We stay at this hotel every year for the OSU tournament, and this was by far our worst experience…read more The biggest issue was our room. The door would not shut completely, which is a serious safety concern. The air conditioner barely cooled the room, and it made an unbelievably loud noise all night, making it difficult to sleep. I understand the hotel is undergoing construction, and that wasn't the problem. In fact, the construction workers were more courteous than some of the hotel staff. When we tried to change our reservation because of the room issues, the employees were rude and dismissive. The front desk employee this morning, Jeremy, was especially unprofessional. He refused to provide his name when asked and treated us with complete disrespect. We've been loyal guests for years because of the tournament, but after this experience, we'll seriously reconsider staying here again. Basic maintenance, customer service, and respect for paying guests should be expected at any hotel. Unfortunately, this stay fell far below those expectations.

I am a Hilton Life-time Diamond member. the checkin process via the app was easy…read more the lobby, breakfast area and lounge areas are furnished, decorated and maintained more like a Doubletree or a Hilton branded property. The room was very clean and the staff were personable. I recommend this property to weary travelers. while I did not conduct any business meetings here, I would recommend them being considered as a top location.

This place is amazing. They have perfect customer service. They send a text message to make sure…read moreyou have everything you need. They have free breakfast buffet in the mornings and the lounge downstairs is fantastic.

I stay at the Atherton on special occasions even though I live in the same town as its location,…read morebut it's a wonderful experience every time! I always get a peaceful night's rest and a great view every time! The bathroom is terrific! The breakfast is amazing! I have zero bad things to say about The Atherton Hotel!

Every time I come to Stillwater I try to stay at the Best Western. I have been in Stillwater at…read moredifferent times of the year and every time the service was good and attentive. This last time between (May 12-18) it seem to be a little over whelming for the workers. Two times during these daate my room was not made up and the room I was in is starting to become worn out, Cracks and caulking near the shower are starting to look worn out and a Towel pool fell to the floor after I tried to put bath towels on it . The manger and desk staff are attentive to my needs, but the house keeping seemed over whemled.

The bathroom smelled like sewage which seeped into the room. It was unbearable. We had 4 nights…read morebooked but left after one night with no refund.

Looking for a room that smells like dog and the refrigerator don't work? Your search is over!…read more GAME OVER

Super friendly staff at check in. A great location next to many places. Room was amazing and super…read moreclean! Highly recommend to any traveler.

I was driving L.A. to Chicago. My reservation (Hotels.com) was for the LaQuinta in Edmund, OK…read more However, after a horrible check-in experience there, I verbally cancelled my reservation and just got back in the car heading north on 35. I started looking for the next LaQuinta and was stressed because it was dark, cold, and getting late. I had no place to stay and 3 animals in the car. I called the Stillwater property and spoke to Rachel (I think) who was working the front desk. She was quickly able to confirm a reservation for that evening and accommodate my room requests (first floor, near exits). She honored the hotels.com rate and explained this property did not charge extra pet fees though others did (cough cough Edmund cough). She was super sweet and helpful. The hotel is only a 10 minute drive or so east of the 35. Check-in was a breeze (they handed out sanitizer and wipes!). Location felt very secure with ample grassy areas on all sides for dog walking. I could park right outside my window. Location felt very safe and lots of food nearby. Would definitely stay here again and am thankful for the help in a bad spot.

During my stay at the La Quinta Inn & Suites Stillwater-University Area, housekeeping moved a…read moredresser back into place I had moved out to plug in my ps5 while I was away from the room. My PS5 was connected to the television, and moving the dresser caused the HDMI cable to become pulled tight. Afterward, the PS5 no longer worked properly, and the HDMI port appears to have been physically damaged. I calmly reported the issue to Assistant General Manager Clint Castoe and asked the hotel to take responsibility or at least document what happened. Instead, he immediately blamed me. He claimed that "loss" and "damage" were the same under the hotel's policy, even though the written language referred to loss of personal valuables. He also told me I had not used common sense by plugging in my PS5 and said I had no right to move furniture in the room. When I calmly asked him to show me where the hotel's written policy said guests could not move furniture, he became visibly angry, turned red, and told me I could go back to my room, check out immediately, or he would call the police. I remained calm the entire time. I did not threaten anyone, raise my voice, or cause a disturbance. I was simply asking management to address damage that occurred after housekeeping moved furniture in my room. What upset me most was not only the damaged PS5, but the complete lack of professionalism, accountability, and basic customer service. Rather than investigate the situation, complete an incident report, or speak respectfully, management became defensive, insulted my judgment, and used the threat of police to end the conversation. I am truly blown away by how this was handled. Guests should be able to report property damage without being blamed, talked down to, or threatened. I would not recommend this location based on the way management responded.

