I do not like giving bad reviews but hopefully the owner reads this and fixes the problem. Both times I've gotten the top service like $39. It's been really not good. Interior looks just as bad if not worse than when you just get a basic. So bad that I just said yeah it looks great and drive off. *my recommendation is you have two people do the interior when they do the supreme. After one does it a second person goes through and does it again. A person paying for this Service will wait. read more

So my friend said she had a surprise for me. And had waited 3 weeks to take me someplace special. And then we pulled into the car wash. She was grinning from ear to ear like a lunatic. A freakin' car wash. you. have. got. to. be. KIDDING ME. Well, two minutes later, and some disco lights my car had the last laugh. The wheels, which never get clean from the awful brake dust were gleaming and I didn't have to lay a hand on them. And an assistant comes with the price to give your car a thorough pre-treatment, removing baked on bug carcasses, leaves and pine needles. Nice little attention to details are free vacuum bays plenty and powerful and with a long hose. The carwash was FUN I won't spoil the surprise. But take the kids for a few minutes of fun. read more

Splash-N-Dash Car Wash - Car Wash Near Me - Wilmington, North Carolina

See all

Just okay. The wash is fine, if you need a standard wash and don't have a lot of bugs on your car. I went all out my last time and there was still mud on the bottom and lots of dead bugs. The vacuum cleaners are free to use with a wash and some are strong, others are very weak. I used to have a subscription for a month to wash here, with the expectation that I would wash my car every three or four days and then it wouldn't get so dirty and the bugs won't it be all stuck on the outside. Well, when the pandemic happened they closed down and they kept billing my card. Then I canceled my subscription and they still billed me for another four months. The price is decent if you are getting a monthly subscription for the standard wash. But the extras aren't really worth it. read more

Went to get a clean car, instead i got a scratched car. DO NOT let them take off your antenna. He struggled then pulled out a pair of channel locks. He had very clearly scratched a deep hole into my hood with the tool. Extremely irritated, especially since i paid for the most expensive wash ($25 I believe), but will end up costing me a bunch more to get the scratch out, read more

Splash-N-Dash Car Wash - Scratched car from employee - Car Wash Near Me - Wilmington, North Carolina

I have been a car wash member for almost two years. I was extremely pleased until about six weeks ago. I understand it is changing membership and deserves some transition time. In the last month, the final step is getting my windshield dirty because it is not properly cleaned. They have taken the cleaning towels away from each vacuum station. Frequently, there is no one to clean windshields as you enter the wash. Today, my sticker was rejected. The manager who was there was wonderful. Now, employees are very lackadaisical. I now realize what I have been paying for can now be obtained for $10 to $14 per month less. read more

Jacksonville .. usually great service.. been going about once a month for 2 years now... But yesterday the manager yelled at me because I did not take off my antenna... Not sure what kind of customer service training they get but it obviously is not working... Only one of their staff was trying to assist me .. the others called me BRO, offered excuses, gave me a class on their policies, ect... .. I just wanted to get my car washed like every month before... Well they have a new policy that if your antenna is not removed you only get half a wash... I always get the manager special with my antenna on and have not had an issue in two years... Until yesterday morning... I fully understand that if my antenna is dammaged they are not responsible.. but half a wash ?? No scrubbing and no drying... Guess they are truly living up to the name... just Splash and Dash but no washie washie... read more

See all

I have had three vehicles with unlimited carwashes on them since the first store opened on market Street. Very convenient. However a number of scratches have occurred from the car wash. I do not recommend use of this facility.They did wax my car one time to reduce the scratches but as soon as the wax wore off the swirls from the side beaters came right back. The hand wash car wash is the only way to go.Buff masters unlimited exterior wash and tire gloss is $24 a month. Cheaper and no scratches due to hand wash read more

For $15/month I can wash my car x1/day, 7 days/wk. Comes with free vaccum and rags to clean your windows and door jams. What could POSSIBLY be wrong with this place that it deserves anything less than 5 stars is beyond me. I was paying $50/month from where I just moved from. read more

The location was shut down for almost 2 months but they continued to charge.y account each month. When I finally got someone to help me, he said they were only crediting one month. I told them to give me my credit and then cancel my service. He told me it would take effect immediately. 14 days later, I was charged for the next month. It's a ripoff once they get your credit card. And there is only one guy who supposedly can help, Cameron. Will never do it again read more

