What you are told by SSA "Just walk in and tell them you have an Express Interview they have to…read morelet you in" and this office or should I say Office Manager feels differently. Security met my 82 year old mother and I to tell us the lobby is to full and we would need to return well we waited five hours and it took less than five minutes to resolve ! Gas at $3.00 a gal. The people that you are turning away because their income is limited and I saw numerous elderly and disabled be turned away. My suggestion to the SSA Manager over the Springfield, Mo. Unit at 1570 W. Battlefield Str., I would encourage you to place your desk in that front glass entry where I and my mother STOOD for over 2 hours, you need to hear what YOUR customers have to say and take a fist full of $20's and you pay for fuel costs when you wanna turn someone away because YOU want them to return another day. Very Simple Solutions here, first YOU communicate to your manager that "hey folks at the 800 number tell people just walk in, well we have a problem" second, I have been referring to YOU as the Manager ! simple "When in charge, Take charge!" you can open another service window, (Your employees will work harder, they don't want you on the front lines cause you might catch them doing something wrong.) Yes Staffing has been reduced but you are the Manager so act like it - Make a Difference !

They signed me up for Medicare Plan B after I filled out the forms and declined it. Now after 2…read moredays +, they will not answer the phone, and they cut me off. I have to appeal, but I can't get ahold of anyone and I'm going to get charged for something I declined in the first place. I really don't believe anyone cares about our comments.

When my husband tried to call during business hours no one answered Then my husband went to the…read morebuilding to ask a question No one helped him then they finally did there were about 6 or 7 people behind the counter and didn't even bother to help right away with his question. They acted like they were super busy my husband was the only customer . I just tried to call all I got was prompts that took up time and no one wanted to answer the phone . if I could rate woth zero stars I would but 1 star will have to do .

My name is Nicole Kerp. I came to social security on march 3rd 2026 at 2:33pm. I was helped by a…read morevery nice man. His name was David. If i could leave him a higher rating i would he gave me eye contact and listened very well. Thank you for hiring such a wonderful man. He helped me with everything and was very respectful. I wish everyone could be like him. Keep up the great work.

this is not open. the only ss office in springfield is on battlefield…read more i ubered a guy here only to find out it has been closed for sometime. i drove the guy to the correct one to help him out. this needs to be updated.

We've donated several large furniture pieces and it's great that they will pick them up. However,…read morewe recently donated an antique wooden dresser which was in perfect shape when it left our house. We happened to visit the store later, and the dresser was for sale with multiple deep scratches on the top. They must have put it in the truck and piled other stuff on top of it. I hated to see an 80-year-old dresser in excellent shape ruined like that. Maybe think twice before donating antiques.

A huge variety of STUFF. Found the volunteers very helpful, especially in the outside section where…read morethe tile, wood etc are kept. If you want something specific, you may need to return multiple times to find it. IF you find it but it immediately or it'll be gone. Prices could be lower.

The staff is friendly and moves as quickly as they possibly can... but the charge for using my…read moredebit card really annoys me. Seriously? It's 2017 and you aren't exactly a small mom and pop store. Also for the love of all that is good please take down some of the passive aggressive printed signs

Avoid this office if possible. Poorly run inefficient conflicting information given on arrivalread more

Today I went to a birthday party for my nephew that was held in the Community Room at Fire Station…read more#6 in Springfield. The room was modest but was equipped with tables, chairs, a sink, a fridge, a microwave, a TV and a few other amenities. My sister in law organized the party and did a good job. Everyone had a good time. We were in the actual fire house, but we were not disturbed by anyone. I would recommend renting the room for birthdays and small parties. The room was reasonably sized, and probably can hold approx 50 seated people comfortably . While each of the four stations are different and contain different amenities, reserving any of them is a simple procedure. Simply go to the above mentioned website and click on the link for community room rental procedures. Expect a $25.00 non-refundable deposit. I do not know what the rental fees are, but you can find out by calling when you place the reservation. There are a few rules that you'll need to abide by, such as no smoking or drinking on the premises and being respectful of the firefighters and the property. All rules are lined out in the rental agreement. Enjoy!

I was so worried to come in here, because I was transferring four vehicle titles after my father…read moredied, during a very short window of time I was in town. Some of the titles didn't have the TOD language I wanted and I was worried it would be a big, big mess, that I didn't have the right documents, etc. Plus, I find Missouri's practice of farming this important and detailed work out to private companies to be bizarre. But, my goodness, did I have a great experience. I waited only a couple of minutes and Kaila, who assisted me, was wonderful. She knew her stuff and was efficient, friendly, supportive. What could have been an expensive and months' long ordeal was resolved in about 15 minutes. I definitely am telling friends in town to go here whenever they have a need.

Make sure you get here early; they fill up quick. They do however have lots of people working, so…read moreit moves pretty quickly. I don't understand why they got a bad review; they are a pretty new location, and while the employees are friendly, they aren't overly friendly because their job is to get as many people in and out as fast as possible. So if you are an old person going in there to chat they definitely might seem cold. They will accept pictures of both insurance and property taxes making it less things you have to carry in. For new tags you will need proof of insurance, paid property tax receipt, and if your car is older than 10 years or from out of state you will need an inspection. The best thing about this center is the actually answer the phone if you have a quick question!!!