Imboden was top notch. Honored my (confusing) reservation and got us paid and on our way quickly…read more Very organized. Bike helmets were quite comfortable and adjustable. Had no issues with e-bikes or lock they provided. Fun way to explore Lauterbrunnen Valley. We rode by cows, farm fridges, and waterfalls. Get there when they open (9a) as a line does form, even with a reservation.

Probably the worst customer service I've experienced in Europe…read more While the lady at the front was nice and helpful, the blonde guy who actually gives you the bike was extremely rude and disrespectful. If you want to bike in the city just expect a direct verbal insult. Better yet don't waste your time here. I came with friends but I would never bring family here. Seeing family get verbally assaulted is not my idea of a fun time.

We went To Grossen Sport to help My wife and I find some XC BC skis. After going back two times to…read moreget everything perfect, we are now the owners of two sets of awesome skis. The staff was extremely helpful in getting us the right size skis, bindings and boots and we can't recommend them enough for anything related to Nordic skiing.

Bruno and his team are AWESOME!!! This is the second year in a row that my husband and I have come…read moreto Adelboden to snowboard and we've used snowboard instructors from Bruno's snowboard school both years. Bruno is extremely knowledgeable about snowboarding and incredibly passionate. His shop is well-stocked with awesome boards and all the gear you need to hit the slopes or to sit by the fire. He also recently got step in bindings, which is super cool. He will even order boards for you, and you can "try before you buy" in case you don't like a board as much as you thought you would, and there's also the ability to rent equipment. He's easy-going and relaxed but he really knows his stuff, and he truly cares about his customers and his intstructors. Last year we worked with Nicole and Dimitri who did an awesome job. This year we had lessons with Andy, Gaitano, and Butz, and all of them were also fantastic. Just like Bruno, the instructors are passionate about snowboarding, very skilled and talented riders, and great teachers. They do a wonderful job explaining things and teaching to kids and adults of any level. Last year I broke my tailbone on my second day of a two week trip and they were able to help me ride safely with my injury. My husband progressed much faster than I did due to my injury, and they had no problem with adapting to our different skill levels this year when I essentially had to start at the beginning. The instructors practice safe riding and really tailor to your skill level, and whenever I was scared, they could easily talk me off the ledge. You can tell it's obvious they love what they do and they have a blast doing it. Their bright, neon green 'uniforms" make them easy to find on the mountain which is nice. Bruno and his team are seriously the best. Everyone's English is also really impressive; they also all speak German and many speak other languages as well. Whether you're an advanced snowboarder or you've never seen powder in your life, if you want to have an awesome time and work on your skills, Bruno and his team at Crazy Sports Ltd. are the best out there and we will definitely keep coming back!

We just visited the store and the staff was so nice. They speak good English and assisted us to get…read morethe right backpack. They have a lot of options comparing to other stores around. The price is pricy, but it matches the quality. Variety of selection.

I rented skis through the AlpinResorts website for a week of skiing in Grindelwald. My flight out…read moreof the US was cancelled and I left a day later. Not wanting to have my rental cancelled, I emailed their general email address and got a prompt reply confirming that my rental would still be good. Upon getting to Grindelwald, the shop is located on the main street. The rental portion of the shop is located downstairs. The selection of skis was excellent, with a good selection of all-mountain and racing skis. All of them looked brand new. This is a bit unusual, as I've definitely had some well-used skis in the past. The staff member who assisted me set the skis up perfectly. He felt bad that I had pre-paid for the rental via the website and mentioned that AlpinResorts can be difficult to work with around trying to get a partial refund. I mentioned that I had travel insurance and would pursue it through that avenue, but I appreciated his concern and commentary. He had some interesting tips for where to ski in the area and mentioned that the snow wasn't all that great to start the week. He said that if I didn't like my choice, a pair of Volkl's, I was more than welcome to bring them back and swap out for something else. At the end of the week, returning skis/poles were a breeze.

The 6 hour e-bike tour of the Valley of 72 Waterfalls is not to be missed! It was the first time…read moreI'd been on an e-bike. George made sure we were all comfortable with the controls before taking off. He stopped frequently to provide information on a variety of subjects. We were treated to a Swiss picnic lunch before continuing up the valley to a waterfall that's inside a mountain and then returning. I would definitely do again.

