Out of all the inpatient behavioral health stays I've had in the valley this is by far the worst place to go. From the staff who could give a shit what you're going through to the doctors who fight you about medication that you need to the beds that are straight from prison and the food that is absolute donkey snot. Then you have the so-called therapy that is an absolute joke and weekends they just leave you to be absolutely bored out of your mind because they don't have anybody working on the weekends so you're literally when you need help the most mentally they leave you to just soak in your misery I literally left ADA and walked away on feet that's how bad it was. Do not go there do not waste your time do not waste your money or your insurance going there it's an absolute waste and it's definitely an emotional trauma. read more

This place is a total dump!! I would give it zero stars if I could. The patients are mistreated, and their food is cooked in a kitchen not fit to feed an animal!! Dont know how it paßed the state inspection. Place needs to be condemned. Perhaps an unannounced visit from the state is what needs to happen. read more

I have dealt with mental health issues over the years. I am not ashamed to admit it. The thing I would be most ashamed of would be if I didn't. It's part of many people's lives. Most people would not be aware of it, considering the work I have done over the years. I will share it if I choose to. Overall my experience with the Momentum program at St Lukes has been positive. This is a program where you attend group therapy 3 or 5 days a week from 9:20 am to 2 pm. Transportation can be provided if you don't drive. If the idea of dealing with transportation issues seems overwhelming to you, there is a gentleman who can smooth way on that. Quite a few people go there after they have been hospitalized for behavioral health issues. I personally have attended because I was headed toward a hospitalization if I didn't. Is it easy to do, no. Has it allowed me to remember some very important lessons you need to deal with mental illness, absolutely. I can't say it would work for everyone but it certainly would be better than have your life go out of control. You have an assigned therapist and if that person isn't available, there are others if you need some one on one. These people also run the groups so you get different perspectives on them working with their specialties. You also get the perspectives of other clients in the program. It can be intense. You can approach difficulties and get support doing it which sometimes you really need. I have to compliment, Lynn, the director of the program. If there is an issue with another client, or even one of the therapists, she is very open to helping you resolve it. I am speaking from experience on this. I did not feel that my being a client made her any less concerned about my feelings on an issue with a therapist. I am saying this in particular because to really learn to develop strengths when dealing with problems, i feel you must be respected. she does that. Sometimes, you are just in a place where you need help with mental health issues. You may not know where you need to go with it to get a handle on things again. They say that a program is only as good as what you put into it. I feel Momentum may give you more than what you put into it at first. In time as you develop the skills you need for yourself, you will get as much as you put into it. Why wouldn't you? Who wants to have an illess that is out of control, mentally or physically? One last comment. The lunches are not gourmet, but I have never seen a program like this were they are! read more

Well I came on there in a stretcher they stripped you naked without your consent you gotta stay in a gown for 24 hrs until you get your clothes back whenever your having an anxiety attack they lie to you then they are constantly yelling and mentally abusing you but its bullshit. the type of care was ok.. I mean it wasn't bad bad but could've been better cant even have a dam pillow. the type of care they give is horrible. they also have a restraint room. they strap you down involuntarily if you freak out too much and it traumatizes anyone. cant even see out the windows neither they're spray painted shut its bull read more

St Luke's Behavioral Health Center - the hospital.. its bullshit it ain't perfect at all its really old.. - Counseling & Mental Health Near Me - Phoenix, Arizona

Great care! Great staff! The activity therapy department is the best. They are always helpful and teach valuable life skills

My ward is awaiting longer-term placement and is in a temporary locked facility right now. Initially, I consented to transfer him to St Luke's. I was afraid I had made a mistake and asked a friend who is also a guardian about St Luke's, and she said it was terrible terrible terrible. So it had only been about 2 minutes since I consented, so I immediately notified current facility I withdrew consent and said "anywhere else." So they must have told St Luke's he is not coming and they are seeking to place him at a different facility. Shortly afterward, a staff member from St Luke's called and very gently said I was in violation of a court order and he had to go to St. Luke's. Yes, I know he is on COT, yes, he was amended. I explained that he was going *somewhere*, just not to St Luke's. The staff member tried to argue with me about it. I said that they have no relationship with my ward, his current facility does, and if the current facility has a problem with my decision, the current facility knows how to act on their concerns. Obviously, a guardian has a right to consent to which facility. He is NOT going to St Luke's, but if that is how their front staff deals with a guardian, it makes sense that St. Luke's treats their patients like dirt. read more

