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    Bismarck, ND

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    Spine & Pain Center

    3.0 (2 reviews)
    Closed 8:00 am - 5:00 pm

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    InReach Physical Therapy - North Bismarck - InReach 3921 Lockport St Bismarck

    InReach Physical Therapy - North Bismarck

    3.0(2 reviews)
    1.3 mi

    I've been going to InReach Physical Therapy since at least 2018 (when it was RehabAuthority). This…read moreused to be a top-notch outfit, and being so close to where I live, was even convenient to boot. The practitioners are very good at what they do, friendly, and good to work with. They also worked with ND Crime Victims Compensation for payments post-insurance filing, making my therapy smooth and hassle-free. However, they recently outsourced all their billing to a company in Pasadena, CA, and all that changed instantly. On top of this company being unreachable at any time at the number on the statement, the local office of InReach flatly states "we don't accept third party payers" (which is shocking, considering that's what insurance is), and refused to work with ND Crime Victims Compensation at all. Even after being the go-between to relay the invoices to ND CVC, the payments would get lost in the mail, and I ended up having to ask ND CVC to call the local office to have a card payment made. The cherry on top of all this is that ND CVC pays 80% and requests the provider write off the remainder (which every single provider I've ever been to, including this one in the past, has done without issue). But not anymore. Instead of writing it off, they proceeded to collect, stating "We have applied those payments to your account but you would still be responsible to cover the difference. They paid 80% which will leave you 20% of the balance to pay. This is also how we would handle an insurance that pays 80% and the patient pays 20% coinsurance. If you have any further questions, please let me know!" I actually stopped going to PT because of this. If you are a victim of violent crime in North Dakota and receive compensation for medical bills related to the injuries through ND CVC, I highly recommend you go elsewhere for physical therapy.

    The Best!! I've been to many over the years, around the US, and Kayla and her team gave me a new…read morerespect for the practice. The most kind and caring people, and they stay up to date on the body, and mind. I've learned all new back care, and getting relief, for the first time in 40 years!

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    InReach Physical Therapy - North Bismarck
    InReach Physical Therapy - North Bismarck - InReach 3921 Lockport St Bismarck

    InReach 3921 Lockport St Bismarck

    InReach Physical Therapy - North Bismarck - InReach 3921 Lockport St Bismarck

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    InReach 3921 Lockport St Bismarck

    Duncan B. Ackerman - The Bone & Joint Center

    Duncan B. Ackerman - The Bone & Joint Center

    1.0(1 review)
    2.2 mi

    I would like to give this surgeon a negative or zero rating. In March 2019 I tore the rotator cuff…read morein my right shoulder while painting our home (It was not a fall as indicated in Dr. Ackerman's July 24th 2019 surgery report). Unfortunately, I also needed a hip replacement (April 2019) and nothing was done with the right shoulder until I had recovered from the hip replacement. Prior to the July 24th 2019 surgery I was told by Dr. Ackerman that there was a 90+% chance that a reverse shoulder replacement would need to be done rather than a repair. The surgery report discusses why the repair was the surgery choice but there is no discussion of why the ball (humeral head) needed to be increased in size. I was told AFTER the surgery that it was to "stabilize" the joint. On August 13th, 2020 Dr. Ackerman performed a left reverse shoulder replacement. At the follow-up appointment (one year) for the left shoulder on August 27, 2021, Dr. Ackerman requested that I raise my right arm over my head to see how I was doing on the right shoulder. He noticed that I had a "twinge" (A grimace might be more appropriate). Throughout the Fall of 2021 the pain in the right shoulder continued to increase. It reached the point where it hurt to lift a small dish into the cupboard. Sleeping and general physical activities became painful/difficult; I could not lift my right arm above shoulder height without excruciating pain. In January 2022 I consulted the Florida surgeon who had initially examined me following the rotator cuff tear after the painting activity in March/April 2019. I went through an additional 5 weeks of painful physical therapy to determine if it was possible to stretch 65-year-old+ muscles and tendons over a 25% larger joint - it was not. On March 17, 2022 a total reverse replacement surgery was performed. The surgery required 2.5 hours and the joint had to be rebuilt with bone chips, BMP putty and screws. Once the pain block wore off, the pain was intense. When orthopedic surgeons operate on the same joint a second or third time, they generally go in through the same incision. The staples were removed on approximately March 24th. Over the next weekend, the incision began bleeding and I returned to the surgeon's office on March 30, 2022. I had developed a hematoma under the incision and a second surgery was performed on March 31st to put in a drain tube. Cultures taken after the second surgery indicated that I had developed an infection which required 6 weeks of antibiotics through a PIC line administered by my wife. The copay/out of pocket cost of the antibiotics was over $2,200. I will be doing some physical therapy for my shoulders for the remainder of my life. I attempted to find an attorney but North Dakota has a $500,000 limit on damages in medical malpractice lawsuits so no out-of-state firm would take my case . One of the Bismarck firms would not take my case because they were fearful that a Bone & Joint Center P.C. (Bone & Joint) surgeon might do a lesser quality surgery if they knew the attorney/patient had won a malpractice case against Bone & Joint! I did locate a Board-certified surgeon who would have testified that the procedure performed by Dr. Ackerman was a "deviation from the standard of care". My Florida surgeon would not speculate on why the bigger ball was used but the bottom line is Dr. Ackerman was too lazy to perform a difficult procedure; he took the easy way out. If even one potential patient doesn't have a surgery performed by this surgeon, this post will have done some good.

    From the owner: Dr. Duncan Ackerman joined The Bone & Joint Center in 2009. He is a board-certified orthopedic…read moresurgeon with additional fellowship training in hand and microvascular surgery. A native of Minot, North Dakota, Dr. Ackerman received his Bachelor of Arts degree from Concordia College in Moorhead, Minnesota. He then attended medical school at the University of North Dakota School of Medicine and Health Sciences where he received his Doctorate in medicine. Following medical school, he spent an additional five years training at the Mayo Clinic Orthopaedic Surgery Residency Program in Rochester, Minnesota. He subsequently completed a one-year fellowship in Hand and Microvascular Surgery at the Mayo Clinic in Rochester, Minnesota. Dr. Ackerman specializes in the treatment of common and complex problems of the upper extremity including carpal tunnel syndrome, peripheral nerve injury, arthritis of the small joints of the hand and wrist, elbow and shoulder problems, and upper extremity trauma.

    Spine & Pain Center - physicaltherapy - Updated July 2026

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