We have used four plumbers since moving to Omaha four years ago. We just had a new kitchen faucet…read moreand garbage disposal installed by Hugh from Advantage. I called several plumbers, and Advantage was the only business that provided us with an estimate of the work's cost. The others all wanted to come see the job, provide a quote, and then we could decide to accept their proposal or send them walking. I wasn't looking for a firm quote; I just wanted an idea. Hugh from Advantage was polite, neat, and very efficient. The total cost was reasonable and lower than we had experienced with other plumbers for comparable work.

I had a great experience with Advantage Plumbing…read more Through Yelp, I requested help for a toilet and shut valve replacement. (The toilet has been having intermittent issues and needs replacement.) They immediately connected with me and offered to come out the same day (but I still had not gotten the new toilet.) We scheduled for the day after, and they were here by the promised time. The team quickly removed their shoes at the front door without being asked (not my general experience with many repair teams) and started working. They finished almost precisely at 90 minutes despite a minor complication. (The basement/toilet drain was not draining well which they augered out.) It was explained to me that it was likely a combination of time and a 20-year-old toilet (which did not generate enough force). Other than minimal dust and grime, they did not leave any bigger messes for me to clean up. They were professional, and their price was well aligned with other companies. They did not sell me on any additional service plans but did guarantee their service for a year. (There is a 4% for credit card transactions.)

I took the time to research Model M53 of the Zoeller sump pump that Sherman Plumbing installed on a…read moreproject in 2017. I was surprised to learn that I could have purchased the same pump on Amazon Prime for $133.84. It was priced at $118.98 from Discount Plumbing Outlet and $128.95 from Supply House.com. I wanted to purchase the pump and have Scott install it. His reply suggested that the pump he planned to install would be a much higher quality unit than the kind of unit I would be able to buy at Menards or Home Depot, and as such it would be better for me to purchase the unit from him. Scott said the unit would be "around $275." The price difference in buying the unit from him and buying the very same unit through Amazon was $142. What? I have no problem with a plumber charging whatever markup he chooses, but I do have concerns when such information is not communicated openly and clearly. I have absolutely NO PROBLEM with a plumber charging whatever he wants. That's private enterprise and capitalism. What does concern me -- because it's deceptive and unethical -- is that he wasn't transparent with me on the cost of the pump, thereby misrepresenting the cost of the pump as well as his labor charges. Further told me I was getting a better sump pump. Like a bad politician, he overpromised and underdelivered. But wait, there's more. He did not provide a bill of sale from his supplier, which would have lent some credibility to the price verbally quoted. In handling it this way, I was making a decision based on incorrect, misleading information, which is not only poor business practice. It's lying. Had I been like many customers, maybe most customers, I would have been none the wiser. But I do my homework. I was only able to assess my true costs/Scott's real charges *after* the fact because the information Scott provided before the job was not accurate. Assuming his true cost for the pump was closer to the Amazon price I could have paid (his actual cost may have been less), that means he was charging me labor costs of $391, significantly higher than the $150 an hour that even the most expensive plumbers charge! It took him less than 30 minutes to do the work. He didn't even leave the warranty/owner's manual presumably because that would have made it easier for me to assess his true cost for the pump. I agreed to Scott's price of $525, though it sounded high, because he indicated the pump he planned to install was of high quality. When the job was completed, I learned that the pump Scott installed was not of the quality that I could have bought for $275 and could have been purchased for far less than I was charged. It would have been perfectly acceptable had Scott declined the business if he didn't want me to buy a pump through another source. Though I would have declined to do business with him, I would not have had a problem with that because it would have been open and transparent. Instead, he misrepresented the true value of the pump and benefited from a significant markup (105%) on the pump alone, not to mention labor. Scott charged 2.5 times more than even the most expensive plumbers. Again, fine to charge what you want. Not fine to lie about it. Scott was not transparent in his billing practice in that there was only a total price with no breakdown of materials and the hourly labor rate. I wonder why? No, I don't. I *know* why. After sending Scott an email with my concerns and requesting a response in writing, I never heard from him again. When I called his business line in the evening thinking I would get a voice mail and leave a message requesting a return phone call, he answered the phone, used unprofessional language, said he had nothing further to say to me, and hung up the phone. Scott had nothing further to say because there's nothing he *could* say. I caught him in his scheme and he knew it. Don't risk being taken in my this man's folksy, deceitful act. Don't have Sherman Plumbing do anything for you, or if you do, clutch your wallet tightly.

