Started going to this vet cl8nic when they 1st opened. I found the reception and vet assistants were great. But no so with the vers. I was persistently reminded about my pets annual ALLshots you can possibly think of to get or the negative effect was...bad pet parent. When my 8 yr old dog needed his tooth out. The estimate was $1500-2000.a small 12 pound dog neutering was apprx $1500 +. I am retired, I would have Togo back to work to have pets cared for by this clinic. I have since gone to another vet clinic. The services are great, and I can actually afford to have pets cared for after all. Tooth out fir me is less then $500. why $1500-2000 for a 15 pound dog???? A neuter is less then half whr I go now.. read more

I would not recommend this clinic. I was a client for many years, seeing a few different vets. I never clicked with Dr Hannah's "bedside manner" but overall things were fine until one of my dogs had a serious illness. If your pets have a serious or complex situation, please seek help elsewhere. We felt the attitude was constantly negative and we were pushed to see our dog as an end-of-life case who was too old. When we asked for treatment options, very little was suggested. We took our dog elsewhere and they referred us to a specialist who had many ideas and suggestions to improve his quality of life. I have no complaint with the reception and vet tech staff, but the way this clinic is being run did not work for me personally and I cannot recommend it. read more

We've taken our 2 1/2 year old golden doodle to St Clair Veterinary Facilities since he was a tiny puppy and we've always had friendly caring service. Before COVID lockdown our pup loved to drop in to get on the scale and get a treat from the staff and he never felt afraid to see the vet. When he started to go into a decline recently we were very scared. Our perfectly healthy active happy dog gradually stopped eating or drinking and was barely moving. While trying to figure out what was causing the decline, running tests and trying different approaches, Dr Hannah took the time to talk to us, explain what was happening, and followed up with phone calls to check on his condition. When he was at his worst Dr Hannah kept him on site on an IV for days. He came home for the weekend but by Sunday morning it was clear he was in a crisis. Dr Hannah met us at the clinic within an hour and tried to find an emergency hospital to take him but they were all full. She took him in, put him back on IV, came up with the diagnosis of Addison's Disease and began treating him immediately. Our beloved pup is now thriving again, thanks to the excellent care and concern of Dr Hannah and the clinic staff. His condition will require a lifetime of ongoing medication and monitoring but we are confident he's getting the best care and we're in good hands. Thank you Dr Hannah! read more

Yesterday we had to make the very difficult decision to euthanize our 5 year old boxer Rocky. The team at the clinic did their best to make this awful situation as easy as possible. Given the logistics of Covid there is a private tented area outside of the clinic, where family members can be present and interact with their failing family member. If the time comes that you have to consider the needs of your suffering animal then this clinic is a great choice to peacefully conclude the life of your beloved furry companion. You're in good hands with Dr Hannah and her team. Thank you for your grace and compassion on such a difficult day. read more

i been going to st clair veterinary for more than 20 years during that time i found the staff fantastic and dr hannah has been wonderfull with both of my dogs frist i had jessie for 14 years and now i have maggie now she us 13 years old a sugar baby and doung great thanks to dr hannah for all her great care and advice so very greatfull read more

I first met Dr. Hannah when she joined St. Clair Veterinary Facilities 30 years ago. Since that time, she has demonstrated her outstanding veterinarian/medical expertise by providing the very best of care for my current Yorkie (Maggie May) and past poodles (Ginger and Scruffy). It is her kindness and compassion towards my dogs, and us, that make her special to me and my family. And, in the event that we should unexpectedly need her services, we know she will be there for us. A special shout-out to the clinic's wonderful administrative staff, veterinary technicians and other medical personnel including Dr. Scalzo and Dr. Miller. read more

These people are absolute crooks. I went in for a dental estimate for my dog, and they quoted me $1500. I didn't know what to say, but I figured that was the price. The vet went on and on about "how expensive" dental work for dogs is. Turns out they were completely trying to rip me off. I took my dog into another vet, and called a couple more on the phone, and ALL of them said $700 or less! I was in complete shock that they would try to steal peoples' money like this. I try not to use the word "crook" very often, but these guys are absolute thieves. They should be completely ashamed of themselves. read more

