Outrageously overpriced! Over $340 for annual wellness and vaccinations is insane. Would not step…read morefoot in there again and wouldn't recommend anyone else go there either. Look at the bad reviews and how recent most of them are. Mostly all of the good reviews are apparently from when it was independently owned and now corporate greed rules.

After bring my frenchie to these people for years and spending thousands of dollars with them ,…read morethey have a policy to charge current customers an extra $50.00 to see your pet in a hurry. I never heard something so ridiculous. Yet another company profiting from an emergency, they should be ashamed..

The vets at UF saved Rummi's life as she needed emergency surgery that a local animal ER could not…read moreperform. I drove 2 hours to them and would do it again. From the moment I walked in with her, to leaving her for the actual surgery I felt at ease with all the staff and doctors. They kept me updated every day with her recovery. The reason for 4 stars is the second night after I brought her back home I did have to rush her back because she was having symptoms of what I thought was sepsis and the night shift staff were not as helpful or kind as the day shift. During that visit my fiancé and I waited over 7 hours to finally speak to someone about her, we didn't even know if she was okay for hours and we didn't even get to go to the hotel we booked over night as we initially arrived to the ER around 1:30am. Other than that the surgery and recovery did go extremely well. She's like a brand new kitty. Hopefully we bought her another 15 years. As far as pricing I will be extremely transparent. I was originally quoted 4-6k but then after an ultrasound they saw something that would require a little more effort so then that went up to 6-8k. After I got her back the first time it was 7200$ and then the second visit was $500. I have no regrets. Thank you.

I had a deeply disturbing experience with Dr. Tassala Djennadi…read more I came in asking for a sterile needle to administer subcutaneous fluids to my cat, who has late-stage kidney disease and requires daily care to stay alive. Because I had been out of town, he had already gone over 48 hours without fluids. This is not optional care..it is essential. Without asking a single follow-up question about his condition or how long he had gone without treatment, she told me she couldn't provide a needle and that he could "wait another day." When I explained that he had already missed over two days of fluids and that I was concerned, she told me that if it were a "real emergency," I would have planned better. Let that sink in: a veterinarian told me that my cat missing multiple days of medically necessary fluids was not an emergency because of my "planning." There was zero compassion, no attempt to help, no alternatives offered, and no concern for the animal. I was standing there holding his prescribed subcutaneous fluid bag with his name and information clearly labeled and even offered to provide his SOAP note, yet instead of helping, she, in an obviously mockiny and unhelpful way, suggested I could always spend $200 for needles if I were to bring my cat in for a full exam just to be entered into their system before they would sell me needles, fully aware that this wasn't possible that night. I told her plainly that my only options were to go home and attempt to reuse an old needle or have her help my cat who urgently needed fluids, and she still refused. I was ultimately turned away and left in the unacceptable position of having to consider reusing an old needle just to care for my cat.

My dog has been here for establishing care/vaccines and for an acute problem (UTI)…read more The Main Street branch has been spectacular (despite the limitations of the COVID pandemic). Everyone is really sweet and they care and love your pet. Winnie has received excellent care. And when she had her UTI, I called just before they closed to make an appointment, and they made sure to make room for us the next day (even though they were very busy). I greatly appreciate the care and transparency they have with me. (They even saved me money by sending Winnie's UTI prescription to Winn Dixie!) Thank you Main Street Newberry Animal Hospital team! Winnie and I are so glad you are our care team. :)

Love this Vet Dr Morris saved our dogs life . They are very caring and treat our animals as their…read moreown . Fair pricing for excellent care.

