CCRM is the top fertility service provider - high quality staff and organized operations. We…read moreswitched to CCRM following a very negative experience at Kindbody.

I visited CCRM Fertility Clinic on Friday, March 21, 2025, and was completely appalled by the level…read moreof unprofessionalism I encountered. I arrived on time for my appointment, only to be left waiting to be let in by a nurse whom I later learned was named Jackie, who was visibly preoccupied--holding a Dunkin' Donuts coffee and texting on her phone. When she finally acknowledged me, her demeanor was rude and dismissive. She unapologetically mentioned that her train was late, as if that excused the delay in my care. When I asked how long it would be before I could see the doctor, since I also had professional obligations, she responded with sarcasm and muttered an incredibly offensive comment under her breath: "These dikes are going to just have to wait," followed by a chuckle. As someone who chose CCRM because of its reputation as an LGBTQ+ inclusive clinic, I was shocked and deeply hurt. No patient should ever be made to feel unwelcome or disrespected--especially in a space that promises compassionate and inclusive care. I will not be returning, and I strongly urge CCRM to reevaluate how their staff interact with patients, particularly those from marginalized communities.

"Patients don't care how much you know until they know how much you care" -…read more I highly recommend Dr. Weidenbaum. Not only is she an extremely knowledgeable provider with an extensive education from world class institutions, she REALLY shows you that she cares. My appointments with her represent the most human, genuine interaction I have had with a clinician in a long time. She is warm, takes her time to ask you questions and LISTENS To your responses, provides clear, everyday language to explain your conditions to you and the recommended course of care. She does not make unilateral medical decisions on your behalf, but rather engages in patient-centered care where she presents you, the patient with the options, each options associated risks and benefits, acknowledges your own individual preferences, and then asks YOU the patient which treatment option sounds best to you. If we had more doctors like Dr. Weidenbaum, our healthcare system would be a much better, more efficient and less stressful experience for us all. I hope NYU Langone has her training the next generation of providers. Dr. Weidenbaum provides flexibility of appointments- offering virtual visits for consultations and follow up visits to discuss results- and in person appointments when exams and testing are needed. I will also say, this was a "top-down" experience. Dr. Weidenbaum's CNA was very pleasant and professional - and also clearly very well trained. I am not the best patient when it comes to blood draws- not the best veins and vasovagal syndrome that results in fainting (and sometimes vomiting!) when I have my blood drawn. Many phlebotomists struggle with my labs. Dr. Weidenbaum's CNA was incredible. She got a vein and my blood collected in 10 seconds! No slapping my arm, no repositioning the tourniquet and consequently- no fainting! I wish I could go to her for the labs ordered by my other providers! Dr. Weidenbaum's administrative staff- Crystal and Jennifer are equally great. They are incredibly responsive, clear in their communication and easy to work with. I really wish the providers I see regularly at NYU Langone Health were more like Dr. Weidenbaum's team. The only reason I took off 1 star for office and staff- and I don't believe this is Dr. Weidenbaum's staff directly - is that I have unfortunately experienced a great headache of a billing issue subsequent to my visits with Dr. Weidenbaum. This is an issue with NYU Langone Health's Physician Billing Department, which I am confident Dr. Weidenbaum has no authority over. I have had similar issues when I visit other providers at NYU Langone Health. My insurance carrier has sent me EOBs (explanation of benefits) showing full payment for my visits, and. NYU Physician billing is sending me overdue notices saying my bills have not been paid. This is really not a reflection of Dr. Weidenbaum nor her team, but rather of NYU Physician billing department, which is not based in New York. Unfortunately, I do know from experience with NYU that there is always the potential for a billing issue when I go to an NYU provider. Hopefully they can resolve their issues as I would not want others to be deterred from seeing such a wonderful provider as a result of the hospital system's administrative issues.

I understand why most clinics have low ratings. Though NYU Fertility isn't 5 stars either and…read moreslightly unorganized, I've had an amazing experience with them. I finally feel like a person rather than a number. They really care about answering all of my questions and have been a great help through my experience with them so far. I had another fertility consultant elsewhere and I just felt like I was jumping through hoops with no results. At NYU they have been very straight forward and I finally feel less hopeless. I'm so happy I decided to go through with IVF here. Wish me luck .