I took my cat to St. Clair Veterinary Facilities because he was straining to pee. During his exam, I received a call from the veterinarian saying she wanted to get bloodwork done for him. Her bedside manner was unacceptable, going so far as to laugh at me when I asked how much extra his bloodwork would cost. At no point was I informed of the total cost of the visit. I left with a $400 bill, no diagnosis for my cat, cat food that I did not ask for and gave my cat diarrhea (even though I had informed the vet that this had been an issue in the past!), and a cat who is still sick a week later. DO NOT see this veterinarian. read more

Dr. Hannah is one of best vets I've ever had. I've been a client of this clinic on and off for over 15 years - the "off" periods were times when I lived outside of Toronto or at the other end of town with no car, and I was happy to reconnect with them when I moved back to the West end. When I lived outside Toronto, I got recommendations from Dr. Hannah for other vets, all of whom were also very good. The staff are patient and care about both the animals and the people they serve. One of my cats needed to stay for a few days last year, and they were great when I called and visited to see how she was doing. The cost of care is also a bit more reasonable than some of the places downtown. The reasons I've given the clinic 4 stars rather than 5 are mostly about customer service rather than animal care. I had one occasion when an associate vet promised to call me back to answer a question I had about my cat who had just been discharged, and he forgot. The waiting room is small and dated, and I've had a couple of issues with paperwork sent to the insurance company missing information. On the other hand, staff stayed late when I needed to go pick up my cat after work and are sweet and kind to my pets - no one is offering me a cappuccino like at my old downtown clinic, but that's not what's most important in a vet! read more

My kitten Ella is very rambunctious and so I was nervous to take her to see a vet for the first time, but she's mature enough to be spayed. Earlier this week I called to make an appointment with Dr. Hannah. To my surprise, the receptionist was able to schedule her in two days later. She was friendly and explained that Ella would need to come in for an examination and some more shots (Ella's previous owner took her for some boosters before I adopted her) before the surgery. As soon as I walked into the vet clinic, I could feel my pet carrier start to vibrate. Ella was purring! This put me at ease after she made blood-curdling noises throughout the entire five minute drive. Ella was hesitant to come out of the cage, but one of the vet techs helped me pull her out. Ella calmed right down almost immediately and seemed really happy when Dr. Hannah was examining and vaccinating her. Dr. Hannah is fantastic. She showed me how to brush Ella's teeth and sent me home with a FREE bag of special food that promotes dental health. There is also a complimentary kitten care pack they give out with multiple pamphlets, a blanket and a toy. I left as a satisfied, informed customer and Ella only squeaked once on the drive home - this time, out of contentment! read more

This place seemed OK the first time I went in. But then Dr. Scalzo used scare tactics and pressured me into doing more tests than necessary. The second time, I brought both my cats in for shots. They gave my cat a vaccine I did not approve before hand. Not cool. Then, the last straw, I made an Apt with Dr. Hannah. I told her that I have been feeding a raw diet, as there is a TON of info as to why it is better than corn-filled, meat-by product enriched food. Just do some reading yourself! She then asked me if "I was trying to kill myself" and ridiculed me for 10 minutes asking me absurd rhetorical questions claiming my AAFCO approved cat food wasn't as good as the corn filled, meat-by-product laden foods that she sells. She said "Meat-by-product is what your Grandmother ate, I would eat it myself". Yet when you do a simple google search you will find "Meat meal can contain the boiled down flesh of animals we would find unacceptable for consumption. This can include zoo animals, road kill, and 4-D (dead, diseased, disabled, dying) livestock. Most shockingly, this also can include dogs and cats." Yummy. I walked out of that Clinic without getting anything done and don't ever plan on going back. I am aware many vets do not agree with a raw diet because "vet schools are sponsored by the commercial pet food industry so their education only teaches them to recommend/sell these kinds of foods." but the way I was talked to in there was just ridiculous. I also feel like they push ALOT of the Science Diet food they carry, and make a lot of their profit from getting people to switch to their "better foods" when in reality its essentially just a marked up, more expensive version of Purina or Friskys. "Vets don't study nutrition. They also make 40% of their profits selling kibble and 'specialty' foods from the like of Hills and Science Diet. I rest my case." I am already planning on going to the Wychwood Park animal hospital instead. If your looking for a vet in the area I would rather recommend them over this place any day. read more

