Avoid this place--shady billing practices and a total nightmare dealing with insurance…read more I came here for a preventative colon cancer screening because of my family history--my close relative passed away from colon cancer at age 40, and I'm 36. Guidelines say you should get screened 5 years before a family member's diagnosis, so I pushed for this to be done proactively. From the start, I felt they were deliberately vague and ambiguous about how the procedure would be coded and submitted to insurance. I made it clear this was a baseline screening due to high risk, not due to any symptoms or problems. Right after my procedure, I found out my insurance had expanded coverage to include free screening colonoscopies regardless of age. Had the correct procedure codes been used, I likely would have been covered 100%. But instead, they submitted diagnostic codes, which led to thousands of dollars in out-of-pocket costs. When I asked them to help re-code the procedure to reflect the original reason I came in--preventative screening--they refused to help. To make things worse, everything was completely normal during the procedure, but they still took a random biopsy. I was told that would only happen if something looked abnormal. This further complicated insurance and billing. I didn't ask for any diagnostic testing--just a standard, high-risk screening. Now I'm left with an unnecessary bill and no support from their billing department. They are not transparent, not helpful, and not honest about how they code or bill insurance. I believe this was a bait-and-switch. This entire experience left me feeling misled and taken advantage of. If they had just submitted the codes accurately, I likely would have been fully covered. I wouldn't wish this kind of stress on anyone--especially when you're already dealing with the emotional weight of a family cancer history. Next time, I'd honestly consider going abroad for a screening rather than dealing with this mess!!

Very unprofessional business, they didnt code my preventative visit correctly and when i called and…read moreUnited Healthcare called they refused to resend the bill with the correct code. The lady in the billing office is very argmentative! I cancelling my schedule preventive colonscopy with them!!! These ladies take their jobs too personal and use their power to make themselves feel important.... GO ELSEWHERE ABSOLUTELY TERRIBLE!!

My wife was advised by ProHealth Urgent Care to go to Froedtert for a CT Scan after being hit by a…read moregolf ball. The CT Scan was performed and no special problem was noted. However, when the bill arrived, an additional charge was made for a visit to the Urgent Care facility which is inside the entrance from the parking lot to the Emergency Room. No actual medical service was asked for and none was given. When we disputed the charge, and pointed out that we would have had no reason to visit a second urgent care facility, particularly since Froedtert is not an "in-network" urgent care covered by our insurance. Froedtert was adamant in demanding payment, ignoring the fact that my wife was never taken into a private room (required for privacy at urgent care facilities) and not examined at all. This led me to submit a complaint to the State of Wisconsin Consumer Protection Agency. The actual service was fine -- but the billing was false and Froedtert subsequently informed us that the demand would be turned over to a collection agency if I refused to pay.

Avoid at all costs. I was sent to the Breast Care Center at…read more8800 W Doyne Ave, Milwaukee, WI 53226 in December of 2025 for a mammogram (that I did not request in the first place, but my PCP -also Froedtert- refused to schedule requested & clinically relevant ultrasound). I was given no prior notice of any type of risks involved with the procedure- though upon telling the technician I bruise easily, that yea, I would leave with bruising. Though the technician "communicated" with me during placement for imaging it was STRICTLY centered around how to stand or move. She never once asked during placement of my body or the paddles if what she was doing was tolerable. She never asked if she could apply additional pressure despite doing so with a pedal on every single image. She asked exactly two times of my well-being: once from behind the screen while taking the first image to which I replied that I was in pain and it hurt, and the second time she asked if was alright as I was experiencing vasovagal response and actively blacking out from the immense pain she caused me. She did not report the vasovagal response until I filed a grievance, though I asked for a copy of the report and still have not received it, so it may have never been filed at all. She, to my knowledge, has lied outright in regards to our communications about the pain she caused me during the procedure, as management followed up with me to state she did nothing wrong despite glaring evidence of failure to meet several protocols clearly outlined. She has caused me permanent disfigurement, and lasting pain to date. I was diagnosed with acute stress disorder from the ordeal and have still not fully recovered from the emotional and physical trauma caused by this breast cancer center. I requested force records with my radiography files and data on 12/9 and to date, nearly a month later, have not received them. If you value your wellbeing in any regard, stay away from this facility.

This is my repeat visit five years after my first. I had an excellent experience when I was there…read morelast time. And today's visit is nothing short of outstanding. What are some of the things that made the visit better. First of all, the preregistration and all the questions and forms that you fill out are done ahead of time online and on their phone app. When I got to the clinic, I scanned the QR code that was sent to me. Within minutes, an assistant placed a band with my name and number on my wrist and directed me to the second floor. After a very short wait, a nurse called my name, checked my wristband, and took me back to my room. Within a half hour, I was undressed, and the monitors placed IV started, and I was ready to head out to the procedure room. My doctor came into the room, asked me the usual doctor questions, and had me sign the consent form.

