I would like to commend Jerry and Caleb for ensuring a customer-focused experience. First, I have…read morebeen a customer since 2023. Jerry and Caleb were accessible and helpful. Jerry has made sure that the area has been cleaned and he has also repaired the entry doors that were in disrepair. Yesterday, Caleb provided assistance in changing my lock for my unit and also asked for my feedback on my experience.

Jerry always does everything he can to provide us with great customer service. He has went above…read moreand beyond to keep us as customers

The people here are so friendly and nice! And help you and way they can they helped me after my…read morehusband past away kept my stuff safe and sound while I got back on my feet with my kids they honest and just all around great people! The quality of there storage rooms are great to!

First, this place is infested with mice. Our mattress and recliner were covered with droppings. Be…read moreprepared to throw away or disinfect anything you store here. Second, I paid June's rent at the end of May, even though we were moving. When I dropped off the check, I asked if they pro-rated the rent if you only needed a couple weeks of your last month. The woman at the front said they would work something out if it was just a few days, but not for a couple weeks. I made arrangements to have my stuff out on June 3rd. My deposit was sent on the 6th, but they refused to refund me any part of my rent- even though they said they would. They lied to me. Basically, I paid $64 for 3 days of storage and my stuff was covered in rodent feces. I strongly, strongly recommend you look elsewhere.

Fantastic service, very clean units and friendly. Best prices and service In area…read more Keypad entrance 24 hours a day with cameras for protection. I highly recommend ! Thank you Brian T Unit 110

We stored our RV's for 15 years with Clearcreek never an issue with anything!…read more Greg and the staff were always there to help us. We were sorry to leave, but our RV is now in Florida. A nice winter resort for us!

I have had my mothers t hings there since she moved out to the West Coast. Although I have never…read moreactually seen the units, (nor been to Ohio), the women that help me are always so professional and courteous and are completely understanding when my payment gets there a day late since I am in California.

I've had an account for 6 years with this place, not only have they never not been able to charge…read moremy card for payment, but I've never needed to contact them for anything. Upon trying to move out of my storage, and close my account, I had lost my key, and needed my lock drilled off, there is a charge of $10, which was fine with me. When I went there the day I was ready to move out, after waiting about 15 or 20 minutes, I was told that they couldn't cut the lock off because there was no electricity going to that building. I was kind of perturbed, because it was the only day I'd be able to get it done before my next billing cycle. So I'm told to let them contact the owner, and all of that, so that they can get a repair man and all of that. Cool, after about 2 days, I get a call saying that the lock was cut off, and that they had put one of their locks on the unit. I was ok with that, but by then there had been a huge snow storm, so of course, there was no way I could do what I had to do. So after a bout a week, I go back, to try and move my things out. When I get there, I go into the office so that they can remove the lock from my unit. Do you know that the lady had the nerve to still charge me the $10 lock removal fee, and in addition to that, inform me, that since it was the day after my billing date, that I would be charged for that month!!! I was floored that because the day I was trying to be out, they were not able to accommodate me. In addition to that, when I pulled around to my unit, the snow had not been plowed, and the walkway up to the unit was so packed in that I couldn't get the door open. The man informed me that his son took the shovel, so he'd try to find one, but of course he never did. After all of that, I still wasn't able to move out of storage that day either. This couple that are running this place have no business acumen whatsoever. And one of their mother owns the place, which I suppose is why they're running it. EITHER WAY, PAY A LITTLE MORE, AND FIND ANOTHER FACILITY!!!