I am firing these folks today for the monthly programs (2 cars) we have been using here over the last 3 years. It started out great, but now we get grease dropped onto the car withing the car wash, tire shine spraying up on the side of the car, rags that are often out, spray bottles that are often empty, rug beaters that never seem to be working, and vacuums that don't have enough suction to clean the carpet. read more

Took my mom's car to get washed and vacuumed and ordered the Squeaky Clean $6 package. After, I noticed that the rims of the car were chipped off, mainly on the driver's side (see photos). Not very happy with what happened. Met with the manager to see what they could do. He was kind enough to look at the car, mention some options to get the problem resolved and filed an accident report and will contact me in a few days. read more

See all

Pay 30 a month and waste more gas trying to get my car clean. It's always something when I go by for a wash temporarily closed. When it is open you can sure tell when a higher up manager is there do to service you get .Been a member since they opened don't know how much longer I will be these things are popping up all over town. read more

Ok so I went to this car wash for the first time yesterday evening (3-3-18). While doing the inside windows I noticed the back piece if my Escalde was cracked and the piece was away from the window (on the outside). The chrome piece in the front was buckled out and the clips to hold it on were broken. I asked for a manager and ge came and looked at it and said he was sorry and told me to go to Advance or Auto Zone and get some glue to glue it down. I was so upset. I said in amaze "glue"? Would you put glue on your Cadillac? He had no response. I am trying to get the corporate number and talk to someone for some answers. It is not a cheap fix. It flipped my power mirror backwards, which thankfully it still works. I got the managers special fir $20.00 and it is going to cost way more than that to get fixed. I have pictures and I am trying to figure out how to post them. read more

See all

Horrible service, after using this car wash with great experiences (I was frequent customer with a membership) I found large white scratches on my black car. I proceeded to go into the Car wash and report it before leaving. One attendant was pleasant and sympathetic, he went in to go get his supervisor. The guy had an attitude and made comments but did not take pictures After dealing with the manager multiple times he said that he could not do anything because there was not pictures done by staff at the time of the event. Long story short I would not recommend this car wash to anyone who values their car. read more

I went to that establishment on March 26, 2021 at 11:08 a.m.. paid $15 for the car wash and then vacuumed. Went home right after that which is about 10 minutes away, and I looked around at my car, and it did not clean it as good as it should have. I understand it was pollen season, but literally 10 minutes later, I was looking around at my car, and saw streaks all on the side and the hood of my car. I called up right after that, and told the employee about the situation, and he told me to bring my car in. So, I went back there, and the young man that was out there talking to me told me that I should have used the towels that were provided out there. First of all I was not informed that there was any towels that we would be able to use, and the man had a very bad attitude, and literally argued with me, telling me that he was not going to allow me to put my car through the wash again, unless I paid again. I have to say that is very poor quality customer service for an employee to argue with a customer. Plus, I would like to add that he had no mask on and he was only about 2 feet from my car, kneeling down and arguing with me. He said 'I got to get back to work' Either you pay again or move forward. Really????? read more

Because we don't already have enough car washes in town someone decided it was good idea to build this monstrosity. I like to keep my truck squeaky clean therefore I go here frequently for the convenience and price. Detailing your car can be expensive but it's much more affordable if you do it yourself, here is the place to go. Unfortunately service is inconsistent and the location is terrible during rush hour traffic. Hours are also inconsistent. I went there once late afternoon and was told that they were closed even though there were other customers being serviced. Last week I stopped by and purchased the basic car wash service which was around $10. There was already a long line and the person at the front waiting to enter had a rack on his vehicle that wouldn't fit through the car wash therefore everyone was forced to back up. After about ten minutes it was finally my turn to enter when the attendant approached and jumped into the back of my truck. Apparently there are rules and restrictions about items in the bed of your truck but there is not a sign clearly posted. The attendant was a young kid who removed the debris before rudely telling me I would also need to take out my dog crate and two beach chairs. I gladly got out and moved the items despite the fact that I have used this car wash multiple times and not had to remove anything from the bed. Sunday I went again with my wife and the service was much more welcoming. The attendant jumped in the truck again, without asking, but this time only moved my cooler inside the dog crate to prevent it from blowing out. The best features of this business are the unlimited vacuums and free cloths for cleaning the inside of your vehicle. Overall the location is very clean, well maintained and well lit. They also have packages available for frequent customers, public restrooms, and a dispenser of other car detailing supplies. read more