Second incident , but most important: JUNE 11,2025 This hotel not only entered my room without…read morepermission, THEY LEFT MY ROOM DOOR PROPPED OPEN FROM 8am-6pm !! When I confronted the hotel manager about it he said since this is the second incident he wants me to move out. Luckily none of my items were missing. The hotel managers name is CARLO RODRIGUEZ. He offered 5,000 more hotel points. 1st incident : Checked in May 28th, May 29th hotel staffed entered my room with the DND sign ON the door! Stephanie Rupp the front office manager stated no one entered my room but the bed was made, towels were replaced. Next day hotel manager admitted they did enter the room and offered 5,000 BONVOY points . This hotel does not have working AC in the summer time. They have no breakfast options. The hotel floors are sticky, stinky, and dirty. The utensils are rusted. I DO NOT RECOMMEND STAYING IN THIS DUST BUCKET !

What a dump. Under construction. Things are broken here that don't seem to be getting fixed…read more Like the hot water. Asked the manager to call me. Crickets. I had to get a room at the Hampton Inn to take a shower. I am here on business I have to be groomed to go to work. Will never stay here again. The run out of bread and milk for the Continental breakfast. The eggs are runny. The cooler that is supposed to have beverages and food has been broken for two months. They should pay me to stay here. Horrible. Marriott this place is giving you a bad name. All of the above statements are my opinion. Oh and I wish I could give this place zero stars. Just horrible

Great staff. I am staying at the Resident Inn around the corner. The hot water is broken here and…read morenothing is being done about it. I am here for work. I called the Hampton the got me a room so I could shower. Very friendly and courteous staff. Will be staying there going forward.

Compared to the other Hampton Inn & Suites located a few miles east of this property in Stillwater,…read morethere is a night and day difference. First off, this property seems to be recently built (or at least 2 or 3 years old) within an area of some of the major car dealerships such as Chevrolet. While still in a fairly good proximity of Oklahoma State University, the location is also closest to the access of I-35. Standard amenities within this Hampton Inn location. Although I didn't see if there is an outdoor/indoor pool, there is certainly a business center that I can only describe as hot due to the PCs running all day long with the door closed. Comfortable rooms, fantastic customer service from the front desk. Could not ask for anything more!

We checked in close to 1am in the early morning of Sat Feb 14th. We had left Friday from Austin…read moreand driven 6 hours to Stillwater after working all day. We got checked into room 209. It reeked of mildew, musk, and chlorine. The shower was leaking, the dressers draw caused a trip hazard and wouldn't close. The electronics were all over the place. The room was a complete dump. I went downstairs and told the guy who checked us in and he insisted that he look at the room. He looked and agreed it was a mess. He told us there were no other rooms available even though there weren't many cars in the parking lot. He offered to send us to the Springhill Suites instead, but it is on the outskirts of town instead of a 15 min walk to Gallagher Iba. We told him we would switch to a Hilton which is where we typically stay and wanted s refund. 20 minutes later he came back and magically found us a room. The room was better but the AC thermostat wasn't working properly. The guy who checked us in looked at it and said he didn't know how to work it. He never offered to send a tech up. Dennis who he was on the phone with was super nice and said he would try to either get me a discount off the price or Mariott reward points. I even told the two women who checked us out on Sunday what happened and they said they would look into it and I wouldn't get a final receipt until it was finalized. I got an email receipt 30 minutes after I left town. There was my answer. They gave the impression that the hotel owner was cheap and probably wouldn't do anything. The place is a dump. The pool was closed and there was no mention of that or that they were doing a remodel on their website. Definitely wouldn't not recommend. I left a bad review and Chet Patel reached out. His email is solankichetansinh@yahoo.com. His employees apologized for the bad experience but advised that Chet was cheap and would not reimburse me. I think Chet initially took offense but quickly overcame his cheapness. He told me he would refund my visit but after several responses where he said he would refund me, it just never happened. It showed what a cheapskate his employees told me he was. I would never stay here!!!

