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    SPS Habitat For Humanity Store

    3.7 (6 reviews)
    Closed 10:00 am - 6:00 pm
    Updated 3 months ago

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    McKinney's Appliance

    McKinney's Appliance

    3.6
    (60 reviews)

    We just bought a new Maytag Washer. Jon & Mike delivered and installed it promptly. Explained the…read moreoperation, leveled and made sure it operated properly and hauled away my old washer. I highly recommend this business as it is locally owned for 56 years, has a very qualified staff, actually cares about their customers and provides service after the fact. A++++

    After my original review, the owner replied publicly. His explanation does not match what happened…read more The delivery crew had not even loaded my old refrigerator yet. They just rolled it into my garage. My warehouse is directly across the street from my house, on the same route back to their shop. I offered to grab a piece of paper, write and sign a waiver releasing them of any liability, and even offered one hundred dollars for the quick drop off. The crew told me it was an insurance issue, but when I spoke to the owner, he said it was not insurance. It was simply policy. He was matter of fact and showed no interest in helping or even listening. They were perfectly willing to take my old refrigerator six miles away to their warehouse and deal with it there, but when it came to dropping it off at my warehouse, right across the street from my house and directly on their route, suddenly it was a problem. I tried to reason with the owner, explaining how simple it would be, but he just was not hearing me. I was the last delivery of the day, and it would have taken no more than two minutes. We spent more time standing there talking about it than it would have taken to make it happen. So instead, they left it sitting in my garage, where it has stayed ever since. Every time I open that middle garage door and see it sitting there, I am reminded that it could have been in my warehouse where it belongs. It takes up space and serves as a daily reminder of how this business handled a simple, reasonable request. That decision cost them the sale of the oven and microwave I bought elsewhere, and probably more through word of mouth. They lost a loyal customer, and for what? Two minutes of time. It is his business, and he can run it how he wants. I respect that. But common sense went right out the window. This was never about insurance. It was about policy and a lack of flexibility. The owner's public response did nothing to change that impression. I am keeping this at one star because his reply only confirmed my experience. Instead of owning the situation or acknowledging what really happened, he repeated an inaccurate story that does not reflect the facts. That response alone speaks volumes about how this business handles customer feedback. Sometimes the coldest thing in the room is not the refrigerator.

    Metropolitan Appliance

    Metropolitan Appliance

    4.5
    (152 reviews)
    $$

    i went in to metropolitan appliance on memorial day weekend and had done my online research and was…read morepretty certain what i wanted in terms of a replacement slide in stove. jacob a approached me and ended up helping me. we spent over an hour talking about options and discussing standard coil vs induction/glass top. i wasn't going to go that route but jacob is very thorough and not pushy at all; multiple times he stated that his goal was for me to purchase something i felt comfortable with and would be happy to own. i appreciated that. ultimately i decided to go with a frigidaire model that was a drastic improvement on the stove/oven i've lived with for two decades. he took care of the payment paperwork, the scheduling of delivery which had to wait until now and also all the communication between us. he was also kind enough to send a follow up email alerting me to being eligible for a rebate based on the model i had chosen. today, the delivery folks showed up within the stated window and i'll just say that the tracking system clients are sent to know when to expect the delivery is magic! it helped a lot to be prepared and to have cleared the adjacent space but it left no guessing for when they would arrive. jorge and his teammate (sorry, i didn't catch his name) were professional and efficient. they knew how to handle the extrication of the old appliance, how to set up the new one and insure it was level, and they walked me through basic operating instructions. all told (and i haven't yet used the appliance) i have been very happy with the level of service and courteous communication from this business. it makes me want to provide their name to others who are in the appliance market and to use them again when i next need a replacement.

    Dan Bach was our sales person and gave us excellent service to sell us our new stove. When our…read morerange was delivered, it was brought and installed by Ned and Mahdi, who did an amazing job making sure that everything was properly installed without any damage to our floors or our home. Ned and Mahdi went above and beyond to provide excellent service and I would want them to help with any other appliance installation in the future! They were professional and careful and methodical.

    The Shiplap Shop & Coffee House

    The Shiplap Shop & Coffee House

    4.1
    (89 reviews)
    $$

    I went to Kravins, The new name for the coffee house, that used to be called Shiplap it's located…read morein the center of Old Town Yelm, WA. I had great expectations but was sadly disappointed. First of all, you must realize there's tons of coffee places in Washington, especially in Yelm I can count about 9 places that sell coffee on the main Street. I'm not even counting the half dozen gas stations either . Most of them are little drive-thru structures. This one is a brick and mortar in town. And unfortunately people are lazy and like to drive through and get their beverages. So that's sort of a negative for Kravins. You need to make that place a coffee house. Someone is willing to get out of their car for. The former business was really adorable. They had some really cute unique vintage stuff in there shop. They had a business that did Do-It-Yourself terrariums in the back. It was very unique and it was sad that they didn't make it due to lack of support of this town. The rule of thumb is when you take over a business you need to make it better and more interesting . I went in the other day, because I heard they had soup there a while back. They no longer sell soup. So that's strike one. Their baked goods looked like they had bought them from the grocery store instead of either sourcing them from someone unique or baking them themselves. There are plenty of bakers that are independent in this town that you could source some really amazing baked goods from if you don't want to do it yourself. You need something like that to bring people in. I don't know why you don't have a soup and salad bar that would take your business to the next level. The cute shop and vintage items are gone and have been replaced with boring gift store items. Tim's pharmacy has the most unique items and they're right across the street. Why are you trying to reinvent the wheel with some humdrum stuff? I'm giving you free advice if you want to make that business go. You have to make it shine and be so unique. Even the drinks have to be different. I purchased a small smoothie that cost me almost $8 and it wasn't good. It was extremely sweet and it had a strange taste to it. Based on that visit I would never come back and I wouldn't recommend you to anybody. You have a really nice shop there. You need to really bring it up to the next level. You need to serve some sort of soup and salad. Something unique. Forget the sandwiches. Those are everywhere or if you make sandwiches they have to be different. People are looking for something new. Also you want to make it a place people want to come and hang out. It's not charming anymore with the gift shop hanging there. Hopefully you fix it. Turn it into a little restaurant.

    In the old strip of Yelm WA, lies an adorable coffee shop and crafty store. The location is…read moredecorated with a farmhouse feel, making it an inviting place to have coffee and a bagel. Plenty of indoor and outdoor seats and the coffee was good.

    SPS Habitat For Humanity Store - nonprofit - Updated August 2026

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