Yes, however I learned the hard way to go to their website. Booking through trip advisor I missed…read moreout on some critical details about the 6hr mile tour...like riding on many gravel covered ups and downs. Our guide Joost was terrific.

This shop has a lot of nice options and it also carries Swiss brand. The staff was super nice to…read moreassist us and answered our questions. Comparing to US value, it's a bit cheaper with free tax.

#227 Searching for something besides a souvenir or watch…read moreshop in Interlaken? Then look no further than the Patagonia store. Lots of the great Patagonia gear and really good selection-- they even sell wetsuits in this shop! In fact, I believe they're the only Patagonia store in Europe where you can purchase wetsuits. The prices aren't really discounted, but being Patagonia-- that's not entirely unexpected regardless of where you go. Great staff, very chill owner who's also an avid surfing himself, and a prime location right in the middle of downtown Interlaken. Patagonia's just taking off in Europe (and playing a bit of catch-up to TNF), but happy to support the company and its mission!

Interlaken is well known for all of the activities for thrill-seekers. You can go whitewater…read morerafting, paragliding, and canyon swinging...all with the same company! For this trip, we decided to go canyon swinging in the Glacier Canyon with Outdoor Interlaken. Must be purchased ahead of time! Cancellation policy is pretty flexible with a full refund if cancelled 48 hours before your start time. It's kind of pricey but how often will you get an opportunity to jump and swing through a canyon? There's also an add-on for the GoPro footages but you can decide after swinging through the canyon, which is what we did. You can choose to be picked up in Interlaken or meet at least 5-10 minutes before your start time at Glacier Canyon. For safety reasons, you aren't allowed to bring anything with you unless you're able to zip it up in your pants. If you have prescription glasses, you can bring them and they provide a little baggy to put it in while you swing. Everything is stored in plastic bins which you can pick up outside of the canyon when you're done. The experience starts with a short van ride up to the top of the canyon. Our guide was really friendly and knew what he was doing in terms of safety so it made us feel safer and calmer. The swing itself was like nothing I've done before! It's very nerve wracking when you're at the top and I think the anticipation just makes it a lot worse. The drop itself is only a couple of seconds but feels so much longer. Some of my friends think they blacked out for a second because they don't even remember looking at the canyon while swinging! I would allocate about 2 hours for the experience, especially if you're doing this with a large group. You don't need to wait for the strangers in your group to finish swinging. And afterwards, the canyon is free for you to enjoy! We were able to run out to grab our stuff, grab the complementary drink that was part of the swinging ticket, and go back into the canyon.

I never imagined I'd ever jump into a canyon, but when my friend sent us a link to the Glacier…read moreCanyon Swing with Outdoor Interlaken, it seemed like a one time opportunity so I thought why not? Immediate regret after agreeing to this because I was nervous from the moment it was booked, all the way up until the experience was actually over. On the day of our reservation, we were unfortunately a few minutes late due to issues with delayed/cancelled buses, but luckily they waited up for us. The whole process was smooth with getting us checked in and up to the jump point. When you watch the video or look at other people jump from down below, the free fall distance looks so short. But it feels SO long when you're the one jumping! I've gone skydiving multiple times before but never found that scary. This, on the other hand, was so nerve wracking, and I'm not even scared of heights at all. I think the free fall was so scary for me that I squeezed my eyes shut, since I don't remember seeing anything during the free fall. I'd imagine seeing the floor get closer and closer to me would be terrifying. Once the free fall portion is over, you then do a few wide swings back and forth across the canyon before they throw a rope out to you to pull yourself in. This part wasn't scary at all for me and was pretty relaxing as I got to take in the view. Once you're all done, you're free to go see the rest of the canyon area. Once we exited, we were given the option to purchase a video of our experience which got emailed to us a few days later. We also received a complimentary drink ticket that we were able to use next door. Overall, super scary but definitely a fun experience that I'd recommend for any thrill seekers. Outdoor Interlaken also offers a variety of other activities, so check them out for all your outdoorsy needs!

These people are my trip savers!!! They were very kind and helpful. And THEN went above and…read morebeyond, when I had already left and went back to Bern Old Town and left my passport at their shop. They met me at a train stop on my way to Milan, and gave it back to me. I hugged her and told her she was my favorite person in the whole world!!! Great place to rent and buy from!!!