it believing thats what it had cost to fix it...I talked to several dealer ships later that day after the price I had paid weighed on my mind an found that they had over charged me excessively!!!! The initial cost of this repair on the high end was 300...do not send female family or friends to this establishment alone! They took advantage of the fact I'm a woman... recovered addict an single mom of 3...the world is hard enough to live in for some trying to make it an it's a shame people like this exist...I will never go back an recommend anyone that does check the pricing before because this dealership is price gouging!!!!!

Your assistant manager completely took care of me and gave me a large amount off. My bill service…read morewas quick and knowledgeable.

There's absolutely nothing "instant" about this place. I've had many oil changes in my day, and no…read more"instant" simple oil changes should take an hour.

They are very in depth, polite and fun to be around. Always let me know if I have issues with my…read morevehicle and recommend a good local shop. Walmart and big O tires are dreadful and always either overtighten or not even fully tighten my filter. Will never go anywhere else!

When you want a quick oil change these guys do a pretty good job. They seem to be very detailed…read moreabout what they do and give you a print out of everything. Prices are usually competitive with everyone else around.

If you want to have your vehicle serviced this is the place to go. They have a friendly, fast and…read moreconsistent service business. You are greeted immediately as soon as you walk in the door. I brought my vehicle in today for a oil change, tire rotation and fluids inspection. I was in and out in 45 minutes. Make sure you check them out.

I took my car into BIG O TIRES today to get a screw removed from my tire, and the service was…read moreabsolutely amazing. Josh Mattingly went above and beyond to make the process quick, easy, and stress-free. Everyone was professional, friendly, and had me back on the road in no time. Excellent customer service and highly recommend BIG O TIRES!

Great service ! The price was very reasonable. I got an oil change, took 15 mins MAX!read more

Drove in for quick oil change was pleasantly surprised at the service ! Friendly staff . Reasonably…read morepriced .

So ridiculously expensive. Oil changes should not be $100 . Or even close . The people that work…read morethere are nice and helpful and friendly .

These guys paid attention to what my car needed and got me out in time for me to be on time for…read morework!

Had this location perform 100K mile service on my Honda Pilot, which I have owned and maintained…read moresince new. $1700 which included timing belt kit replacement (tensioner, belt, water pump). After 2 years, the engine developed a loud knock. Inspection by another shop found the timing belt disintegrating and the tensioner was failing. Calling Ken Towery's and referencing my previous work order number, they were unable to tell me what parts/manufacturer were used. When I stated a timing belt should last much longer than 2 years, they stated it was outside the warranty period and there was nothing they could do. After inspecting the parts they used, they appeared to be sub-OEM quality. Attached pictures show pieces of the timing belt as it was coming apart. Also, the wrong color anti-freeze was used for a Japanese vehicle. The front line staff is very friendly, as a positive.

Went in because we had a nail in our tire. The person working behind the counter did not seem…read moremotivated to do their job and quoted us a timeframe of 5-6 hours because they had a job in front of us( oil change). If it takes 5-6 hrs to do an oil change then you are in the wrong line of work. Went to Wal Mart Service Center and got it done in 30 mins. Hope the manager of this establishment know how lazy their employees are.