Worst experience ever. For the convenience of staying local you will pay way too much, wait way too…read morelong, and receive the worst customer service in the southeast. The place is dirty, orders strewn about all over the place and the guys working there are just sitting around eating and BS'ing. Meanwhile, your order will be sent out to some 80 year old man who will take 6 months to sew your stuff. Not kidding. And don't ever call too much asking where your stuff is, they will just get annoyed and hang up on you. Ignore the generalized/no specifics positive review, it's probably someone related to the workers.

Terrible customer service. Salesman got highly defensive because I could not understand why the…read moreshoulder pads I ordered in early January Had not come in. He was downright angry and I believe if I had been in his store he would have tried to hit me. He was out of control and should not be working with the public.

Poor Customer Service - Will Not even Answer The Phone…read more I wanted to make a purchase from the Gadsden Alabama Academy Store yesterday. I wanted to see the item I was purchasing prior to the purchase and not just the pictures and description online. Before driving the 1/2 hour to the store, I called the Gadsden Store (256-439-6260) six times to see if the item I wanted was in stock. Despite all my efforts, I could only reach the automated answer line and was stuck holding on it. I was never able to contact a live associate at the Gadsden Store. Thinking the store may be closed, I called the Academy Customer Service Number (888-922-2336) two times. I was again stuck with an automated answer line and left holding. I then called the Trussville Alabama Store (205-661-5500). Wow, a real human answered the phone. I was informed that the Gadsden Store was open. I asked to leave my contact information and for the District Manager to return my call. I was put on hold and another associate came on the line. They stated they had attempted to call both the Gadsden Store and the District Manager and were unable to contact them. This entire episode is a terrible reflection on Academy Sports + Outdoors and their customer service. If I am not valued as a customer, I will be taking my business elsewhere.

tried to make a return the supervisoir was very rude and policy says no recite then as long as you…read morehave a vaild id they will give you a gift card i got nothing just treated badly

I have mixed emotions about this location. What's a little different, at least for me, is that this…read morelocation is inside of the mall in Gadsden. When you enter it has a similar look and feel to other locations I've been in. Men's clothing to the right and women's to the left. Kids in the far back of the store. What I did like, they have some stuff that you don't see at the big box stores or the other sporting good stores. The negative was that the one shirt, I actually really liked, was out of stock and the only remaining item was still on the mannequin advertising the product. Prices were on par with other locations, but they also had some sales going on that five a pretty good overall discount. The staff greeted us when we walked in and asked if there was anything they could help us with, nice touch. I guess the main thing is this place doesn't have a 'wow' factor. Not a bad location, three stars is classified as 'A-OK' and this place is just that. If I'm in the area I wouldn't hesitate to come in and check out what they had hanging on the racks.