We had literally the best experience with Dr Elassar and her entire staff. She was very confident…read moreand scientific which was such a positive for us. She literally guided us through getting pregnant and the first stage of our pregnancy, and didn't take any chances - the second a number from the lab tests came off a bit off she was all over it. If an outcome was bad she was never mopy, and had a positive encouraging attitude. She also didn't push any unnecessary invasive treatments and made us feel that we're in control of the entire process. We were actually sad to stop seeing her after we switched to our OB (which she recommended and was amazing). We really feed that we owe her so much!

I found Dr Elassar to be very brusque and hurried in our initial consult. She told me upfront not…read moreto email her directly and address questions only to staff. She also was rather rude when I asked a simple question about fibroids, as I was not familiar with how they form. I am honestly confused by all the rave reviews about her bedside manner because the first impression she gave was horrible. Please note I'm not looking for someone to hold my hand and coddle me but there was a distinct impression I got that she wasn't actually interested in any of my concerns or questions. The office was also disorganized and could not follow a simple email thread about a possible plan for next steps After two visits that was enough for us and we did not pursue anything further. For an expensive NYC "boutique" office, I think it should have been a better experience

I am an aspiring Single Mom by Choice so I knew I needed to work with a fertility clinic to have a…read morebaby. I wanted to work with a Known Donor so finding a clinic that would be very sensitive and honor my wishes was critical. I looked at a few different clinics but out of all of the clinics I toured, CUFC was the place I felt most comfortable. My doctor, Lauren Bishop, from our first interaction displayed tremendous empathy, consideration, sensitivity, and pragmatism. I knew that I would be able to have a child with the help of doctors and specialists at CUFC. My road to getting enough embryos for a transfer was long and unforgiving. When I suffered set-backs, Dr. Bishop and the care team provided me with the space to grieve while always being ready to reengage. When I decided to do an FET, I went in with very low expectations- the story I told myself was that my egg were "poor quality" and thus I shouldn't hope for one of my embryos to implant in my uterus. Dr. Bishop had faith and encouraged me to lean into the possibility. When I got my beta results, I was delighted; I had already had symptoms of pregnancy so receiving that verification that I was indeed pregnant, really was a sweet treat. I have now graduated from CUFC with my little embryo. We will be transitioning to our OB/midwife now. I will miss the team at CUFC- the effecient check-in's; being in-and-out of morning monitoring in 15 minutes flat; the ability to email my doctor/nurse/care coordinator; the constant flow of useful information about my labs and meds. While I love my midwife/OB's practice, I will deeply miss the care of CUFC.

This team is awesome. Whenever you need help or instructions. At the time you called in. 5-10…read moreminutes later, there are always have a Nurse or staff call you back to support this painful and anxiety journey. They provide the best quality of care for their patients. I was trying another famous fertility center in NYU, the billing department never tells you the exact amount beforehand. However, Columbia Fertility Center provides adequate billing information at the time you decide to start IVF journey. Excellent service, friendly doctor and staffs!

All they care is about money and not service. terrible place to be. it takes forever to resolve…read moreany finaincial situation or issues. Plus is 1000 for initial consultation way overcharge. The staff giggles and not professional at all.

Top notch medical team and care has been amazing. Definitely not their fault that fertility…read moretreatments make my wife a little batty but they are there every step of the way.

How does someone start a review for a group of people who fulfilled a dream? My husband and I…read morestruggled to conceive our second child before coming to RMA. We were referred to Dr. Daniel Stein by a friend and we could not have been happier with our experience. Dr. Stein and his team showed a great deal of compassion and warmth. It's easy to think that in the field of infertility compassion and warmth should be a given. When you think, however, that this is RMA's everyday it could be easy to lose sight of each family's struggle. Dr. Stein does not lose sight of that struggle, nor does his team. We felt truly cared for even though we were one of hundreds (?) thousands (?) that RMA was treating at the time. In working with Dr. Stein, he explained everything clearly and handled our questions respectfully. Whenever a choice was to be made, Dr. Stein outlined the options and guided us as to which path he thought was best for our case. I can't say enough about how appreciative I am for Dr. Stein's work with us. The rest of the team was wonderful as well. The nurses, physician assistants and counselors were friendly and good-humored, which when you're going through this experience is not something to take for granted. If I could have met the embryologist/s who handled our case, I'd likely give them the biggest hug as I am eternally grateful for the care they gave our baby when she was just a cluster of cells; a cluster of cells that belonged to a nameless, faceless couple and was nonetheless cared for diligently. I think my only hint of disappointment has been with the financial office. While everything else in our journey felt seamless, dealing with the finances felt clunky. I hope that whomever reads this review is inclined to use RMA and benefits from their services.