I have used Sherman plumbing for several plumbing needs and they were my first call when the valve…read morestem for my toilet broke at 8pm on a Friday night. They came out and replaced my valve and were done before 9pm. Scott is a life saver. Thank you again.

My neighbor and I were out front discussing the trees we both have and decided it wouldn't be a bad…read moreidea to get somebody to run a camera through our drains to see what kind of root damage we may have. We hoped to get a slight discount if we could get them done at the same time, 2 jobs, no travel time, possibly 2 additional jobs in the future. My neighbor contacted Roto Rooter and found out that it would cost $350 just to run the camera for each of us (outrageous) but was told that that cost was only if that's the only thing we had done and if we got another procedure that cost would be taken out of that. We scheduled someone to come out and he agreed to $250 for each inspection. He ran the camera from my laundry room where the main clean out is easily accessible. Like I expected he did find roots in the line but not until the end where my line meets the cities connection. It was slowing the flow but wasn't backing it up completely. He appeared to try to push through the roots unsuccessfully. I was told that the only way to fix this problem would be to excavate and replace all the pipe involved and he gave me multiple reasons why no other procedure would work and told me they couldn't guarantee any other procedure. My neighbor's cleanout was even easier to access since his was outside near the sidewalk. Minimal roots were discovered in his line as he had his hydro-jetted a couple years ago. I paid $250 cash and opted to proceed by getting the lines hydro-jetted. I didn't receive a receipt and assumed that was because the job wasn't completed yet. Without an appointment set up yet the guy with the hydro-jet called and said he was available and I told him he could head my way. I was surprised to learn that the hydro-jet hose needed to be ran through the house, down the stairs into the basement and then into the laundry room. He took good care to protect property in the laundry room but nothing to protect the floor or carpet down the stairs from the dirty hose. (not too concerned about this as the carpet is old and the tile could be washed.) I told the tech I wanted him to do what he could do within an hour as I couldn't afford more than that. After some time spent on getting the remote control working (transferring it to another machine or something like that) He ran the hose into the line and I kept an eye on the floor drain in the service room. Once satisfied that the hose was far enough he turned on the water. I was surprised not to get any water coming up from the floor drain. The tech ran his camera into the line and discovered once he got to the point of the "root ball" it had been pushed through and upon pulling back the hydro-jet hose discovered it was into the cities line at least 20 feet. I think he pushed through the roots before ever turning on the water. He then spent the remaining time he had cleaning up the interior of the pipe. He wrote me up a receipt for $695 and I paid with a debit card. The $250 that I already paid completely slipped my mind at this point and I didn't realize I over paid until later that evening. When I realized they hadn't deducted the $250 that I already spent, I text messaged the camera tech and was then told that the $250 would only be deducted if I had excavation work done and not from the price of the hydro-jet procedure. The only reason I even agreed to getting the work done in the first place is because I was under the impression that the job would cost $650 not $945. A few years ago the hydro-jet service was only $450 and I thought THAT was too much. This job should have cost me $650 plus taxes, TOTAL. I have since learned that Roto-Rooter employees are paid commissions and their paychecks are directly affected by how much they can bilk a customer for and that tech would have absolutely had me take out a loan or get financing in order to pay for excavation work that did not need to be performed. Although I'm satisfied with the work, it was not $945 worth of work. In total they were here less than 2 hours. Even less time was spent at my next-door neighbor's house and he also paid $945. The job was straight forward with no unforeseen circumstances or problems; there wasn't any clean up afterwards and the neighbor's job was faster and easier than mine. Edit: The manager contacted me and apologized for the misunderstanding. He offered to give me the price of what I thought it was going to be before the job started. I appreciate that and accepted his offer. As long as a company does the right thing and attempts to make the customer happy I really can't complain but please keep in mind of what could possibly happen.

We had a nasty clog in our bathroom, and Mason did a great job getting it fixed for us! He was able…read moreto quickly assess the problem, and took care of it in less than two hours. He explained the process clearly and brought in another tech to check out line after the clog was cleared. I would recommend Roto-Rooter and Mason to anyone who needs plumbing assistance!

Excellent Service from Justin! I had a new water heater installed today by Paul the Plumber, and I…read morecouldn't be happier with the service. Justin was our technician, and he did a fantastic job. He took the time to explain exactly what he was doing and how the new system works. I really appreciated that he hauled the old tank away and completely cleaned up the work area before leaving. You wouldn't even know he had been there. Highly recommend Paul the Plummer if you need work done!

