they took great care of my son after he broken his leg. they immediately addressed his pain

Twice we've taken our son to this ER (once for congestion issues and the other for flu). Please don't get me wrong, their doctors and nurses provided excellent care for our son, but both times they billed us via mail for the visits. Despite having provided them, up front, with my TRICARE insurance information, we were still directly billed for the visits. We had to call them back on both occasions to square away the billing issues. From this point forward we will be taking him to Dell Children's or even an urgent care location should we need to. Please get your insurance processing squared away, St. David's. Thank you. read more

Abstract: long wait for mediocre care Doctor was ok. Our questions were answered and she wasn't dismissive. The nurses seemed rushed and didn't really respond to questions. This was our first ER visit in Austin. I think if we have another emergency we'll try Dell childrens. Things to improve upon: 1. Y'all billing me/ my insurance thousands of dollars but can't have a patient registrar in person? Seriously making me type everything by myself into an iPad was vexing when you're trying to juggle a sick and angry toddler by yourself. 2. What kind of hospital does not have a patient care advocate or navigator giving the kids toys to keep them calm and entertained while waiting? Every single hospital we've been to in CA have given children stuffies or books to read while they're waiting to be seen. 3. Have a vending machine with water! Not everyone wants to drink from the water fountain. Good grief the only vending machine in the ER waiting room only had soda and junk food. What is up with that? read more

We have been here multiple times with our child. He always gets great care. All of the staff is always very pleasant. We go out of our way to come here! read more

St. David's Children's Hospital - Got some coloring sheets for the kiddo while we wait! - Pediatricians Near Me - Austin, Texas

St. David staff is amazing and very caring. They help you out with your needs. Glad I go there instead of Dell Children's hospital read more

St. David's Children's Hospital - Television for the kids to get distracted - Pediatricians Near Me - Austin, Texas

I cant say enough great things about this children's emergency room! Unfortunately, I've had to bring in each of my 3 kids within the last 8 months. Each time, I was greeted quickly and with kindness. Each doctor was very gentle with my little ones and left them and myself feeling at ease. There has never been much of a wait which is usually late night, and we've been seen and back home within a couple hours. I like that they are specifically a children's ER because they have smaller iv's , pressure cuffs, etc that when I've gone to a regular ER, they didn't have. Last night my husband had to take in one of our twins for a virus hes been fighting for over a week. He had only slept 3 hrs the previous night, due to not being able to breathe and profusely vomiting over and over. We had taken him in to another location a week before and the doctor didn't even touch him. He simply prescribed an anti nausea and sent us home. After 6 days of him getting worse and not being able to sleep or keep anything down, my husband brought him here . He was seen right away and all his vitals taken. Doctor McClung even spoke to me over the phone and explained what she thought was afflicting him. My sweet boy was calm and happy in her and the nurses care. An angel of a nurse whom my husband only knows as " a dog mom with light colored eyes" thoroughly aspirated my sons sinuses and cleared them out so he could breathe freely. After several days of very little to no sleep, he passed out on the way home and even slept through me Changing him, putting him to bed and all through the night!! I cannot thank them enough!! He woke doing much better today and hasn't vomited since. Thank you soo much for helping my sweet boy breathe and sleep! The staff here is incredible and will go above and beyond to help your child. Don't hesitate even if it's a bit of a drive, you won't find better care. read more

St. David's Children's Hospital - Sleeping peacefully after treatment. - Pediatricians Near Me - Austin, Texas

See all

We had to bring my daughter to St David's Children's Emergency 2 weeks ago early on Saturday morning. I'm wishing I would have gone to Dell Children's after the experience we had! There is necrosis/dead tissue and tissue that is dying because of an IV infiltration. The IV never went into her vein, the nurse just inserted the IV into her hand tissue. The Ativan burned her skin tissue causing significant damage. I'm really upset because the IV didn't look right when the nurse put it in and he snapped at me when I said something, then less than 2 hours later I noticed that her forearm and hand was swelling up where the IV was and I wanted someone to look at it and they never did, they just said that "McKenna should stop moving her hand and keep it still so it doesn't swell". My daughter is 16 months, yeah, she is not going to sit still. I requested a doctor to come look at the IV since they were giving her Ativan (a vesicant) through the IV. They refused to get a doctor and just had the charge nurse come fuss at me for insulting the nurse's ability to do an IV. I was not trying to insult anyone, I was just concerned for my daughter. The ER Doctor ended up admitting my daughter to the hospital overnight. Once we were in the room I tried to get the nurse and Doctor there to look at my daughter's IV since by this time her arm was even more swollen. They said this happens sometimes and that its normal. I trusted them since they were medical professionals. Well the next day in the afternoon, when they finally pulled the IV out after discharging her I almost lost it, it looked so very swollen and this liquid was just coming out the tiny hole where the IV was. I wanted it looked at by a doctor before we left but the nurse said it was normal and very common for that to happen with IVs and that it would be back to normal the next day. I told the nurse that I am not comfortable leaving with my daughter's hand and arm being that swollen and splotchy, I really wanted it looked at by a doctor. The nurse got the charge nurse to come tell me that we had to leave and a doctor would not be coming in since my daughter has already been discharged, but they discharged her before pulling the IV out. We went ahead and left the hospital as asked. (See photos for reference) We ended up having to see a plastic surgeon. We are desperately trying to avoid surgery and skin graphing. The surgeon is very hopeful that it will heal without surgery. It took a while but she is finally starting to use her hand again and we are praying that there is no long term damage. read more

