Lloyd and Rowe Solicitors is a pretty understated, large shop fronted firm of solicitors on the…read moreCity Road. They don't give much away in terms of advertising what they do, there's not a single sign in sight, and they are woefully badly represented on the internet as well. I recently tried to help a friend find a personal injury specialist as he had a nasty accident when cycling back from work. He has very little recollection of the accident, but several witnesses have stated that owing to heavy traffic he was forced to cycle over a deep pothole that flung him headfirst off his bike. His facial and dental injuries are substantial, and his loss of earnings alone amount to a significant sum. He has been really poorly as a consequence, and is facing huge bills to correct the damage sustained. He is not litigious in nature, and is resistant to the idea of making a claim. I am just one of his many friends who have looked into the idea of a personal injury claim, as he was unwilling, and too unwell to consider doing this himself. Lloyd and Rowe Solicitors was one of the firms that I tried to look into on his behalf, but I soon dispensed with the idea of recommending them, when all of my research could come up with was a criminal prosecution brought against one of the partners. Mr Lloyd of Lloyd and Rowe Solicitors apparently had a low impact accident on the M4 when driving at two and a half times over the legal alcohol limit. He was accordingly banned from driving for 18 months. Hardly the best commendation for his firm!

I sought advice, on behalf of a very dear vulnerable woman who had no where to turn to, from the…read moreLloyd and Rowe solicitors and was very impressed to find that not only were the partners able to "signpost" me to the right organisations but also were able to recommend me to the best lawyers to help in the case. The case was a very specialist case. As an advocate to this vulnerable woman she is now liberated from the clutches of her heritage. Thank you Llloyd and Rowe solicitors. I would highly recommend them. I would agree with Rachel regarding the shop front and the information available on the internet and perhaps from the reviews the firm will take some action and turn around their negative image.

I have never dealt with anyone so unprofessional. Barely responded to emails or phone calls. When…read morethey did they were rude. Demanded money for stuff I told them not to do. Demanded I drove 150 miles to pay my bill with less than 24 hours notice. When I rang the next day I got a pre-recorded message to say the office was closed. Bills were ridiculous and had to take to ombudsman to get compensation. Do not use!

Warning stay clear avoid at all costs the lie lead you on overcharge do next to nothing and are…read moreaggressive with you

From the outset we have been extremely disappointed with the service we have received from…read moreGenette's team. Lack of response to queries (taking at least a week to reply to an email if replying at all), calls going straight to voicemail and then being rushed off the phone as soon as we get through to Emma/Bethan has been extremely frustrating. On one call after pushing for an actual answer, one of Genettes assistants raised her voice and advised that if we wanted a faster service, we could pay extra. The most frustrating part of the process has been that we have had to proactively chase weekly for any kind of update and then to be rushed of the phone and spoken to so rudely has created unnecessary stress. The whole process has been held up by the unresponsiveness of the team and we are now at risk of losing the property. The service we have received has been completely unacceptable resulting in us wasting both time and money if the property falls through.

Highly efficient yet friendly and helpful. I could not…read morefault the service they provided. Mark kept me informed at every stage of the process and I would strongly recommend them. John F

AVOID AT ALL COSTS Absolutely shocking firm. After 7 months…read morethe house Purchase I was trying to complete fell through. When I told this firm that the vendor was pulling out and putting the house back on the market because were not willing to wait any longer, they just laughed at me saying he won't do that, well he did and now I am left homeless. If you ever ring or email them for updates, they tell you not to as they can't work if I do. If you tell them you are not happy about anything they shout at you and belittle you then tell you to go elsewhere. They make you feel like everything is your fault even though you have done everything that they have asked. They won't explain anything to you. My daughter emailed them to ask politely what the hold up was and they told me that they were very angry about that. GDPR???.? Well that's another story. They don't return your calls. This firm has ruined my life. Please stay away from this firm. Other similar reviews online. DO RESEARCH

This is one of the first reviews I have posted such is my disappointment with New Law, Cardiff…read more New Law were appointed to handle a very important and personal matter, the entire experience has been truly woeful, emails remain unanswered not just for days and weeks, but months (and the months delay was from their complaints department who set out their deadline for a response). I look forward to the conclusion of my matter and never having to deal with New Law again.

I was involved in a non-fault car accident back in February. My insurance company advised I should…read morespeak with New-Law. Probably the biggest mistake of my life Early on in the claims process their servers went down, zero communication, zero support, couldn't speak to a human, they deleted a post on LinkedIn after I commented asking for an update and others followed. After months of radio silence they reached out to me with my medical documents which they asked me to validate & return. I did so the same day and waited another 6 weeks without any acknowledgement they'd received the forms back. I called and spoke with (apparently I'm not allowed to use names), she told me she was going to check the box where everyone's letters get thrown into apparently. She found them and confirmed on e-mail. I replied asking how long it would have taken them to get to it if I hadn't e-mailed and have been completely ignored ever since. When you've dealt with the stress of a car accident which wasn't your fault, the last thing you need is the people who are meant to be helping you make the situation worse If you can give yourself on gift today, don't use New Law.

About a year ago I finally bit the bullet and decided to make a Will. I had needless to say been…read moreputting off this decision all my adult life so I knew I needed to have a couple of incentives. The main one was going to "be peace of mind" the other was that it was about 5 minutes walk away. I have to say apart from the cost which was about £70 it was all very easy. Crowleys was hidden away down a back street just off City Road. I'd probably passed it hundreds of times and not noticed it. Basically I made an appointment and went along and chatted about what I wanted to do. After the meeting what I'd requested was written up in Will form and emailed to me . This was a bit of a surprise I don't think I thought of solicitor's as having email. I thought it would be a dusty office, a quill pen and some of my blood for them to write with. I emailed back and had another appointment where i signed on the dotted line and that was that. I also got some advice about funeral wishes and Living wills which was really helpful. I felt that the solicitor I saw was knowledgeable and professional and took my wishes seriously.

I am using Crowley & Co Solicitor services for almost a year now. The experience has been amazing!…read moreThe extent to which they will go to help their clients is almost unparallel. I am saying because I have used the services of other solicitors. I wholeheartedly recommend this business everyone!

Chetna & Co. is a specialist, private immigration law firm, situated on City Road. They offer…read moreexpert immigration advice to a very diverse clientele. With extensive experience in Immigration law, they assist in immigration applications and offer legal representation, where required, at the Asylum & Immigration Tribunal. The Chetna & Co. team offers a comprehensive services including all types of applications required to enter or remain in the UK. These include visas and permits and licenses to work in the UK. Services are available in English, Hindi, Punjabi and Urdu. Chetna Solicitors also offer a free immigration advice service every Saturday between 10.00 and 1.00pm. This is by appointment only, and interested parties need to call: 02920 494322 to book their place.

I highly recommend Christine Coakley and Jessica of HEK Jones Solicitors in Whitchurch Road,…read moreCardiff. They did some sterling conveyancing work for us and their costs were very reasonable considering all the e mails and telephone calls they had to make. I will definitely be using them in the future. Thanks J E Bishop