I've been going to Bike World since I came to college in 2021. They're very skilled, customer…read moreservice is amazing, and all employees are very knowledgeable. I recommend Bike World to anyone looking for great service at an amazing price. Thank you Bike World for being an example of how customer service should be!

"Bike World of Ames": Like Trek bicycles and accessories! Great selection! Great…read moreKnowledgeable & Friendly Staff! Great Service! Just purchased my third Trek bicycle from Steve, a FX4 Sport with carbon fiber frame & fork. Rode it home on February 10, 2025 just before our big snow storm. " Nice Bike !!!" Now ready for spring! Jack Burkhalter

Amazing store. The skiing stuff is literally a warehouse and they have a huge selection of new and…read moreused equipment from skis, bindings and poles to coats and goggles. The front of the store is mostly bike stuff and apparel. We really felt welcome here and they had plenty of help that was well informed and friendly. We got great deals on some used skis and poles. Will be back again for sure

Friendly and personable sales. So many different types of bikes and can even rent E-Bikes off their…read morewebsite. Huge Ski Warehouse that has such a big selection of everything ski and snowboard related. Service Center is highly professional and thorough. Great location in the middle of town.

Russell is a is an absolute wizard in cycle diagnosis and repair. I've been to many, many cycle…read moreshops and he is the very best I've experienced. Always thorough, instructive, "patient," and cordial ...all at very, very fair prices. Steve on the Sales side is extremely helpful and listens intently to supply the right solution.

First this shop is located in Clear Lake not Marble Rock as the listing indicates. What can I say…read morea great bicycle shop. Russell who does the repairs is the only mechanic I will let work on my bike. After I take it in for the annual tune up it's like riding a new bike. He always says if something's not working right bring it back but I never have to. Great friendly service and the quality is outstanding. On the sales side more of the same and great prices on all of the accessories you need.

I went into the store with a question about a broken piece on my bicycle and ended up buying a $20…read morepart cash. Easy negotiation and great team customer service. Thank you!

The workers were super kind! I came in with little knowledge, but I instantly felt comfortable, and…read morethey fixed my problem very quickly!

While the staff are nice enough, I Really cannot say that the service I received here was…read moresatisfactory. I had them refresh my tubeless setup, look at my dropper post, and replace my drivetrain. The latter was done well. However, 33.3% is a failing grade. Upon pickup Only 1 tire had a tubeless refresh because "I didn't want to do it through the tire" followed by a criticism of my bike's tubeless valves because they require a full refresh rather than the easy way of taking out the valve core and throwing new sealant in with the old sealant. Finally, the actuation switch on my dropper post was split. instead of getting me a picture of the serial #, to get a warranty started they took a pic of the damage (1.5 inches away from said serial number) then reinstalled it after charging me for new cables/housing that they knew would NOT fix the issue, knowing as well that to get it resolved I would have to redo the work I had just paid them to do for convenience sake. For $310 I would really expect better

I cannot recommend this place. Each time I have been there it has led to regret. The air of…read morearrogance there is a long standing issue. A number of other reviews cite the same. My last trip there was to address a bottom bracket issue that I was unable to resolve. I feel like they turned my issue over to a newbie tech who tightened my bottom bracket way beyond specs. I didn't find this out until I had to remove the bottom bracket myself. The issue was finally resolved with a new crank set, still overall, not particularly satisfied with the service or attitude when I go there.

I paid for the most expensive tune-up and basically jack **** was done to my bike except loads for…read moregrease added to my chain. I went in again to explain that no improvements seemed to be made. They worked on it again and again there wasn't a difference. I took my bike the Wayne's Bike and Ski up the street and it was 1000x better and a third of the price. My lesson, though you may own a Cannondale and Bennetts is an authorized Cannondale dealer, GO TO WAYNES!!! They know their stuff and will save to $$.

Really awesome bike shop right in the middle of Waterloo. Fair prices, all the bikes and…read moreaccessories you could want, and best of all, friendly faces! They also do repairs (including a free adjustment on my bike brakes). It's always a pleasure to shop here and support local business.

Poor service. We brought in two brand new bikes, both put together but not professionally. We…read moreasked that they just make sure they are ready for the road. We ungraded a seat on one bike, $30-something seat. Bill is $206.46, to make sure everything is tightened properly. Paid the bill. When the bikes are to be picked up two hours later one of the tires is all of a sudden blown. Inflated it the night before, today it is blown. It wasn't blown two hours ago, but I guess the warehouse is too big to have noticed that. Insulted us in the quality of bikes that we bought, said that they would have given us better service if we bought bikes from them. Right out of their mouths, not mine. My experience is bad customer service. They had a fish on the line with the bill for "set up" and figured they would take it one step further. I didn't ask for new greasing and chains or anything other than to make sure they were both ready for the road. All of the service they provided couldn't have taken more than an hour on bikes that were already put together, even if not perfectly. That's a pretty high dollar per hour charge, which I said fine. We have two bikes to ride. The tire blowing out is fishy at best. Quote a reasonable price instead of assuming a customer wants you to do a complete put together job when the bikes are already put together. Zero concern for the customer or empathy. You should have taken care of the tire, minimum. Thanks for the insults as well.

Customer service is not good, not even courteous enough to return your phone call even when…read morestopping by and leaving your contact info in person.

DR Power Sports is the place to go for all your adventures with fun toys land or water needs they…read morehave you covered. Excellent customer services and team of people to help you with all your needs. Highly recommend A+

Kristina Ehlers was awesome . Went in for a ultegra crank recall and Kristina was keeping me…read moreinformed every step of the way. Although my works order is zero due to Shimano recall comp, I will purchase a few things just as my way of saying thank you . Appreciate the professionalism and prompt service.

Fast Service. Good work. Fair prices. We have had good…read moreexperiences finding accessories here and upgraded mountain bike with hydraulic breaks.