I'm 78 and am very wise because of it. I've dealt with…read moremany repair places in greater Louisville area in my 51 years living here. I've taken six vehicles to Certified for repairs over the last 10 years since moving to Oldham County. Since Steve sold the business a year or more ago, I was a little apprehensive to say the least because the service had been exceptional. Steve assured me I would get the same service from Nate, the new owner. There's been a huge turnover in the last year due to retirements, health issues etc. However, I still take my vehicles there because the service hasn't changed. Just as promised. The main replacement personnel are just as good or better. Honestly, integrity found there. They warrant their work! The two negative 1 Star reviews should be ignored. There must have been some miscommunication going on there in both those cases.

Terrible communication and overpriced. I took my car because it wouldn't start because they said…read morethey could look at it Monday. After they didn't call I reached EOD Monday and they said they would have a quote that afternoon but no call back. Called Tuesday and they said the same but they didn't Call back. Wednesday, AGAIN they said they would know by end of day but nothing. Finally Thursday they quote me $1000 to replace a module but ONLY after I asked did they tell me my car would work fine with a new battery. Then I was charges $500 for a battery because they spent hours "diagnosing" the car rather than just calling me to say "Your car is working fine with just a battery but we can spend hours diagnosing everything single thing so you can pay us more if you want." Before I get some reply to explain this away Certified Auto needs to communicate better about availability and the work you are doing. Bottom line: You can find better

Bailey's is now under new ownership, but the service and quality of work is just as stellar as when…read moreMr. Roy Bailey was in charge. The new owner has implemented some changes, which as someone who doesn't understand cars entirely, this is a welcome change! I came in for my AC not working, and Bailey's was able to diagnose my problem, go over with me what all is needed/critical, as well as went over other items to consider for the future as well (ex: brake pads) After the conversation about what all my car needed, I received a text message that had line by line everything I discussed with them over the phone. Details included why the part is important, what it does, etc. I could pick and choose work I wanted done and work I wanted to wait on. It was so nice to have this to refer to!! If you loved Bailey's before, you will continue to enjoy them.

Baileys did a great job with my suv. There was a issue that I could not diagnose myself,…read more baileys diagnosed the problem (my valve gasket) and had it fixed within a couple hours that same day!!They did a good job with it, very reliable and I would recommend this place to anyone.

What's the point in making an appointment if you get there at your appointment time and they tell…read moreyou it'll be up to an hour before they can get to you? Absolutely ridiculous. People have work and they make an appointment a week in advance for a reason.

Poor excuse for a friendly hometown business...I've always had my car serviced at quick lane so…read morerecently my car started to run hot an of course I don't know much about cars but i did know it was getting so I take my car to quick lane got it serviced an had to have a thermostat housing an gasket replaced in a Chrysler 200 an charged me 597.00 dollars!!! I paid it believing thats what it had cost to fix it...I talked to several dealer ships later that day after the price I had paid weighed on my mind an found that they had over charged me excessively!!!! The initial cost of this repair on the high end was 300...do not send female family or friends to this establishment alone! They took advantage of the fact I'm a woman... recovered addict an single mom of 3...the world is hard enough to live in for some trying to make it an it's a shame people like this exist...I will never go back an recommend anyone that does check the pricing before because this dealership is price gouging!!!!!

Your assistant manager completely took care of me and gave me a large amount off. My bill service…read morewas quick and knowledgeable.

There's absolutely nothing "instant" about this place. I've had many oil changes in my day, and no…read more"instant" simple oil changes should take an hour.

They are very in depth, polite and fun to be around. Always let me know if I have issues with my…read morevehicle and recommend a good local shop. Walmart and big O tires are dreadful and always either overtighten or not even fully tighten my filter. Will never go anywhere else!

When you want a quick oil change these guys do a pretty good job. They seem to be very detailed…read moreabout what they do and give you a print out of everything. Prices are usually competitive with everyone else around.

Once again, today, Big O went above and beyond getting my service work done in a very timely manor…read more It really helps to make an appointment and tell them what you want done. If they know you are coming at a certain time they can get you in/out quick. I made my appointment for an oil change, filter, tire rotation and over all check up and I was out in 45 minutes.

I took my car into BIG O TIRES today to get a screw removed from my tire, and the service was…read moreabsolutely amazing. Josh Mattingly went above and beyond to make the process quick, easy, and stress-free. Everyone was professional, friendly, and had me back on the road in no time. Excellent customer service and highly recommend BIG O TIRES!

Drove in for quick oil change was pleasantly surprised at the service ! Friendly staff . Reasonably…read morepriced .

Great service ! The price was very reasonable. I got an oil change, took 15 mins MAX!read more

So ridiculously expensive. Oil changes should not be $100 . Or even close . The people that work…read morethere are nice and helpful and friendly .

These guys paid attention to what my car needed and got me out in time for me to be on time for…read morework!

Had to get all 4 tires replaced, took hours and hours. Then they didn't even have two of the tires…read moreso we had to wait some more. Do not recommend

Had this location perform 100K mile service on my Honda Pilot, which I have owned and maintained…read moresince new. $1700 which included timing belt kit replacement (tensioner, belt, water pump). After 2 years, the engine developed a loud knock. Inspection by another shop found the timing belt disintegrating and the tensioner was failing. Calling Ken Towery's and referencing my previous work order number, they were unable to tell me what parts/manufacturer were used. When I stated a timing belt should last much longer than 2 years, they stated it was outside the warranty period and there was nothing they could do. After inspecting the parts they used, they appeared to be sub-OEM quality. Attached pictures show pieces of the timing belt as it was coming apart. Also, the wrong color anti-freeze was used for a Japanese vehicle. The front line staff is very friendly, as a positive.