The staff is very friendly and they are very knowledgeable about the care they provide which is…read moreexcellent.

They refused to see my sick sick dog. We were 30 minutes late to be fair, but we called them and…read moretold them so. They said to come in. When we got there we were refused service. Offered another appointment a week later. I told them my dog would be better or dead by then. I am a physician. I understand a patient can run late. But to refuse service to a sick animal is just not fair

DISCLAIMER: The below information is in no way to be taken or thought of as derogatory or to infer…read morethat Alachua Countryside Animal Hospital is negligent in anyway. They are a great place to take your pets for Vet care. I have and will continue to recommend them now and in the future. The below information is provided in hopes that this will never happen to anyone else. Downed Computers Forgotten Basics Alachua Countryside Animal Hospital On October 8, 2024, I had to put down my beloved Bassett Hound of 13 and 1/2 years Pokie, who I raised from the day he was taken from his mother. He was more than a pet to me he was like my own child. He had all his vet care done at Alachua Countryside Animal Hospital since his birth. He was seen in August by Dr. Pringle, for his rear hip issues, and moderate kidney failure issues. We received some medicine and discussed that his end of days were getting closer. I realized that being 70 plus years old myself. I just didn't think it would be so soon for Pokie. Unfortunately, on that morning (October 8, 2024) the computers at the Alachua Countryside Animal Hospital were down. I arrived with Pokie around 8:45 a.m. and was told I had to come back at 10:00 a.m... I did as instructed and the computers were still down. I met with a dark haired male Tech who took information from me but wasn't writing anything down. I explained to him that I didn't want Pokie suffering anymore and that I wanted him cremated and a paw print. He gave me a pre-printed form authorizing them to put Pokie down. He then took the form to Dr. Strickland who came in a spoke to me briefly and explained the procedure. I again re iterated that I did want a paw print and they took Pokie to the back to put an IV in him for the procedure. They brought him back to me and I sat on the floor with his head in my lap for a few minutes before we proceeded. I then told Dr. Strickland we were ready. She administered the sedative and after a couple of minutes she gave the final medicine. The only thought in my mind at this point was that the last thing that my Pokie was going to leave me was a paw Print. It broke my heart and I was visibly emotional throughout the process. Dr. Strickland, in comforting me said that Pokie had a good life and that his name Pokie, was an appropriate name for him. As I got up from the floor and the Tech was picking Pokie up he asked if I wanted a paw print and I immediately said that I did. Again no one was writing anything down. The tech left the room with Pokie, Dr. Strickland expressed her sympathy for my loss and I proceeded to the front desk to take care of payment. I told the heavy set lady behind the desk that I wanted community cremation and a paw print. She instructed me that the computers were still down and that they would let me know when the payment could be taken care of. As I left they said they were sorry for my loss. I thank them as I was going out the door. That afternoon around 3:40 p.m. Karen called from Countryside Animal Hospital to let me know the computers were working and that she could take the payment information over the phone. I gave her the information that she needed and asked if they would call me when the paw print was ready and she assured me that they would. On October 26, 2023, they put another dog I had Rascal, who was a mixed dog and was 15 1/2 years old and everything went great with the paw print and all. Of course, the Computers were up and running on October 26, 2023. On October 24, 2024, at approximately 11:45 a.m.; I called Alachua Countryside Animal Hospital to see if the paw print was in. Karen answered the phone and I was glad as she has always been very helpful to me and my dogs. She looked and said she didn't see anything and then said let me another place. She came back and said she didn't find anything and then asked if I ordered one. When I told her that I told the Tech, Dr. Strickland, and the other lady at the desk when I was leaving that day she said let me look in the computer. After about a minute she informed me that there was nothing in the computer and no one made any note or wrote anything down. I said oh no, she apologized a couple of times before we ended the conversation. I was hit with a gut wrenching feeling that on my Pokies last day I failed him. A feeling I will have to live with the rest of my time. His paw print was important to me; it would have been his last act of love for me. I would give anything to change what happened, but what is already done cannot be undone. What I can rationalize from it all is that on that day the computers were down, old school note taking or writing things down was not done or pretty much forgotten because of the reliance on technology. Old school note taking is probably not taught anymore but should be. Technology will fail at times and computers are the perfect example of that.

Emergency visit with my babe Lilly After the triage at arrivel had us being waiting for over hr not…read moresure for being a weekend visit. They got us in a nice cool room. A very sweet Dr. Came access her conditions ask very questions for right diagnostic. Confess that I even forgot we were there for hrs. After agreeing with the needed tests they took her I asked them to administer very low doses of medicine as possible noted then not too long after she came medicated exam done in good shape very relaxed lol. I am very happy to see how they take good care of our fur babe. I paid a visit to their snack area of course. It's a very organized location. Thanks to all staff. My babe is well after all thank God and going home.