My first impression was walking in the door to a very clean and really nice check-in and waiting…read morearea. The gal that checked me in was very nice and personable and I didn't have to wait that long before Taylor greeted me and took myself and Mimi (cat) back to the exam room. I made Taylor aware that Mimi was not a good patient due to a bad experience with a previous vet years ago. She's never gotten over it. Dr. Howard came in and was also made aware of how Mimi was abused and that she would be upset with anything that was done. Taylor and Dr. Howard were so respectful, patient and kind with Mimi. Mimi sensed that and although she still wasn't happy being there or them, she did very well. I also want to thank Kat assisting Taylor and Dr. Howard. She got what was needed in a timely manner & she has a great smile! A lot of credit to Dr. Howard on the best exam Mimi's ever had in 13 years! She was slow, gentle and very through. Prior to Mimi's rabies shot Taylor was sweet enough to get Mimi one of the tubes of what I call gravy. Mimi loves that. At first she was hesitant so I had Taylor put some in my hand and while Mimi was licking it up Dr. Howard gently gave Mimi her shot. Normally Mimi would have jumped and loudly protested. She didn't do either one! She did hiss which is no big deal, but her normal rage didn't happen. For the first time ever while I was talking to the doctor and Mimi was still on the examination table she laid down. I took my hand off of her and she stayed on the table instead of jumping down and running to get into carrier. That told me volumes about how much more comfortable she'd become on her first visit. All animal lovers know how they can sense positive and negative situations. That was a stamp of approval from Mimi I've never seen ever in 13 years! Mimi & I are new to Gainesville and after reading the reviews on Town & Country I felt confident in taking Mimi there. I'm so thankful that I did.

I love the staff at this place. My dog do too. They are always available to help and they make sure…read moreI understand what is going on.

Dr. Holland is amazing. She arrived on time for our appointment and assessed our pet. She took her…read moretime with us and guided us through the process after she determined what we knew was coming. Her kindness and thoroughness touched our hearts and we will be forever grateful for helping us provide a loving end. I highly recommend her services.

Dr. Hollyn Belhart is everything you hope to find when facing one of the hardest decisions of your…read morelife as a pet guardian -- kind, warm, and genuinely compassionate. Before I ever scheduled an appointment, she spent hours with me via phone and email, completely free of charge, helping me assess the quality of life for my two 16-year-old Maine Coon cats. She never rushed me and gave me guidance that only someone who truly cares could offer. Sadly, one of my girls had a squamous cell tumor in her mouth that made eating painful, and Dr. Belhart helped me navigate that heartbreak with patience and grace. I also appreciate her straightforward pricing. At least one competitor charges by the mile, both ways, based on their Apple Maps route. When you're grieving, the last thing you need is to know that the "meter is running." (Crazy.) Dr. Belhart's approach is refreshingly honest. If you're facing end-of-life decisions for your four-legged friend, contact her. Do it. She is extraordinary!

I've been bringing my cat to this Banfield location for over a year for his regular checkups and…read moreexams, and until recently, I trusted them with his care. However, my recent visit was extremely upsetting and disappointing. I brought my cat in on Thursday after noticing his stomach moving rapidly for about a week. The staff member who checked me in was polite, and since it was a drop-off appointment, I left my cat in their care. Later, I was called back in and met with Dr. Hudak, who seemed visibly distressed. She told me I needed to take my cat to an emergency hospital. When I asked what was wrong and if there was anything they could do at Banfield, she mentioned they could run an X-ray and bloodwork for about $300. I asked if there was any way to get the bill handled differently or set up a payment option, and her exact response was: "If you're having money issues, then it's best to put your pet to sleep." Hearing that made me panic and break down -- I was in shock. There was no empathy or compassion in how it was said, and it felt like my pet's life only mattered if I could pay upfront. After doing the X-ray, they told me to go immediately to the emergency hospital. I paid $387 before leaving, but when I asked for printed records to bring to the ER, they refused, saying I just needed to go. I felt completely dismissed and unheard during one of the scariest moments for my cat and me. This experience left me heartbroken and deeply disappointed. I hope Banfield addresses how their staff communicate with pet owners in crisis, especially when emotions and fear are already so high. Compassion should always come first.

I took my cat in today to get a second opinion on some tooth extractions that he needs as soon as…read morepossible as he is in extreme pain. In the exam room, we first met with a sales lady who was hard core trying to sell us on an expensive wellness insurance plan for our cat. She said that the insurance plan, if we committed to buying it would save us a ton of money toward my cat's upcoming dental surgery, it would cover dental x-rays, bloodwork, office visits, etc etc. The only thing it wouldn't cover would be the actual extractions he needs. The estimate Banfield gave me for my cat to have extractions was inflated about three times the cost of an estimate I received recently at another vet plus they wanted me to pay for this ridiculous wellness plan ( it was supposed to save us a ton of money) on top of it. In summary, I left extremely disappointed, very frustrated and felt like I basically paid a $64 exam fee to listen to a high pressure sales pitch. I felt like all they cared about was money and not my poor cat at all. They did absolutely nothing for my cat who is in extreme pain and distress. They wasted my time completely and my poor cat got absolutely no resolution. We will be going elsewhere for his surgery.

