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    Squamish RiverJet Adventures

    5.0 (1 review)
    Closed 9:00 am - 3:00 pm

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    7 years ago

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    Paradise Yacht Charters - luxury yacht rental

    Paradise Yacht Charters

    (7 reviews)

    Granville Island/False Creek

    I would never rent from this boat company again, and suggest no one else does either. DO not…read moree-transfer as your money will not be returned. I rented the Meridian 441 on July 19, 2020. I paid $1,000 deposit for gas, I was asked to e-transfer to Juan He. I spent a total of $120 gas on the yacht. Juan He is not returning my calls, and is not returning my $880. I had a horrible experience with Juan He. My car broke down the day I organized to pay cash deposit to Juan He, after that she was very rude and frustrated with me. I let her know that my car broke down, and my boyfriend was having second thoughts about the yacht due to Covid-19 and I would let her know as soon as I did about the yacht booking. I called back about 4 days later to book the yacht, she was still rude and stated that I had to pay full price of $3,808 in order to book the yacht. I e-transferred $1,904, and she threatened to cancel the booking and return my money. I asked if I could pay $1,904 deposit and pay the rest on the day of, and she angrily agreed. On July 19, she demanded a $1,904 e-transfer, or the yacht would not leave the Richmond dock to pick us up in False Creek. She also demanded a $1,000 e-transfer to pre-pay for gas. I paid, as she said she would cancel the charter if I did not. We reached False Creek, we were late for the charter understanding it would be going into our own time. We got on the boat and one bathroom did not work. We were promised 2 bathrooms. The other bathroom stopped working within an hour into the charter. We had no bathroom to use for the rest of the charter. Also, while on the yacht, the captain's driving was extremely unsafe. He did not seem qualified at all. My boyfriend has owned several boats/yachts before and was helping him the entire time, and was not able to enjoy his birthday as he was worried for our safety. The captain was not able to dock properly, and the yacht was rocking the whole entire time. Many passengers were thrown across the yacht and have bruises. The captain was also extremely rude and was yelling at the passengers of the party. He screamed "NO" when one passenger tried to take food from the top floor to the bottom floor. He stated all food must stay on the top floor, even though the food was flying everywhere. Also, he forbid us to take off the windows of the top floor of the boat, he claimed "they are hard to put back on." We were sitting on the top, and it was muggy and crowded, we said we would help put them back on and took them off ourselves. I understand that I did not show for the first payment, but that is no reason to mistreat your customer for the entirety of their booking and also steal their money.

    I had the best cruise experience ever. I have been try couple of different yachts before , but…read moreParadise offer the newest !

    Squamish RiverJet Adventures - tours - Updated August 2026

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