Stay away. The fertility/infertility process is already stressful, expensive, and vulnerable. This…read moreplace is a mess - administratively from top to bottom. They will prescribe wrong dosage of drugs and blame you for it. They will tell you insurance doesn't cover it, make you work with one of their third party payment providers - and then once you've paid tens of thousands of dollars, they'll bill your insurance...and your insurance actually does pay them, leading to double recovery. It's heartbreaking working with them.

I froze my eggs in August of 2016 and was very happy with my experience. I was 33 at the time and…read morewhen I was 30 years old, was diagnosed with polycystic ovary syndrome (PCOS) and had a lot of hormonal complications with that. The narrative around PCOS for a single woman in her mid-30s was that infertility was highly possible and interventions to conceive were likely. I was single, and pretty ambivalent about having children, and found that I was pretty stressed about the prospect of having to worry about this as I potentially started a new relationship (after all, I didn't intend to be single my entire life!). So I decided to take all my savings and freeze my eggs with Extend Fertility. I am from Austin, TX and did some shopping around in my local area, but didn't find any facility as well-oiled and competent as Extend Fertility (and the price was better than what I was finding around here). So I flew up to NYC for two weeks and did my cycle. I was able to retrieve 30 eggs, 20 of which were viable/mature enough to freeze and the retrieval process was pretty painless (I couldn't laugh or cough without a little pain for the next couple of days) and flew back to Austin, TX with no issues a couple days after the procedure. The medications were expensive of course, so I'm not going to lie, be prepared for that. But overall, I was really happy with my results (turns out having PCOS made me produce a lot of eggs!) In January of 2018, I was diagnosed with some adenomyosis and possibly some endometriosis and I was like "Well at least I have my eggs frozen". Conceiving natural was seeming pretty much 100% out of reach and whatever you do- don't go on the internet when stuff like that gets told to you. According to the internet, I was basically barren and destined to live my life childless and in pain... Because of the procedure, I went off birth control, and wouldn't you know it, it only took one time of not being too careful and I conceived naturally. Fast forward to today, and I am now 6 months pregnant (unintentionally) with my first child and all my eggs sit cozily on ice in a cryobank in Boston. I think freezing my eggs allowed me to relax and not worry so much of my impending infertility. It also allows me to have 33-year-old eggs if I ever have the desire to put myself through another pregnancy (as of right now, no thanks). And I went through the extra steps to go through the screening so if my two best friends need eggs, they are there for them too. I'm happy I froze my eggs and it was well worth the investment, even though I happened to conceive naturally (they say this is NOT uncommon). Extend Fertility is fantastic and I highly recommend. A few articles/videos were done about my experience... EF didn't pay me or anything to do them- I just really believe in what they are doing. Feel free to check them out! http://fortune.com/2016/08/10/egg-freezing-extend-fertility/ https://www.theguardian.com/business/2016/aug/20/egg-freezing-less-expensive-extend-fertility-clinic?CMP=oth_b-aplnews_d-1 https://www.nbcnewyork.com/news/local/New-York-City-First-Egg-Freezing-Office-Extend-Fertility-389931642.html

I would not recommend Dr. Klein or this facility. We paid over $400 for a consultation and were…read moreleft waiting over an hour past our scheduled time. When we were finally seen, Dr. Klein was unapologetic, even though it was obvious we were upset. He came across as distracted, avoided eye contact, and was not personable. After the appointment, I sent my medical records along with a follow-up email and never received a response. When I called the office, I was told to forward everything again because "Dr. Klein is not good with email." For the price and importance of fertility treatment, this level of care and professionalism is unacceptable. Dr. Klein is not listed on any reputable "best doctors" lists, and based on my experience, it's easy to see why. I would strongly suggest seeking care elsewhere.