Amazing place Amazing docs…read moreHowever we Came to you with an emergency. We came for a Follow up but forgot to get script. I have called two times in two days trying to get the med you want my dog to continue to take to help keep him calm while healing. Each time I called, I get it will take 72 hrs. I said if you will let the doc know he will know how much I need this for this dog. They said mam, it takes 72 hrs I will send a message to the team .

I've had wonderful experiences with T&C vet care (shoutout Dr. Howard) but this review is about…read moretheir boarding facility! I'n not sure what magic powers Tye, the manager of the boarding facility has, but their dedication to animal care and confidence when dealing with difficult animals is remarkable. I am speechless! Tye, as well as other staff members I did not get names of, were extremely patient with my cat when he had a very difficult start while being boarded at their facility. They were so communicative and made an incredible effort to make my cat feel comfortable during his stay. He started out terrified and by the end of his stay, was cuddling the employees brave enough to enter his lair. These folks are true animal lovers - I know this because my cat can be a handful and they were kind enough to still give him a nice report card. Tye and Dr. Moser went above and beyond to keep me updated and to help reduce my cat's stress. The dedication of their team is astounding and I'm incredibly grateful to Tye and the rest of the team for turning my wildcat into a love bug and saving my vacation.

I love the staff at this place. My dog do too. They are always available to help and they make sure…read moreI understand what is going on.

Years ago, my dog needed to have blood worked monitored every two weeks for a health issue. I would…read morecall each time for the levels. When I called and told the level, it was exactly the same as the previous reading, which was odd. When I questioned it, I was told I didn't bring my dog in for the draw. Dr. Harris yelled at me and insisted I didn't bring my dog in When I knew I did. I called back and a tech told me Dr. Harris forgot to update the record when I came in and the tech found the new/correct reading. Dr. Harris never apologized and was negligent in monitoring my dog's health issue. I would never use him again.

As usual had a great experience at Millhopper Banfield . . after treatment the vet called to give…read moreme an update on my boy . The staff were extremely friendly and competent. I've been going here for over twenty years and have no desire to go anywhere else.

I just want to acknowledge Dr. Biggs and her incredible veterinary team Nikkole and Brandy, and the…read morerest of the staff are truly amazing. It's refreshing to find a veterinary hospital that isn't price gouging and genuinely cares about being affordable, so all pet owners can get the care their animals need. Dr. Biggs makes quality veterinary care accessible to everyone. Not only is the team extremely knowledgeable, but Dr. Biggs' 20+ years of experience truly shows in the level of care she provides. Even better, they don't make you wait for hours -- they are efficient and quick at getting your pet seen. I personally drove three hours to see them based on recommendations, and while I was there, I noticed clients coming from all over Florida. Just before I arrived, a man brought in a stray dog with a gunshot wound, and Dr. Biggs immediately stepped in to treat the dog without hesitation. I brought my Cane Corso in for an ear crop, and a week later I couldn't be happier with the results. I requested an equilateral triangle cut, and they delivered exactly what I asked for -- the work was excellent. I highly recommend Dr. Biggs and her extraordinary veterinary team to anyone looking for skilled, compassionate, and affordable care.

I am very much a extremely over parenting dog owner. I make sure my dog has all of his check ups…read moreand shots and is always well taken care of. The one thing that has stumped me has been the cost of dental cleaning. Anesthetic dental cleaning can easily run over $1000 at many places. And that's even before the bloodwork! Not here. Dr. Wendy Biggs and her team include the cost of bloodwork included in the anesthetic dental fee (mind you my dog is a tiny size) I walked out of the door paying less than $300! This is a no-frills establishment out in the country. But the quality of care and the genuine thoughtfulness is unparalleled anywhere I have been. I only wish I lived closer so I could make Dr Biggs my dog's primary care provider. TL/dr: excellent affordable vet care

I found Cares through the certificate program for reduced-cost neutering. I made an appointment and…read moreshowed up with a 70# stray who had recently given birth (over the course of 72 hours!!) to 11 stillborn pups. I didn't know I needed a voucher so I didn't have one but Cares' charges were so unbelievably reasonable, I didn't leave. They took excellent care of this poor girl who, prior to being dumped by a sinister idiot, had been bred to near death. Dr. Biggs said she had to use forceps to take out her uterus in "shreds." Thanks to Cares, Reddy the Woesome (and awesome!!) Bloodhound is living her best life ... healthy, happy, beautiful and loved by everyone in the neighborhood.

Seriously incredible. Came in to establish primary care and look at a chronic weepy eye problem in…read moremy rabbit. He went through all the steps he was looking at, what the thought process was, and a game plan for treating something I was told was just a "deal with it" issue before. So happy I found this place.

Love the way care was taken with our bearded dragon. Dr. Gavin took time to answer our questions.read more