Short visit in the town and decided to book a medi session. The environment is really good and the…read moreinterior deco is beautiful. Front desk lady is so sweet, however The nail technician seems nervous. Overall a good experience. However, Probably will not go back for the next time.

I'm gutted. I hate to post this on social media but the disrespect that I have received from…read moreTranquility Spa is insane! I went in Thursday for a coppery vibe with a shadow root and this was the outcome. #1 I mentioned hair health is most important. They also had to cut off inches of my hair and send me home with hair masks because my hair was in such a compromised state. I sent them this message over the weekend and despite them reading it and posting their usual on social media, I gave them the benefit of the doubt for a response as it was the long weekend after all. Tuesday morning I called them around 10, the manager was to get back to me shortly, I waited another 4 hours and called back again, she was unprofessional and rude and just brushed me off and wanted me to wait until the next day. I wasn't happy with that. Originally I was just wanting a senior stylist to fix my hair and provide a refund. However, all my faith was lost. I said I just wanted my money back so I can go elsewhere. I indeed got a call back and was told to come pick up my refund. I went in, was not greeted, she said not one word to me, handed the envelope and went on with her day, did not even apologize or want to take two minutes to look at my hair! Horrible customer service and lack of care. They were my go to for all services, I cannot believe the lack of care and compassion!

I went here for a mani,pedi... normal right? No I waited over 45 minutes because a "vip" person…read morecame in and was more important than me.. when I finally got in the chair the first words the girl gave me were " what happen to your nails?" At that point I should've walked out... NEVER GO HERE

I made an appointment and was asked to wait over 40 minutes after the appointment time because they…read morehad double booked that time. Because of this I had to book the next day, and considering that I live out of town that was not convenient. The quality of the nails are alright but I felt like the service was very rushed and the attention to detail was poor (uneven nails), they did not cut the cuticle and left plenty to residue on my skin. These also cost around 80$ which is very expensive for this kind of work. A bit disappointed to be honest.