Awesome service! The plumber was friendly and professional plus the work got done fast!read more

Our master toilet was not flushing properly so we had Joe with Big Birge Plumbing out to help us…read more Joe had the line opened in no time! From start to finish... I was impressed! He was on time, respectful of my home, wore shoe coverings, communicated well and got the job done efficiently. I really appreciate this team! Every time we have Big Birge Plumbing out, they treat us like family. Thank you!

DO NOT RECOMMEND BIG BIRGE PLUMBING!! Hired them for a large and expensive plumbing job during our…read morebasement finish, and the experience was extremely disappointing from both a workmanship and billing standpoint. Their team initially installed piping incorrectly, which resulted in leaks and required them to return to fix their mistake. Later, we discovered they had also crossed the plumbing lines -- hot water came out of the cold side in both the shower and sink, and the toilet was flushing hot water. Correcting this error required a large hole to be cut into our brand-new drywall. After the finish work was completed, one of their employees called their CFO in front of us to confirm our final balance. Weeks later, we were suddenly told we owed hundreds of dollars more because they claimed I had made some sort of side "deal" with their plumber, which is absolutely false. Throughout the process, they provided multiple estimates and invoices that did not match the final amount they demanded. To make matters worse, they withheld payment to the contractor who repaired the drywall damage caused by their mistake until they received the additional money they claimed we owed. In the end, we were left paying out of pocket to repair damage caused entirely by their team's errors. Based on our experience, I would strongly caution others before hiring this company.

Caleb and Dewey were very prompt, patient with my questions, and insured the job was done right…read more Great experience, would highly recommend!

On May 21, 2024, we discovered a leak coming from pipes in our unfinished basement. We put a bucket…read moreunder it and filed a claim with Select Home warranty. Two Men and a Snake, their contracted company, send technician Caleb out. He diagnosed that the pipes from the shower drain were leaking. It quit dripping when the shower turned off. He said it would be a 2-person job, and that he'd get approval from Select Home Warranty to proceed, and the office would call to schedule a second appointment. That was on May 22. No one has ever come back, despite my calling both Select Home Warranty and the 2 Men and a Snake office. I keep hearing promises and finger pointing between the warranty company and the plumbing company. I ended up having to hire a different plumber who fixed it in 90 minutes by himself.

We had a water heater go out after 20 years of use. It was time to get a new one. Word of mouth…read moreadvertising got us in touch with Lawrence Plumbing. They did NOT disappoint. They gave us a very fair price for a new 50 gallon gas water heater. After looking them up and reading others reviews, we decided to use them. Easy choice actually. Nate was the plumber that showed up to do the install. He was here when they said he would be. He started around 10:00 and finished in less than an hour. He cleaned up after and we couldn't tell anyone was here with the exception of the new water heater. I would HIGHLY recommend Lawrence Plumbing

Our water heater died and we found Lawrence via a web search. They carried the brand we wanted and…read morescheduled us in a day. The tech was personable and knowledgeable. The installation took longer than expected due to a part dropped into the new heater but went well. They were not the cheapest option but it was done right. A valve from the old set-up wasn't to code so a new one was installed that was compliant. Glad we chose them!

I had to have my back flow replaced for my sprinkler system, Jeffrey did an excellent job . That…read morebeing said I think their pricing was high, although I have never used a plumber before so maybe not. I would use them again and recommend them.

I have dealt with them multiple times over the years for bids, repairs, or replacements, and they…read morehave always been a fair bit more expensive than pretty much everyone else. Their techs have always been friendly and polite to deal with. Our most recent experience with them, though- wow. I will never ever use them again. I called and set up an appointment for a bid on a new AC. The guy showed up 3 hours late. By then, I figured he wasn't showing up and had gone on about my day. He told me that that's just how it goes and it wasn't really his problem because the customer service people are supposed to schedule them to show up at any point in a 6-hour window. He went right into telling us that we had to buy a whole new heating and air system that cost $22,000.00 without ever actually looking at our system. I told him we only needed a new air conditioner, not the entire HVAC system. But he also never even went and looked at the air conditioner that needed replacing. He argued with me when I told him our budget was $5000 for a new air conditioner, so obviously affording $22,000 was completely out of the question. He wouldn't hear it. I was gobsmacked by how extremely pushy, argumentative, and rude he was. We had to tell him "No, we are not signing up for anything on the spot; we just want a bid" probably 10 times before he finally left. I've never had any of their people act like that. When I told him we were getting at least two more bids before making a decision, his exact words were "Why do you need to get other bids? That's just stupid." Yikes!