Terrible experience with this bank. I had fraudulent charges on my account and they refuse to do…read moreanything to help me even with proof of identity theft and a police report. They say I "authorized" $5,000 of charges and refuse to provide proof of how they were authorized.

The workers and manager are Awesome! I really enjoyed going…read moreto the Red Canoe. They were always spot on with my finances, and very helpful. God Bless you for your kindness.

I have banked with Mint valley credit union for many years. I am on disability and I deposited a…read morecheck from a business for 1800. Since I am on disability I am only allowed 2000 in any bank account and when I have over that amount I am punished by SSA taking away my health care insurance. The check was from a legal judgement and the business is legitimate. The other person who was with me at that law suit received his check and deposited his check the same day ( he is on SSD also). He paid his bills, but sense I bank at Mint Valley they put a hold on my check. I am loosing my health care because I was not allowed to pay my debts created by the business that I took to court and my health care was taken away. I have never in all the years that I have banked there have I ever bounced a check, or overdrawn my account. But they refused to release the funds. Now My credit score will also go down, and I am being charged another 30 fee from PayPal because the payment that I posted Mint Valley refused to honor, I did this because I had to, keep my health benefits. The other persons check cleared already but my check from the same company still has not been released. They have done more harm than good. I no longer have health care. OH also the company that paid their debt is yelling at me to tell the court that he paid but I still cannot do that because Mint Valley won't release the check. They have not only hurt me but the company and Paypal

I have done bussiness at many Banks and CUs through the years and have to say, Mint Valley has been…read morethe easiest I have ever worked with. They are always so friendly, accommodating and flexible. They remember your name and are always eager to help you no matter what my needs have been. My only comment would be that the access to ATMs where you can deposit checks and cash is a bit to be desired but I can deal with that and still make after hour deposits at the location. This place gives you that home town feeling and just makes anything to do with finances easier. Thanks Mint Valley!

I have banked here roughly 30 years. In the last 10 years overdraft charges have increased from…read morefive to thirty dollars. In the last 2 years they have begun randomly not processing direct deposits for up to 72 hours and will also randomly process debit charges a week after you have ran said charge while their banking app doesn't reflect that it is still pending so it comes completely out of the blue. This tandem creates a situation in which these ludicrous overdraft charges become more common and they won't forgive them. Just today I had one because of this again and they told me they told me in September that they would no longer be forgiving overdraft charges. This is a bold faced lie as I have had no correspondence with them since July. This Credit Union is no longer the caring local bank I joined when I was a child and is now a deceitful money grubbing bank. Do not bank here.

Nope!! Why would…read moreyou charge someone $5 to cash a check that is written from your credit union? I had my ID and just wanted to cash a small check that was written from one of your members to me. It was under $50. This new policy is rubbish. I will never be a member of a credit union that does that. What if the check was for $5? Then I would get nothing!

Decided to leave the big bank companies and try a local credit union and WOW what friendly people…read morethey have working here I can't remember the ladies name but she helped me open a checking and savings account and she did it with the up most pleasure, I'm very glad I went with them!

I had a horrible experience. Yes, we are dealing with a pandemic, but it isn't an excuse for…read moreextremely poor service at the highest level. I went in to deposit a check. After 47 minutes waiting in line for the drive through, Red Canoe (teller, manager and customer service) all refused to accept a check from the IRS. Yes, as the the federal government! Taking my accounts elsewhere! Very frustrated!

Every time that I have a problem the girls at this branch are very helpful and if they don't have…read morean answer, they are always willing to go the extra mile to help. The supervisor there is very efficient jumping between the teller line and her office when needed. Jessie makes me want to go to that branch every time with her beautiful attitude and smile.

By far my preferred Fibre Federal location. For an insane amount of reasons. Shocked to see this…read morehad no reviews. They always have workers at their stations, which I can't always say about other locations. All of the workers are efficient, and kind. They'll do their job as fast as possible, and still be able to hold a pleasant conversation with you. It's an extremely nice location, too. Outside and inside. It's got a great parking lot, and landscaping. Plus, we can't forget how easy it is to get in and out. That can NOT be said about the other locations. They have one ATM, that's easy to access. All the other locations are too busy, or too hard to use. I opened my first and only bank account at this location. I try to exclusively come here, but I live across the street from the Triangle Mall location. I can't say enough positive things about this location. Not only do I like Fibre, but I LOVE this location.

Very helpful here and want to see people succeed. Very fast process, the same day. Easy payment…read moreprocess.

Super friendly staff, helping me get my credit to where it needs to be with loans that I couldn't…read moreget from a bank atm. Will def use again in the future.

I love Fibre Federal! Friendly and helpful employees, great Mobile Banking, and lots of locations…read more This location is one of my favorites.

Josh, Jill, and Maria are so helpful and caring. Would go to them for anything that I need. Thank…read moreyou all for being amazing

This bank sucks!!! Wait times are outrageous. I mean REALLY 2 tellers on a friday afternoon. Get it…read moretogether!!!!! Disappointed

Thank you so much for always having a friendly staff! The line always moves very quickly. Some of…read morethe staff even knows us by name and we are only in the bank every other month or so. We have used both ATMs and come into the bank and have never had a problem. Thank you!!

I closed my accounts because they closed my line of credit even though when I paid it down to a…read morezero balance, they called asking if I wanted to close it or leave it open for future use and I said to "please leave it open". Once I realized they closed it, I called to have them reinstate the loan. They said no and that if I wanted another line of credit, I'd have to apply for a new loan and pay the loan fees again. This can't have anything to do with my credit score because it's 823. I also had maintained a balance in my savings for 4 years that exceeded the line of credit amount.

The length of time it takes Fibre Federal to process incoming funds transfers is atrocious. Then…read morethey charge you overdraft fees because they take forever even though they should speed up their processing. I do not approve of this bank on so many things....