We have been using Augusta Exterminating for years and have never been disappointed. Adam is very…read moreknowledgeable, helpful, and professional. It is very easy to reach him and you don't have to wait weeks for an appointment. Customer service is great and price is good too!

From the owner: serving the area since 1978 we provide termite and pest control and offer free estimatesread more

November 2020, we used Valley Termite & Pest Control, Staunton, for a termite treatment of the…read morehouse we were purchasing. The price for the service included, in writing, a one-year guaranty including a free inspection at our request (and treatment of the affected area, if needed) within the first year AT NO CHARGE. We even got a reminder letter in January to make that free inspection appointment before the year expired. When we called to make our appointment, we were told that they were under new management and would not honor our guaranty--and the visit would cost us $109.25 or their technician would not come out even for the inspection, not to mention any required treatment. We asked to talk with a manager, but even that was denied. We were only able to speak with the women who make the appointments and they were unclear what the policy was since they were new and the management had changed. However, they were the ones who delivered the final decision not to honor the guaranty after our third call to them. The fact that the new management wouldn't even call us back to discuss or explain, tells you what type of business ethics these people have. We have a clearly written guaranty, a reminder letter of that guaranty, and the new owners won't even talk to their customer. STAY AWAY FROM VALLEY TERMITE.

I highly recommend Valley Termite and Pest Control. Calls to their office are answered very…read morepromptly and their technicians arrive right on time. They are very thorough in their inspections and treatments. I selected Valley Termite and Pest Control to complete a termite treatment for a circa 1890's Historic Chapel approved for listing on the National Register of Historic Places. 10 months later, I'm confident I made the right choice. The crawlspace areas in this historic Chapel Property are very tight and difficult to access. Valley Termite and Pest Control took the extra time and effort to go into all these spaces to inspect and treat. The Base of the Bell Tower however was not accessible when the termite treatment was initially completed ten months ago. This week, when we replaced the flooring in the Bell Tower, Valley Termite and Pest Control made a special trip to Harrisonburg to treat the Bell Tower... at No Charge. Todd, Margaret, and all the Pest Control Techs who came out to service the Mabel Memorial Chapel were so very polite and professional. I was very positively impressed. I am very pleased with the work Valley Termite and Pest Control completed for us.

Expensive. $550 for a one-time spray of a garage but did come with a 10-year warranty.read more

Consumers beware. John from Dodson failed to diagnose even locate or remedy a severe bird Mite…read moreinfestation in my rental house. He explained that he was here to sell product and he knew that he was going to be tapping into my landlord's wallet and not mine. Typical sales tactics. I have attempted to make it so great at the company will call me back and I'm still dealing with bird mites crawling up my curtain crawling on my furniture causing me to have to evacuate the house and lose all my possessions because John failed to locate the bird nest that are on this building and causing this problem. I find it grossly negligent but I'll leave that up to you to decide. John did get a little Instant Karma as he came up out of the basement as he smacked his head on the top of the door. I had to laugh. Absolute joke of an inspection but he did manage to make a sale here and he got his 25% before he ever left the driveway but I feel like he should have been able to locate these bird mites with all of the investigation and information I had to share with him. Absolute joke of inspection. I will also be reaching out to legislators because mold treatment is not a regulated profession in Virginia and these people are just thieves. Consumer beware.

These guys have calmly and professionally dealt with copperheads near our home twice now. The first…read moretime, they removed an angry and injured snake that was in the strike position in our yard. We didn't want to get near it. When they were unable to physically come out to deal with a presumed den near our house (we found THREE mature copperheads stretched out together in the early evening hours on a warm, muggy summer night) because they focus on extractions from dwellings, not trapping wildlife outside, they answered with a series of very specific instructions on how we could best deal with the problem ourselves. No charge! Highly recommend.

Unfortunately, a small opossum found its way into our home. We flushed him out and thought that he…read morereturned to the outdoors via the back door. We were mistaken and he was still in the house. I called Blue Ridge this morning and explained our problem and told the service rep that we knew which room he was in but couldn't find him. In forty-five minutes from my call, their pest control man arrived and within ten minutes he located the little guy, caged him and we were once again opossum free. Great job by a very knowledgeable service rep and I would recommend them without reservation.

They exterminate the apartment building I live in on a regular basis and we all have a roach…read moreproblem. We can't get our management to understand They hardly spray at all.

The inspector came to look for bed bugs after we clearly had been getting bit. He did not find any…read moreand didn't seem to try very hard looking for them. After he left, we discovered them and called the company to come treat our place. They treated our place and the worker said he found "one" bed bug. There is no such thing as one single bed bug in a location. After treatment, we also discovered other little bugs and the same worker came back to spray for those. when he came into our home, he completely ignored my boyfriend (even as my boyfriend said hello how are you ) and acted as though he didn't want to be there. We felt mistreated and a little screwed over considering the worker couldn't even find the bugs in the first place. We called the company THREE different times to request a refund or discount for how we were being treated and they have yet to call us back, each time saying their boss was in a "meeting". Completely unprofessional. Oh, and we still have bugs

I called Big-O to remove a couple of trees and I couldn't be more pleased. The crew that came out…read morewas very personable, professional, and they did a wonderful job. They arrived on time on the day they said they would be there and the trees were removed more quickly. Afterward they cleaned up all the debris and left the yard looking fine. I found the price to be very reasonable so all things considered - price, professionalism, and punctuality, I will be using Big-O for my next tree project and I would highly recommend them.

We have used Big O for all of our tree removal services. The folks are professional, and do a…read morecomplete job removing the trees, as well as all of the downed limbs. They know what they are doing and the work is completed in a safe manner, even with our three dogs wanting to intrude and provide unwelcomed advice. We would only use Big O. Kindly Susan & Walt