The woman at the front counter are hard working and kind, unfortunately we've had repeated bad experiences with both vets at this facility , including the wrong medical advice. read more

My family and I have been clients of this clinic for MANY years and I currently have 3 cats and a dog that go to this clinic. I would not trust any other doctor to care for my animals. Dr.Hannah and Dr. Scalzo have both been INCREDIBLE over the years - they are both smart, hands on, and are great at explaining things. No matter what they wants to do whether it is a treatment, or medication for my pet - they always explain why it is necessary, and the benefits. I see a couple reviews saying this clinic is expensive - it is NOT. You get what you pay for - they take exceptional care of their patients especially during surgical procedures. The staff have always been wonderful to me especially the receptionist. I will continue to take my animals here, and recommend it to everyone. This place is simply the best. read more

Dr. Hannah is great. Very knowledgeable and experienced. The clinic is full of good hearted people.

I took my cat to see Dr. Hannah a bunch of times and I liked dealing with her. After about a year or so of dealing with her, she recommended that my cat get some dental work done. I did the research and felt it was worth it to have it done, so we went ahead. Dr. Hannah had to take a blood sample from my cat and I could see several of her staff behind a window trying to get the sample from my squirming cat. My cat was squirming like crazy and they ended up injuring her leg in their attempt to get her blood, so much so that my cat limped for a couple of months afterwards. I decided to cancel the dental work because my cat was not in the best shape at that point and they still charged me for the blood work (i can't remember how much but it definitely was over $100!)... Another time, I brought my cat to see Dr. Hannah prior to all of this because my cat was legitimately limping. She is an older cat and Dr. Hannah told me it was because of arthritis. She prescribed some food that she sells which had to be special ordered for my cat and she was on it for a few months. It helped with her limp, but after a few months on the stuff, one day my cat refused to eat, was in obvious distress (difficulty breathing), couldn't lift her head up off the floor. I brought her immediately to the vet and Dr. Hannah said to take her off the food. This food put her kidneys into distress and as soon as she came off of it she was fine! Why didn't anyone tell me about the potential adverse effects of the food, or that maybe I might want to give her a mix of this food with her regular food?! I haven't been back since and will not be going! read more

I found the cost at this location to be exorbitant-- yes, visits to the vet are mostly pricey but this was ridiculous. I took my dog in to check on a small rash she had been having and ended up leaving with a bill of nearly 500$. I also left having no answers other than "it might be an allergy". I was surprised by the fact that the vet performed a series of tests on my dog that I was not aware she was performing until it was time for me to pay the bill. When I protested the charges, saying that she should have informed me before taking a skin sample for testing etc., the vet dismissed my protests with a " we were just trying to do what was best for your dog" and walked away. I didn't appreciate the service or the way she responded to my concerns about pricing. Needless to say I have since gone back to my old vet. read more

If you look carefully, there are mostly 1s and 5s. I'm pretty convinced that this has to do with the interaction of personalities - Dr. Hannah's and the reviewer. I found her gruff and arrogant at first, but my wife saw her as caring and fun. I came around after many years of excellent care. She does, in fact, have a wicked sense of humour and she is who she is. If you don't like to be challenged and you have no sense of humour, run in the other direction. If you like to live life with those who are living theirs with abandon, you will love it here. I've docked one star for price - it's expensive to own a dog. But you knew that already ;?) read more

