I had one of the worst experiences I've ever had with a mechanic at this Jiffy Lube location…read more
I brought my GMC Yukon in running, with a specific issue they told me would cost around $1,000 to fix. I trusted them and approved the repair. I was told the vehicle would be ready in one day, but that was not true. They delayed the job for five days, giving excuses and misinformation the entire time.
After finally picking up my vehicle and paying, within 5 minutes of leaving the shop, my Yukon completely broke down. My wife was left stranded on the road just 2 miles away. I had to pay for a tow truck immediately. I have photos, videos, and records of everything.
When I called the shop, they stopped answering. Once I finally got a response, their explanation was that there was "another leak" and now the transmission was damaged. Their solution? Charge me an additional $1,800 in labor for a problem that clearly happened right after their work -- and refuse any kind of warranty or responsibility.
One of their mechanics, Ruben, even told me to "go cry to the owner" if I wanted help. That was their level of professionalism.
This situation turned my working vehicle into a major breakdown within minutes of leaving their shop. I have all the proof and will be filing complaints with the BBB and taking legal action.
I strongly warn anyone considering this location: be very careful. I would not want anyone else to go through what my family and I experienced.