I should have written this review a long time ago!…read more I saw Katie and Dr. Zheng for over a year - to prepare for IVF, and then all through pregnancy. They are amazing and I recommend them to anyone I hear is looking for a fertility acupuncturist. Leading up to IVF I went twice weekly for acupuncture and herbs, and they provided so much more than that also - nutrition and general health advice (following this advice was very helpful for me), treatment via acupuncture and other holistic methods for any number of non-fertility related issues (sprained ankles, teeth grinding, etc), a peaceful office, and a true interest in the particulars of my situation so that they could give the best treatment possible. Mae who does cupping and the office staff are also all wonderful. Katie and Dr. Zheng are both very scientifically minded and highly trained, and interested in staying up to date on research, learning from their patients, and integrating lots of information about your health to come up with very personalized and effective plans and advice. I felt like my body was very balanced and my general health was improved by the time I started IVF and that was all thanks to them. Going there was also very relaxing - kind of like scheduled mediation. They also recommended herbs for my husband to take for a few months.

Where do I begin...?!?!!? Katie and Dr. Zheng are the best of the best. The staff is friendly,…read morehelpful and their goal is to make you comfortable. I'm totally giving them credit for my pregnancy. I'm a huge fan!!! After coming here for 3 months I became pregnant. My fertility Dr. wouldn't give acupuncture the credit, but I knew it made all the difference. My insurance didn't cover this but I wanted to give one last natural try before I did the fertility drug route, it was tough but I paid out of pocket. I know a lot of women do fertility drugs and acupuncture as well. I went once a week for three months, Katie and Dr. Zheng advised me to drink the Chinese herb tea that their office made, that was an additional fee, but worth it! I'm now 28 weeks and I still see Katie and Dr. Zheng weekly as I have a shortened cervix, so we are strengthening that. I'm still drinking the teas. My OBGYN freaked out that I was going to acupuncture and drinking the teas as they warned on acupuncture "inducing labor" if the acupuncturist didn't know what he or she was doing... Well thats simply NOT the case with Dr. Zheng and crew. They know exactly what they are doing, they are careful, gentle and experienced. I totally trust them! I hear plenty of women having success stories with acupuncture and pregnancy, so this is REAL people!!! Dr. Zheng and crew, in my opinion, have the best approach and years of experience. I leave acupuncture feeling calm and in this incredible zen state. I can feel the warm energy all over my body, its truly amazing. Now this doesn't happen right away, it took a month and a half or so before my body begin to accept the acupuncture, again totally my personal feeling, so I would recommend sticking with it a bit before deciding if its for you. You want to get balanced and get that body ready for a life see these amazing ladies!!!!! Thank you Dr. Zheng and associates!!!!!

Dr. Stein is our IVF doctor and his team are amazing. We had to do rounds of IVF, but the 2nd time…read moreit failed, I was ready to give up! I'm glad Dr. Stein explained to me my situation and helped me understand the process. He is an amazing doctor and always makes time to answer my questions. He also have an excellent recommendations for other doctors/specialist. One time, I told him that the doctor was fully booked and cannot see me, he made a personal phone call to squeeze me in their busy schedules. The billing team at RMA (Cynthia & Iskandar) are great also and helped me with any billing inquiries. The phlebotomists who drew my blood for monitoring are excellent as well. I'm scared of the sight of blood and I get nervous but Yasmin & Jennifer are so kind! It was bittersweet when I graduated from RMA (I am 15 weeks pregnant now). I miss going there! To those who are thinking of going here, please do not hesitate! Have an open mind that IVF is not 100% guarantee....but they will do their best to reach your goal. Dr. Stein, THANK YOU from the bottom of my heart. Thank you for not giving up on me. Wishing you and RMA all the best!!

Avoid at all costs. This place churns patients through with no critical thinking or specific…read morepatient attention. If you have PCOS, endometriosis, etc., they will not try to get to the root issue and help you, they just want to push you to IVF. Outside of the questionable medical attention, my biggest gripe is with the admin. Nurses take forever to respond, procedures are not explained to you in advance, you do not have a direct line to finance, etc. I had to follow up nine times, including the day of a procedure for them to submit a pre-authorization. To make things worse, after I told them I was no longer seeing them, several weeks later RMA submitted a rogue pre-authorization to my insurance which caused a massive issue. I would seriously avoid this place at all costs. Reproductive health is stressful enough as it is. You don't need the extra layers of stress that RMA creates.