This review is 12 years overdue but after stumbling upon some of these negative reviews I was shocked that their talking about the same office . In all these years Ive been taking my cat here I've always been treated with respect and my animal has always been cared for in The most loving way. I never felt pressured into buying any of their products, and I feel Dr. Hannah Has been very conservative in her treatment planning and has never prescribed anything to my cat that was not needed. I never felt rushed during a appt and always left with all my questions answered and staff are amazing. Honestly Reasonable prices, very clean office and I noticed they are always updating their clinic with new technology to Better provide the best care for their patients for example they now have a separate cat only area. I have recommended them to my friends and they also have had great experiences there. In regards to one of the reviews here saying they were quoted a big amount for dental and told a lower amount elsewhere as someone who has had their cat go through this procedure twice i appreciated being given a higher estimate so I can better prepare myself for a worst case scenario vs being given a low amount and be surprised later and both times the fees were lower than expected at the end Hope this review helps someone be put at ease honestly try them they are great vets . read more

I have been taking my dog to St Clair Veterinary for 1 year now and haven't had an issue until today. I just called to cancel an appointment I made this morning, and the woman who handled my call was rude and inconsiderate. Not only did she hang up on me, but she ignored my request for proof of vaccination, and when I asked to cancel my appointment she neither confirmed she had done so, nor did she ask why. I have had amazing customer service any other time I have called or visited, but this crossed the line. Whoever is answering the phones right now needs to be reprimanded. read more

I moved to Toronto 11 years ago, and started bringing my two cats and dog into this facility. I have always been impressed by the service and care provided, by front office staff, technicians, and all the veterinarians, especially Dr Hannah. When we were out of the country last year and our dog experienced extreme health issues, we called Dr Hannah, who spent a significant amount of time on the phone with us, advised us, and gave us peace of mind in very difficult circumstances. Their services aren't cheap, but they are worth it. I will never go anywhere else. read more

Dr. Hannah is receiving a lot of praise, and so I must speak my piece. She may love animals, but she does not care for human beings. I took my cat to the St Clair Vet for over six years. He had severe arthritis. She made it seem as though we had caused it, and would criticize that way we interacted with him. She actually brought me to tears in the vet because she made it seem as though my cat would die because of my "lack of care". In the end, she suggested a procedure for him that did not work and only made his condition worse. We were charged for it of course. If you love your animals, do not take them here. They give you more guilt and unnecessary expenses than anything else. read more

The staff and vets are amazing here. We brought one of our cats in for emergency dental surgery this week and we are truly impressed. Everyone is kind and attentive They gave us very detailed information. We received multiple follow-up calls checking with us to see how he was doing post op. Vets in Toronto are expensive no matter where you go. We are very pleased with St Clair Veterinary read more

So glad we came to this vet on recommendation of a neighbor. Dr Hannah is quirky she cares about her patient our dog and was great about giving her an exam and checking on her. The team worked with our insurance company to provide what was needed and gave an accurate estimate before proceeding. Our girl had a fractured tooth which was decaying and giving her bad breath. The nerves were exposed and it had to come out. Dr Hannah for what was needed to provide the best cafe for our girl. Our dog was so happy to see us but continued to check back on the staff proving she had great care. Thank you team for looking after our girl! read more

I trust St. Clair Vets completely with my dear tabby. They're caring, professional and their dedication to the pets' well being is totally evident. Dr. Hannah is one of the best vets I've come across. She's fun and very experienced, and will be frank with you about your pet's condition. My tabby had tummy issues and deteriorating gums at a very young age; Dr. Hannah simply recommended a special diet, which we tried out. In less than 3 months, my tabby is as healthy as a cat his age should be, and loves his new diet too. As far as rates go, I don't believe their charges are any different from those of other vet clinics. If your pet needs extensive testing / blood work etc- the costs won't be drastically different elsewhere. What I like best about this facility is how quickly they respond to emails. And they don't insist on a visit each time you contact them (unlike some other clinics I know of!)- overall, I'm very satisfied with them and will recommend them. read more

We've been taking our dog here for four years and we've been very happy with the service. They've been great at doing paperwork for travel to Europe, too. read more