A great place for non life threatening but urgent pet care. Excellent overall experience. Stars for…read moreease, warm welcome, knowledgeable and attentive tech and great veterinarian. Very client-focused. Great facility and convenient location. Highlights: Easy to make an appointment on their website. Easy to find and park (it's near Walmart and Bolay in Butler Plaza and GPS got me there as i usually find it a confusing area). Great facility -- brand new, welcoming and spotless. Sign in electronically on the tablet in the waiting room. Generous snacks for humans and pets (!). Nice touch. Friendly staff. Mykenna and Dr. Elizabeth Luria took care of our dog's ear infection -- tested, cleaned and treated his ears and sent us home with meds. Just over $200 with our UF staff discount -- comparable with Blue Pearl or the vet school. Only snafu was we had to double check the meds before discharge as they were not the ones the vet had indicated but that was caught and fixed to the right ones. Minor delay. Discharge paperwork and instructions are very clear. And they proactively send records to your regular vet. The whole experience was about two hours. Again, not unexpected for a same-day urgent visit. We were grateful. Usually the vet ERs are swamped. We heard other patients and they seemed busy but didn't seem distracted with us and were fully present. Thank you! We will be back if needed. Glad you are here in town.

Brought dog in for severe itching and decreased appetite. They didn't even examine her skin , they…read morejust gave her a shot for allergies , which helped with the actual itching but her skin continued to bleed and looked bad so a few days later I took her to a local animal hospital they discovered she had skin mites. Which is an entirely different treatment. The urgent vet was a waste of my time. They never even examined her properly.

This place is great! I took my kitten in for her first…read morecheckup/vaccinations and we had a great experience! Very knowledgeable and friendly staff :)

Zoey went for her first visit today. It was Awesome. No wait! Laura was wonderful and so good with…read moreZoey! Dr. Kicera spent a lot of time talking me through my concerns and spent time getting to know Zoey. We have found our new Vet care after 2 yrs looking. Thanks!

We brought our 15-year-old terrier to Haile Plantation Animal Clinic on Monday, August 10, after he…read morebecame extremely sick, stopped eating, and began breathing very slowly. Because of how much he was suffering, we made the heartbreaking decision to have him euthanized. We paid for an individual cremation and were specifically told that his ashes would be returned the following Monday, August 17. Based on that information, we believed he would be picked up and handled promptly. When I followed up on August 20 to ask if we could pick up his ashes since we hadn't heard anything, I was shocked to be told that the crematorium had only picked him up on Monday, August 17. That means our dog Riley apparently remained at the clinic for an entire week before even being transported for cremation. We received no phone call, no update, and no explanation that there had been any delay. Had we been told that our dog was going to remain there for a week, we absolutely would have made other arrangements. I would have personally transported him to the crematorium rather than leave him there for that length of time. What makes this even more upsetting is that we paid specifically for an individual cremation because it was extremely important to us that we receive our dog's ashes back. After being given incorrect information about the timeline, I am now left questioning the entire process and simply hoping that the ashes eventually returned to us are actually his. I understand that veterinary clinics may refrigerate or freeze remains while awaiting cremation. That is not the issue. The issue is that we were told his ashes would be back on August 17, when he apparently had not even left the clinic until that day. There is a major difference. When someone has just lost a pet they have loved for 15 years, communication, honesty, and respectful handling of their remains should be treated with the utmost importance. This was already an incredibly painful experience for our family, and the way this was handled made it significantly worse. We are extremely disappointed and offended by the lack of communication and transparency surrounding our dog's final arrangements by this clinic. Not to mention, we'll have to wait an additional week for him to be able to be picked up if they can even deliver on that promise, at this point, I have very little faith.

Absolutely love it here, especially the puppy plan which has saved us over $1k. I take both my pups…read morehere and leave them for boarding when I travel!

They saved my dogs life , so yes I would highly recommend them . My dog now lives on holistic…read moremedicine recommended by them . They have professional and caring staff, they even babysat our cat . Kudos to Dr Morris.

Greatest staff and Doctors Took great care of my sick dog…read moreVery compassionate staff Kept appointment on time