St. Luke's Behavioral had some great staff members that stayed on-top of communicating with each other regarding my care. I have been to another outpatient facility before, and St. Luke's seems a bit run-down and old. Most employees seemed passionate to be doing their job, especially the in-take nurse Sue Lynn. However, for being a paying patient, the food was extremely mediocre. The classes within the outpatient services had some structure, but dragged on at times. There could be much better structure to ensure better engagement from the patients/group. read more

My wife was raped by another patient here, exacerbating her psychosis and extending her stay. They would not talk about the incident. Phoenix police followed through with an investigation and ultimately concluded the perpetrator was not culpable, and after she was discharged and effectively lobotomized by weeks of forced medication, she was made to sign over her right to prosecute the perpetrator. Because she was delusional she reasoned that the rapist was an incarnation of her boyfriend, rather than the malingering sociopath he was. The Phoenix PD and St. Luke's ran with this explanation. The hospital notified my wife that a caretaker she "assaulted" (with thrown ice water) would be pressing charges. They would not answer any questions about the sexual assault they enabled. They billed for an ungodly six-figure sum nonetheless. They did not provide records of this incident until legally compelled and would not talk about it. On asking for the records, they informed us they moved the records department to another facility. They then took another three weeks to deliver the records. By this incident, I know this is a place that will not secure you up to and including your rape at the hands of a sexually violent patient. They will do their utmost to cover themselves and protect your rapist. They will actively conceal all of this as long as possible to avoid statutes of limitation, and still have you pick up the bill. No rape discount. No apology. Don't go here. read more

My son was admitted to st Luke's in July 2023 on a court ordered psychiatric hold. Somehow he was allowed out of St. Luke's against that court order and was found dead on the street on August 8th. Nobody at St. Luke's will take responsibility for this travesty. They even tried to deny that he was ever there but I received phone calls from him that I traced back to the facility. I want answers for how my son ended up dead when he should have been in lockdown in St Luke's. DON'T TAKE YOUR LOVED ONES TO THIS BUTCHER SHOP! read more

I have been here before for mental health issues and let me tell you, they did not cure me. another hospital did. St lukes children groups was mostly only targeted to kids with anger issues. The food here was horrible and another child ( in there for homocide ) said some unpleasent things such as "ill get u h**ny by the end of tonight" without consent of the other person (me). This place did not try to stop it. The staff dont really appreciate the children who have struggled a lot with neglect and they talk when a kid is trying to. I wish they had tried to help children with suicidal thoughts and self harm such as me and not punish then for what anger issued kids did. I did not appreciate what this place has done for me. Mind you, i was 12. read more

I went through treatment at St Luke for alcoholism over 30+ years ago. They helped me with accessing tools needed to deal with my alcohol dependence and the havoc it wreaked in my life. I'm happy to report that one day at a time from Dec 1985 to this one July 5, 2022 not a drop of alcohol have I drank. St Luke's assisted by not just introducing me to AA and other supports but providing f/u as well. I thank my Higher Power ( I know as God) and ask that He continues to bless me one day at a time. read more

If you're feeling suicidal DO NOT GO HERE! THERE ARE BETTER PLACES! The nurses - a few of them, anyway were very comforting and helpful, especially Alyce and Jenn. Those two helped me realize some very important things just by taking the time to chat with me. Kudos to them! The techs are not....approachable. I mean we're there because we're seriously mentally unstable so being a dick is kind of not helpful. There were some techs and nurses who were down right bitchy and rude. I think if your disposition is negative you should not be allowed to work with suicidal individuals. Its a scary and fragile time for us. The food. They managed to ruin every single breakfast lunch and dinner they made. Just awful. I've never had such garbage tasting crap on a platter in my LIFE! We already wanna die, please give us good food? Locking up the juice is too much, too. The juice was the best part of my day every day. Leave that stuff out. Not the best place. If you're in need of mental health services go to Banner Scottsdale. Trust me on that. read more

Unfortunately my daughter was a patient at St Lukes. She is autistic and has behavioral issues. If it wasn't for St Lukes we don't know what we would've done with my daughter. We love her very much and we love St Lukes for the attention and caring and personal love that they gave to her and we will never forget them.My daughter especially loves and continues to talk about Mr. Bernard, And Deborah read more

Absolutely horrible. They were given a list of medications in my partner is allergic to and yet they still give him those medications. How hard is it to read a list of stuff that's going to hurt the patient and not give it to the patient. If you have a loved one and a thinking of taking them there I would seriously look for a different option. I will be finally official charges with the joint commission. This hospital needs to be torn down read more