Had my scheduled colonoscopy procedure done yesterday at the Digestive Health Center. Due to my…read morefamilial history and prior personal results I am on the 3-5 year plan for colonoscopies. I've had about 6-7 prior colonoscopies using the monitored sedation method. All were relatively pleasant experiences including my two prior procedures also at this facility. Yesterday, a few minutes before I was wheeled into the room where the procedure was to be performed the physician checked in with me and explained that he would be using the "conscious sedation" method. I explained my trepidation with this form of sedation given past negative experiences I witnessed with my parents. The doctor stated that the conscious sedation would cause fewer issues after the procedure. I responded that I have never had any post-procedure issues with the monitored sedation. By his reaction, It was obvious that the decision had been made and that my input did not matter. I was wheeled in to the procedure room. What followed was the stuff of nightmares. Despite being dazed and unable to speak I was an unwilling (albeit mute) participant in the doctor's running commentary with the two nurses assisting him. I felt the insertion of the probe used for the procedure as well every push of the instrument as it proceeded further through the colon. To say that this was an uncomfortable experience would be an understatement. Adding to the unpleasantness is the fact that it felt downright humiliating. I am mostly troubled by the fact that I was given no input whatsoever in the form of sedation that was used. I am aware that there are medical considerations that factor in when a physician decides on how to sedate a patient. However, I informed the physician that I have had absolutely no adverse issues with the monitored sedation used during everyone of my other colonoscopies. The patient should be informed and have some input on what is being done during any medical intervention. The news of the sedation method to be used was presented to me at the last minute, almost as an afterthought. I believe that the ONLY times a doctor should unilaterally decide are: A) If the physician is paying for the procedure, or B) If it's their colon that is being explored. I strongly suspect that the physician's employer may be dictating the "conscious sedation" on it's practitioners. My doctor mentioned that prior to my afternoon appointment he had already done 11 procedures, and still had one more after mine. With "conscious sedation" there is no need for the recovery time usually associated with other sedation methods, so post-procedure patients can be ushered out the door a lot quicker. This would allow for one doctor to do many more procedures in a day thus increasing the clinic's profitability.

Felt like I wasn't truly being listened to my entire appointment. Doctor was talking about aids and…read morekinda made a joke about aids ( saying i didn't have it, no shit this is a GI consult what ) just felt unprofessional, dismissive, and overly opinionated. I brought up how my Primary that i've had for over 20 years now said i specifically didn't have what this GI doctor claimed i do, and he didn't have a good answer other than " he knows more about this than him " ok big guy. I will find someone better!

From the day we made the appointment, we experienced excellent service in the Office, including…read morebeing called in on time, with a friendly and knowledgeable staff. We were offered several choices as to where the procedures would be done and the doctor was available for questions right after. After the tests were taken and Imaging was done, we received timely phone calls with suggestions and updates as needed.

I am In pain I had an appointment scheduled for months for…read morepain management with Cheryl on park street with no more then two days before the appointment they canceled no reason why, no I'm sorry. I planned daycare for this appointment which I pay for, I also have hit my deductible, in essence this appointment could cost me thousands out of pocket with imaging because it will fall into next year I've been in pain for several months. When I complained to staff they told me I quote "stop bitching"-------- I didn't know you could talk to patients that way. Expect them to be upset if you reschedule last minute. Then I also filed a complaint they told me "oh well it happens" didn't put me on the next available appointment list nor did they care. It's horrible treatment. They should put me on the next available appointment. SSM HAS CHANGED SINCE ITS NO LONGER DEAN STAFF IS BEYOND RUDE, treats patients like crap. Just sit in a waiting room on stoughton road and listen to the the way the front desk staff talk down to patients DURING COVID I SEEN A MAN WITH NO LEGS BE TOLD HE COULDNT HAVE HIS CAREGIVER WHEEL HIM BACK (this was when they said one person per room ) What a dumpster fire You can do better ssm YOU TREAT PATIENTS LIKE CRAP

Staff that answer the phones at the digestive health center for SSM in Madison on Park street are…read morethe rudest people I have ever spoken to. I would not recommend SSM in the first place. There is more red tape to speak with clinical staff than any other system I have encountered in my professional life in healthcare. I waited 13 mins to speak with someone after FINALLY receiving a call back from the witches in the digestive clinic. The digestive health staff are a special sort of rude. They must not be worried about their jobs the way they speak to patients and patient representatives. Do not recommend. You will have a much better experience at a place like UW. Don't waste your time with SSM.

I've been going to Dr Alrashid for 8 years and he and the team have always provide first class…read moreprofessional caring services from the initial visits through the procedure and after care. Provide great communication and open to questions all done with friendly service mined approach. The Dr and team are now practicing from their new state of the art facility in Libertyville. Same great caring team just in a location. I highly recommend Dr Alrashid!

My family and I have been long time patients of Dr. Alrashid. He has always provided the best of…read morecare for all of us and in the most professional manner. His new practice is beautiful. His staff, new and old, are all amazing.

If you have a colonoscopy here be prepared for a very large bill over and above what is covered by…read moreinsurance. Do your homework.

Avoid this place--shady billing practices and a total nightmare dealing with insurance…read more I came here for a preventative colon cancer screening because of my family history--my close relative passed away from colon cancer at age 40, and I'm 36. Guidelines say you should get screened 5 years before a family member's diagnosis, so I pushed for this to be done proactively. From the start, I felt they were deliberately vague and ambiguous about how the procedure would be coded and submitted to insurance. I made it clear this was a baseline screening due to high risk, not due to any symptoms or problems. Right after my procedure, I found out my insurance had expanded coverage to include free screening colonoscopies regardless of age. Had the correct procedure codes been used, I likely would have been covered 100%. But instead, they submitted diagnostic codes, which led to thousands of dollars in out-of-pocket costs. When I asked them to help re-code the procedure to reflect the original reason I came in--preventative screening--they refused to help. To make things worse, everything was completely normal during the procedure, but they still took a random biopsy. I was told that would only happen if something looked abnormal. This further complicated insurance and billing. I didn't ask for any diagnostic testing--just a standard, high-risk screening. Now I'm left with an unnecessary bill and no support from their billing department. They are not transparent, not helpful, and not honest about how they code or bill insurance. I believe this was a bait-and-switch. This entire experience left me feeling misled and taken advantage of. If they had just submitted the codes accurately, I likely would have been fully covered. I wouldn't wish this kind of stress on anyone--especially when you're already dealing with the emotional weight of a family cancer history. Next time, I'd honestly consider going abroad for a screening rather than dealing with this mess again.