THE IS THE BEST CAR WASH I HAVE EVER BEEN! Seriously, very, very good! First, I had a slight problem with the payment. I was trying to buy a gift card and it double charge me for the card and for my wash. They fix the problem, apologized for the trouble, and gave me a free wash. My car looked great coming out (I got the best of the best) and I love free vacuums. This is the only place I have got to use free rags to wipe and dry (and windex too!). What a great idea! I have weather-trek lining in my SUV. I walked it over to the wash and they sprayed them down with no problem. The workers were all insanely polite and helpful. I tend to wash my car every week or more. This will be my go to place. I recommend to everyone in the area. read more

This location is closed more then they are open. And the last few times I've been there my car been getting half cleaned and they really need air dryers that blows in all directions . There towels are always wet and there mat cleaner hasn't worked in over a month this market street location is miserable read more

I have had a membership for over a year but the place is going downhill. The machine is constantly stopping while inside and the employees are rude! read more

New Monkey Junction Location... I ordered the Manger's Special ($20) that included the 'buff and dry'. I noticed that I did not receive the 'buff' at the end. I asked to speak to the manager and was told that they do not apply the buffer to SUV's with racks because it can harm the rack or their machinery. I said, "ok, that's understandable, but why didn't the attendant that took my money tell me that OR why isn't there a disclosure about this on your signage?" The manager replied, "we can't tell everyone that information because it would back us up." ME: "Sir, there was NO ONE behind me. How much is the buff and dry if you were to add it on?" Manager: "$4" I waited for the manager to offer me a $4 credit, which never came, nor did I ask for because I was so shocked at that point that I just wanted to get away from this guy. Needless to say, I am not impressed with the management, customer service or training of the management staff. Furthermore, after the wash, my hood was still dirty and I now have a new bundle of scratches on my black hood that were not there before. The manager did wipe off my hood, so that was positive, but due to the fact that I felt conned I will not be going back. read more

I will be filling a complaint with the BBB. I have tried to get my refund as directed below to no avail! I have contacted your company at the Wilmington location ...5318 Carolina Beach Rd, Wilmington, NC 28412. I was given a name and phone number of a person, "John Mitchell" that does not exist and a phone number that no one answers. When I called back, I was told that no one works there by the name of "John Mitchell". When asked if I could come by the location to get my refund as directed by your website, I was told that they can not issue refunds from the business! This operation is clearly a "bait and switch" scam as your affordable prices only lasted a short time! If I do not hear back from someone with my refund in 48 hours, I will be logging a complaint with the BBB! read more

I enjoyed the membership until they raised the rates with only 24-hr notice. I won't renew with new rate of $24.99/month. They are now saying this is their lowest package. I think they will lose a lot of people who just wanted a basic wash. Disappointing. read more

Really good, quick car wash! Lots of soap, not expensive. Plus you can vacuum it yourself for free.

The owner won't even return my phone call from back issues I have up in Jacksonville and it's my fault my truck was still dirty after going to a car wash is bs OK so we can fix the problem you can run your car through but I had to go to school and they didn't understand that The total lack of customer care from his business by the manager and employees at the Jacksonville location carry to argue with me about why my truck was dirty total disrespect for customer service I would never ever get my car wash at this place again and I was a club member don't worry I ask for the owner to give me a call if he has not read more

Splash-N-Dash Car Wash - This is the after wash picture - Car Wash Near Me - Wilmington, North Carolina

See all

Signed up for the monthly membership and for the first two months all was good. The last three times I went there the scanner system wouldn't verify my membership number, it came back as invalid. The first time this happened the attendant let me through no problem the last two times they would not let me through until they could take my credit card and check in the system. I did give him my card the last time, they verified and I was able to get my car washed after ten minutes of checking. Today when the invalid message came back and the attendant came over I refused to give him my card to verify and left the premises without getting my vehicle washed-my monthly credit card payment posted just yesterday. I canceled the 5/17/19 posted payment and am going to another car wash where the membership system works and I do not have to secure attendant approval. The Splash part is accurate the Dash part is not. Good luck Splash and Dash! read more

Just returned from the Wilmington Splash N Dash and when I walked around the back of my SUV I noticed the rear wipe was broken and dangling from it attachment. I went back within a half hour and was told they would do nothing about replacing it. I will never go to another Splash and Dash. read more

Great quality carwash and they have unlimited vacuum use that comes with every wash you purchase. I usually get the basic for $6. It gets the job done! I am a loyal customerThis is the best car wash I've been to by a machine. read more

Quick and efficient! Vacuums are hella strong. And they provide towels and glass cleaner for you to finish up! Nice touch

Great price, actually CLEANS my car and the vacuum and glass cleaner fluid work wonderfully!

