I have been a subscriber many years and am so dissatisfied , the newspaper has few pages, stopped Saturday's and now it seems the television guide is gone too.... Not so much of a local news section.... The obituaries are most of the Sunday paper pages.... We will be stopping the times, the price is really high too... read more

Like so many print publications, the St. Cloud Times has been hit hard by digital media. What with all the layoffs, reduced staff, reduced hours, fewer reporters, the loss of one of their best photographers, and a newspaper that is a shell of what it used to be (it's primarily now a shell for the USA Today, which is tucked inside), the Times is filled with USA Today and AP stories, and short 500 word stories that barely tell you anything about what is going on locally, and they seldom go into great depth. Going online recently, of the 11-12 stories, nine of them were sports headlines. There is other news, people! It's a real shame, and a loss for the community. The newspaper, most days, feels like it's about six pages thick with as few as four advertisers. Yet, they're still raising their subscription rates, unless you're subscribing online (which was $5 at the end of the year). I simply can't bring myself to subscribe when what you receive is so insubstantial, and it also lacks balance editorially. Check out the headline the day after the election. The building sits like a ghost, a sizable structure, with fewer employees inside. They've also reduced the hours they're open to the public. The paper has made more of a move to digital and are seeking to help clients digitally with advertising, geofencing, and more. How can the print newspaper recover? Will it? Getting people to pay for something that they can find elsewhere for free is nearly impossible. People long to have local, in-depth stories told well. They had a great series, for example. on sex trafficking. I wish they would do more in-depth series like this one. read more

St. Cloud Times - Outside. - Print Media Near Me - St. Cloud, Minnesota

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If I could give them 0 stars I would. The website isn't user friendly, they do not respond to emails and I have attempted to call the customer service multiple times. Usually I am hung up on or NO ONE answers. Today I waited 2 hours on hold only to be disconnected. Terrible service. read more

St. Cloud Times - 2 hours on hold, only to be disconnected when they closed at 7:00. - Print Media Near Me - St. Cloud, Minnesota

My parents get the paper and it is always late. When they then go buy it at a store and cancel, the Times gives them a 19 cent credit. Not impressed. read more

So I regrettably signed up for an six month on-line trial subscription with the St. Cloud Times early July, 2021. On January 3, 2022 they charged me $59 for a full-year on-line subscription renewal. I called them on the same day to cancel the subscription. The lady I talked to said she would refund the $59 in the next week. Nothing happened. I called again on February 1, 2022 and talked to Heidi. I said I hadn't received my refund and how can I get this done? She said she is the "girl scout of the bunch and will get it credited". Nothing happened. I sent St. Cloud Times an email in late February detailing my attempts and again requested the refund. No response. I called again on March 17, 2022 and talked to Stephanie. She stated the $59 would be credited within 10 days. I told her by this time I really don't believe her - I think they are running a scam to get people to tire out and give up on cancelling their subscriptions. And of course nothing happened - no credit. I on-line chatted with Ivy at the St. Cloud Times on April 15, 2022. She said she can't handle my credit online. I must keep trying by phone. I am guessing she stated this because then there would be a written record to support my request. I wish I knew of a way to get my money back, but at some point a person does just give up, and I think they know this. read more

There were problems with the length of my subscription and cost. I called customer service and got three different answers to my situation from three different staff. Then I went to another staff with more authority and was given in writing the answer. A few weeks later, I then received notice that the cost had gone up, even though the letter I had said it would not. I have put in HOURS trying to deal with this problem. Numerous times my emails were ignored. If not ignored, I was sent generic answers/responses, that were not specific to my problem. This place is extremely customer-unfriendly. I have cancelled my subscription and hope to never deal with them again. read more

The St. Cloud Times is behind the "times". Not only do they lack in the sports section, but the A section. Then add to that the lack of correct billing. I am continually gettingi "late payment" notices. Now somehow after getting late notice, and talking to someone on the phone, I am paid up thru Dec. and I still get late notices. Of course the phone numbers I call are all stationed in the Philippine's, and it's hard to understand the person. I suggestion you correct all the problems, or your distribution will be down to "0" read more