Donna Robson has been the most difficult and very unresponsive mortgage loan officer I have ever…read moreworked with. She has dragged her feet on every single step of my clients purchasing transaction. Not only did we have to extend the buyers contract causing a chaotic amount of stress on all parties involved in this transaction, only to find out right before closing that the loan fell through. My clients were in the most horrible position with their purchase and also pad their initial offer by $3000 to compensate the seller for the wasted time. Communication skills again were so far less than minimum. I would run the other way before I would get into another transaction with Donna Robson. I wish there was a zero star on here because I would definitely be using that one.

Incredibly disappointing experience. Have a had a credit card with them for over 10 years which…read morestill has limit of $1,500 on it even after asking for increases. It's a shared account with plenty of personal income to back it up but the credit department refused. I once asked to make an international transfer which I had to sign 30 pages in person just to authorize, for which they sent me a letter saying they deemed me too risky of client and closed my checking account. Not even a phone call or any personal communication to discuss. I even wanted to work there, but it seems they don't care as people.

I have had this bank for 6.5 years. One of the best banks. I have never had an issue with them and…read moreevery time I have to go the bank they are amazing.

Cannot let bad reviews go unchallenged…read more We have banked w/ WF for the past 40+ years [checking, savings, home loans, wire transfers, ATM, drive thru, in bank transactions]. At no time have we experienced less that competent, courteous and professional service. We have dealt w/ WF bank in AZ, KS, CA and WA so I believe our diverse experience is a better judgement of the company.

This company is one of those low credit/no credit bottom-feeder payday loan outfits that you always…read moresee advertising online or television. I never heard of them until I got a letter asking me to pay for a loan someone took out in my name. Apparently, even in this day of horrible identity theft, it is legal for any idiot sitting at a computer to apply for a loan with your name, address, and social security number. Then this company wires the crook your money, even if the bank account is in someone else's name! The perpetrator never even has to leave home. Then, it is up to you to get a police report, send it in, with a copy of your drivers license (!) to clear your name, since they were such good stewArds of your personal information to begin with. I would be willing to bet that at least a third of their loans are completely fraudulent to begin with. But, who cares? For every victim like me, they make the loan process so easy, they get two other suckers to agree to 799 percent APR on a thousand dollar loan. What a trash business.

Stay away from this company....My experience is they are a scam type of company…read more. Customer Service and Customer Relations is a joke..I can not believe they continue to be able to open up business's in the USA. I would have left no stars if it was an option. IDENTITY THEFT IS BIG WITH THIS COMPANY AND THEY COULD CARELESS. This company allows people without seeing them, to make loans on line. Which makes it simple to do identity theft. PLEASE CONTINUE TO REPORT POOR BUSINESS PRACTICES. THEY ARE NOT WITH THE B.B.B. FOR A REASON!!! I am very interested in a class action suit with this company, please notify me when one exist, because I am in!!

Amazing people! When I had an issue, they said why don't…read moreyou do this. "This" was WAY above and beyond. They find solutions to fit your needs. They are a small town bank (based in Kingman), that have an East and West branch in Wichita. Oh yeah, they are really nice too.

I opened an account today. Was pleasantly surprised to experience personalized service again,…read moresomething that is absent in many businesses. Brittany B. was very very helpful.

Terrible service…read more Would NOT recommend this or any Cap Fed location. Their mobile deposit system is a joke.