St. David's Children's Hospital - Sunday (6 hrs after we left hospital) is 1st photo. Monday is 2nd photo. Thursday is 3rd photo! - Pediatricians Near Me - Austin, Texas

We have two toddlers and have been here three times in the last 2 years. It is clean, the staff is friendly, professional, and knowledgeable, and the wait times are minimal. You never want to go to the ER with your children, but we drive from Lakeway here because the care is so good! read more

We recently had to take our daughter in for a viral infection she was experiencing and an absolutely terrible cough. We were seen almost instantly in the middle of the night. The staff was exceptionally amazing. They made my daughter feel safe and comfortable. Being that I come from a client service background client service is so important to me. We have had past traumatic experiences at doctor and ER. This overall helped her fear of doctors and hospitals. Considering we had to come back within 12 hours and we got the same exact experience even after shift changes with nurses and doctor. They went above and beyond both times. She was very well taken care of and they were efficient and was a great experience considering the circumstances. Glad we found a place we can take her when needed! Thank you! read more

This is a busy hospital (which is a good sign that you're in a spot where you'll get experienced care). While I wish the wait time had been shorter, I was very happy with the care the nurses and doctor provided here for my daughter upon arrival at the ER this evening. I felt that they listened carefully and thoroughly addressed our concerns. As a physician, I also felt that they gave appropriate confident and conservative management for her case which I greatly appreciate. Thank you, Dr. Bryant, and staff for taking such good care of my baby. read more

My son is 8 months old and has been seen at this E.R. twice since birth. The first time I brought him in was because his pediatrician instructed me to. She diagnosed him with R.S.V. but was concerned that he was having trouble breathing and advised us to take him to the E.R. After explaining this to the ladies up front, they asked in a condescending tone, "So WHY did you bring him here??" I was baffled and somewhat offended. The nurses were kind but the doctor (female, younger) spoke to us like we were stupid and shouldn't have brought him there. We were treated like we were an inconvenience and a waste of time. In the end, they flushed my infant son's nose and sent us on our way. The second time I brought my son to the E.R. he was running a fever, crying nonstop and would not eat or drink. Once again, the staff treated us like we were bothering them! They told me to calm down and that it was just a virus. I understand this is usually the diagnosis with sick babies but they did not offer to do any additional testing. I pleaded with them to do a full work-up because I had never seen my child in such distress. They begrudgingly agreed to do a chest x-ray (which I requested to rule out pneumonia) and that was it (besides fever reducer). The only reason I brought my son back to this facility is because it was a Sunday night and I felt it couldn't wait until Monday morning. After the lack of concern at the E.R. I took my son to his pediatrician the next day and he was diagnosed with hand, foot and mouth disease. He had a very bad case of it which caused blisters all over and impetigo. Looking back, I have to wonder how a CHILDRENS EMERGENCY ROOM could not identify this and diagnose him correctly! Now, I would like to preface my next statement with this: there are some nice people that work in the E.R. and I am thankful for what they do. However, the overall experience I have had here has been awful and I will not be returning. It burdens me that my son was born at the same hospital yet I cannot get quality, emergency care for him when he needs it without being treated like an inconvenience and a bother. Not to mention the fact that each visit costs me $1500! I do not recommend bringing your child here unless you absolutely have to. read more

Becka hands down the best !! Make me feel very comfortable and like I was at home thank you guys for helping me and my son. God bless you guys ! read more

Awesome experience for a not so fun time with my son! They were absolutely wonderful! Once the word gets out in Austin no one will go to Dell's Childrens ever again. They are caring, take their time with you and give you alot of attention. You wont get that anywhere else. From now on (which I hope is not much) I will take my kids to the ER and hospital stay (if needed) here. Kudos to a great place and one a parent can feel good about in a stressful time! I want to specifically call out two nurses that were so awesome on the PICU floor; Dani and Nicole! They rocked! read more