I have been going here for over fifteen years. I usually spend over a$100 a month because i believe in taking care of my Honda Accord Sport. As of today i am cutting ties with this carwash. I have tried to get a detailed job on my car but every time i pull up employees walks away or is doing something else and totally ignores me. Wait time over 15 minutes so i drive away. No employee will not come and approach me and say as a courtesy and say i will be with you shortly. Terrible management by their leadership. There are over . Today the Manager just wanted to argue with me after an employee walked away when i pulled up. Sorry but this is my last time here. They seem not to care about a customer who spends over $1200 a year at this badly managed car wash. There are over 25 car washed in this area and i found me a great one called Apollos. Their employees will not argue with customers. Stay away from this Carwash. read more

Ill agree the car wash is good but the vacuums are not great suction on a busy day. Plus the auto scan doesnt work most of the time and trying to get assistance by a person on a busy day is like pulling teeth. SO in summery, great wash, mediocre vacuums, poor service. read more

I truly enjoy this car wash. I pay about $29 for the monthly pass and it's very worth it. The customer service representatives are on point. Hunter always comes out and greets me as soon as he sees me pull up and Spencer always makes sure I am happy with the car wash and the service I am receiving. Those two guys make this car wash a delight to go through every day. read more

First of all I would like to know how a car wash can be open during the COVID-19 pandemic. Went through the car wash on a weekday no one there one car in front of me hitting the plastic screen and he kept putting his credit card through didn't know what he was doing I sat there for at least three minutes then a guy comes walking out and I shrugged and he said be calm dick. I told him I want to speak with the manager he said he was the manager I said I wanted to speak with the owner he wouldn't give me his contact information. I contacted the company never heard back. Never heard back from the governors office either I want to know how you can touch the screen and go through a car wash with no one around. Three people sitting there goofing around one including the manager and I had to sit and watch this guy frustrated trying to get through. A manager calling the customer a deck? When all I did was shrug in reference to the person in front of me. This place is horrible! By the way this one is in monkey Junction not market Street. Can't wait till fins car wash opens up right around the corner because this place has no competition maybe that's why they just don't care including the owner read more

I've been taking my car there since they have opened. This is the best car wash I have ever used anywhere! They do a great job. I have a convertible, and never have I had any issues with anything being scratched or any type of damage. They supply towels and window cleaner, The two machines that clean your floor mats are awesome. The vacuums are very powerful and are placed on each side of your car to make it easier. In addition to that, there all included with your wash at n/c! I have had a monthly membership since day one, and never have had any issues with overcharging or anything else. First class car wash in my book. read more

First let me start with saying the staff was very friendly. I bought the mangers special to include everything. After going through I noticed I didn't receive what I payed for and the guys in the office allowed me to go through again, which was very cool. They worked hard on doing a better job the second time and overall the finish was ok. Still not perfect but I had driven a lot and my car was filthy. I would not suggest taking an older modeled vehicle through where your side mirrors do not give. My drivers side mirror was ripped off my car, even pulled a screw out after looking closer. The manager said he was sorry but they don't cover damages like this, however gave me a few coupons to visit on a later date. Not quite sure after spending money to purchase a new mirror, which is a bigger hassle than I thought, and installing it myself if I would trust this would not happen again. It is a pretty neat and inexpensive place. Update: The owner is refunding me the $20 I spent on the initial wash. Like I said, good people at this place. read more

Got the speed pass but they always have the speed pass lane closed. This week they had 2 of the 3 lanes closed. I waited behind 5 cars patiently. Up pulls a Lexus in the speed lane and one of the employees came out and lifted the cone to let them through. Not happy! read more

I am a disabled veteran that was hired by this company and they knew I had a disability and yet after only three weeks on the job they fired me. Not only that, they kept a young man who continued to play around on his phone on the job while I busted my butt at all times on the job. They also chose to bring back a man who had just been arrested and released from jail. I have a strong work ethic and did everything asked of me and more. I have no doubt they discharged me due to my disability and as a veteran I am appalled and I am in the process of taking legal action against this company. I strongly urge anyone who is pro-veteran or just believes that disabled Americans should be treated with the same respect as any healthy individual to boycott Splash & Dash as they have no ethics and very low morals. Shame on them and I will get justice for this despicable INJUSTICE! read more