I was somewhat disappointed by my stay at Fairfield 4/21-24…read more Pros: location close to OSU campus Staff was friendly Cons: needs maintenance The water in the tub didn't drain very well The lamp was broken Apparently they only offer housekeeping service every other day. They did not come on the day they were supposed to so I mentioned it to an employee who tried to explain that they only come every other day. I then explained that I checked in on Friday, so they should have come on Sunday. She then stated she would bring me towels and remove the dirty ones. I left for several hours and told her no hurry. When I came back they had never come. I ended up asking for a laundry basket to put my dirty towels in and get a couple clean ones.

Probably don't stay here unless you have to…read more When I arrived, there was no one at the front desk. The staff member was sitting at a table in the lobby eating take out and watching tv on his phone, and he left me standing at the desk for a long time before coming to check me in. I don't think there was an employee at the counter the entire 3 days I was at this hotel. They were always either hiding in the office or hanging out with friends/eating in the lobby. When I finally got into my hotel room, the shower curtain was covered from top to bottom in dirty hand prints like in the picture. I understand that everyone is understaffed these days and it must be hard to keep up with the cleaning demand, but this was egregiously dirty. I called the front desk to ask to explain the situation, and the staff member was barely apologetic, and I had to ask for a new room - it was not offered to me. The next morning, there wasn't much food at the continental breakfast. The pancake machine was broken. The cereal dispenser was almost empty. The fridge barely had any food or drink in it. However!! I will say -- the sausage gravy and biscuits are actually so delicious. I was shocked at how good it was. I'm not giving this hotel 1 star because there were a few staff members who were very kind and polite throughout the stay. I probably won't ever stay here again when I am back in Stillwater for work travel.

I don't usually leave negative reviews, but this stay was beyond disappointing. The hotel was…read moreoverbooked by five rooms, and despite having a confirmed reservation for two queen beds, we were given the last unoccupied room in the hotel, a king room. We specifically needed two beds, but the front desk clerk didn't care at all -- as we checked in at 2am she was only interested in the fact that we were last check-in for the night. The room smelled musty and was dirty, showing a clear lack of upkeep and cleaning standards. After our stay, when we called to complain, the general manager told us we should consider ourselves lucky we even got a room and that we "did not get charged for the upgrade" to a king suite, as if giving us the wrong room type was some kind of favor. She also admitted that she routinely overbooks the hotel and does not honor room type reservations, then claimed it wasn't her fault because "third parties overbook the property." This explanation either shows she doesn't understand how her own business works or is just purely interested in maxing revenue to the detriment of customers, since overbooking is a deliberate hotel practice, not something that magically happens. Even one of the front desk employees later acknowledged that the hotel was overbooked and said the situation "should have been handled better." To make things worse, IHG corporate seems completely unable to do anything about franchisees who operate in this manner, leaving guests stranded and frustrated when management refuses to take responsibility. I've stayed at many IHG properties over the years, and this was by far the worst experience I've ever had. I would avoid this property entirely as it is highly likely that if you are able to get a room at all it will not be the type of room you reserved and it will no doubt be dirty and smell awful. In addition, you might want to just avoid all IHG properties in general.

Came to Stillwater for my daughter's graduation in December 2025. Foul smell entering room. Toilet…read morehad floating feces. Went to front desk and they moved us to room next door. Cockroaches in bathroom. Seeing blood wiped on doors. I do not recommend to any family on a tight budget.

Horrible I called and informed the desk I would be arriving late from Houston and they said ok when…read morewe get here waiting 15 minutes still no one came they have a number to call for late check in at the desk after calling several times he answers I tell them how long Ive been waiting to check in he says Call 911 me and my kids and grandkids still had to wait 39 minutes before he finally came and checked us in it's horrible