Although the actual emergancy was excellent, and the hospital. The billing department is a nightmare and I will never go back. They don't pay attention to federal poverty guidelines they just send you a notice that says your denied even though I clearly fall into the guidelines for some assistance on my 5,000 dollar bill for one night stay. That is even after insurance. There is no one you can call and talk to about why you were denied. I spoke with one lady who said they have their own formula for assistance, but when I questioned why a federally funded hospital would not follow federal guidelines I was told no that the follow guidelines. Which they don't. I will only use Dell in the future. I had same issue same amount of bill, same job, and same pay, it my bill was reduced to $700 something a single mom and teacher can afford and not end up homeless or bankrupt. read more

This was our first ER visit for my daughter , so I was very nervous. She fell out of a shopping basket and I wasn't sure of where she hit so took her to St. David's Children because it was closest to where I was and I had just read good reviews. We got in fast, to the room fast and wasn't long until the doctor came in , I will write a different review on the doctors site, I am not sure if the ER protocols but he did feel her head, checked her eyes , ears and watched her walk. 5 minute check and no mention of scans which I thought was odd but okay I was glad she was okay. 6 days later my husband and I noticed a soft hematoma on her head so immediately made her a appointment with her pedi, she knew the hematoma was too big for a week out so ordered a skull X-ray. Worst feeling ever. Did show a skull fracture. She sent us to Dell Children's for a CT. It did show very minimal bleeding. For this to be missed at St. David's Children's is devastating to me. We are still following up with doctors affiliated with Dell Children's to monitor the fracture. read more

After taking my 3 year old to a Med Clinic they told me I needed to take him to the ER for his high fever (104) I have ALWAYS been skeptical in regards to the ER as it is always a long wait and terrible service. Well I was BLOWN AWAY from the moment that I stepped foot inside the Children's Emergency doors. The entire process was quick and painless the nurses were out of this world fantastic. They completely made me feel at ease during a stressful time. One nurse even came in and apologized for the long wait (maybe 10 min at most) after we already had a full work up. I honestly was not expecting such attention and service. I will only ever bring my child here. I will never go to Dell again that's for sure! If I could give more stars I would. Thank you to nurse Andy for being so awesome! read more

I had a wonderful experience early this morning. I got straight in and the "child friendly" aspect of this place is off the charts. Staff was friendly, sweet, great with my baby and I was in and out in less than an hour. So relieved thank you all! read more

I taking my 23 months old daughter to the ER last night around 8:00PM, she is been sick for a week with cough and running nose. But today the scenario change, she staring have a fever of 104 and don't stop crying, at dinner time she refuse eating and we decide to check her throat and is when we find out her throat is super red with swollen tonsils and full of white patches. Decide to taking to the ER because we don't want way another day to see her doctor. In the ER they take the blood pressure and taking a sample of her throat, two hours later comeback with a Diagnostic of Viral Pharyngitis and they just said "Going home and we have a culture in two days, comeback if she can no move her neck or continue don't eating for dehydration". I can't believe, my daughter have a visible infection developing quickly and they one me to wait. That is ridicules, I'm very disappointment, why wait when you can attack and resolve the infection right away. They said is a virus not a bacterial, the virus one is only make your throat irritated and red vs the bacterial one in make does white parches, white parches is a visible sign of bacterial infection. Horrible experience and we feel cheated. That is why we continue see it news every day about Childs death two or three days after been in the emergency room and unfortunately been see in for an stupid doctor only thinking about his license and not about live. He talk me "It is a protocol", I understand the protocol but you don't play with my daughter life. read more

Took my 2 month old here because he had a fever , thinking that they would do well because its a childrens hospital. Unfortunately they did horrible.Two nurses held him down and put two IV's in his left and right arm moved the needle around looking for a vein that they NEVER found. I watched him cry and suffer for what felt like forever then to be told that they needed to do it a 3rd time because They didn't do it right so finally a "premature baby specialist "did it right with in just a few minutes . Why couldn't they do that the first time? Because they were practicing on my son as if he were a doll .Instead of making my sick 2 month old feel better , they tortured him.Then after all that they finally brought him tylonal. The nurse literally shoved it down his throat , and squeezed his cheeks, it all came out! So He barely received any of it. Come on, You cant shove liquid or food down a baby throat, you have to give them medicine slowly . Every single nurse that we spoke to or that checked my son did not seem very knowledgable or compassionate about babies . I basically went in to see him suffer, to be a lab rat , and to be told he has a common cold . I am so disgusted with this place . It should be against the law to practice on OUR children without asking the parents first ! How about practicing on your own kids! Shame on all those nurses that poked at my son just so they can practice .I so badly regret taking my son to that hospital . I wish I never went. Worst hospital ever . Please please do not go to this hospital especially with your newborns . read more

Don't bring your kids there if an emergency. They are understaffed. They didn't have enough beds to treat my crying child. We had to go to Dell Children. read more