Why does this place have bad reviews? The staff here are so sweet and helpful and the patients are awesome and friendly for the most part. It was a nice escape from drama And very calm They have classes for people staying there, fun therapy , healthy food and constant monitoring to keep us safe. I recommend st Luke's and hope they get more good Reviews. read more

Northsight Recovery toured the facility and was amazed by the longstanding history behind St. Luke's in Maricopa County's communities. All staff members that we made contact with were friendly and genuinely seemed to want to make a difference in our community. read more

ZERO STARS. This is the WORST place to take anyone. Their communication is awful and they don't explain anything to the family nor the patient. I asked several times for them to make sure they communicated what was going on and the discharge date but they let my family member go when they weren't even ready to leave!!! They didn't know where they were and they weren't given any information but just let go onto the street. Not once did they call us to let us know. Imagine losing you family member who went to this facility and they come out with NOTHING. No papers, no cellphone, no money. AVOID THIS PLACE!!! read more

If I could give zero stars I would. Do not go here for inpatient substance abuse services. I admitted myself voluntarily for help with issues with alcohol. I am also addicted to nicotine gum and Diet Pepsi, but I wanted to tackle one addiction at a time. I was told in admissions that I could bring the gum with me, and, as there was a soda machine in the lobby, I figured soda was ok too. Nope! Once taken to the ward I was told I could not have my gum or be allowed to drink any soda. So they were basically telling me I had to give up 3 substances all at once! I was not informed of this ahead of time! I was shown to my room and the bathroom was dirty with a vial of URINE, yes, you heard that right... a vial of some guy's urine left on the sink. I informed the staff, and was ignored. I finally removed it myself and placed it on a game table outside my room, hoping someone would take it! I had also informed the staff that I was currently under the care of my regular physician, and had detox meds that had been prescribed by her. I never saw those meds. They made their own decisions without my doctor's consent. At one point I was asked to fill out a form listing my PCP's name, and someone had written the words N/A by it. I asked, "Don't you want to know my doctor's name?" To which they replied, "It doesn't matter." Seemed completely unethical to me to not care about being in contact with a patient's current physician. I will be filing formal letters of complaint to the CEO, HR and supervising nurse of St. Luke's. I also intend to call my insurance company tomorrow to inform them of the reasons I left early. I'm still sober, because if nothing else, I never want to go back to a place like this! Stay away! read more

Appalling conditions. They put people in wards in the basement where there is no sunlight. The rooms are run down and dirty. The showers and bathrooms are completely disgusting. I would have rather relieved myself outdoors. But you have to earn the privilege of even going outside. The mirrors are warped so you can't clearly see the deterioration of your condition from having stayed there. Once you are behind the doors of the ward, the only way you will leave is if the doctor in there gives you the okay to be released, meaning they could hold you for as long as they wanted, even though the paperwork they have you sign gives you the impression you can leave at your own choosing. The therapy there is remedial and was of little to no value there. Most of it is group therapy where you talk about feelings and is not geared toward a specific individual's needs. You see the psychiatrist for 10 minutes a day, if that. His job is only to prescribe you medication in a wait and see what works and what doesn't work fashion. The beds are made of a very hard plastic and it is almost impossible to get any sleep in here which is not conducive to a healthy state of mind. They run the place more like a business rather than a care facility. Providing the lowest possible care at the highest possible price. I saw what they charged my insurance for a 2 night/3 day stay and it was criminal. Upon entry they try to extract money from you but don't allow you to see the conditions where you will be staying in first. The intake and exit process has a lot of inexperienced people running it. Other patients had told me they had been there for weeks, months on all sorts high dosages of painkillers and antipsychotics. Places like these are in a position to take advantage of patients for their own profit. This place is a business first and a health care provider last! One man was undergoing electric shock therapy and he would laugh randomly and tell random jokes throughout the day as if each one were an electric shock to his brain. It was painful to see. The food is also disgusting. The only thing that didn't taste gross was the fruit and the drinks. It's basically powered eggs everyday and then some nasty slop at night. Even the oatmeal is gross. When I was released I looked like a totally different person. Like a beggar. I ran out of there as quick as possible. They tried to get me to fill out a survey but words cannot describe or a survey cannot say what a horrible experience I had in this place. read more

After my dad was admitted to the hospital, I had the pleasure of meeting and talking to Kara, the head nurse. Out of 50 nurses, I can count on one hand the nurses who can identify Hypothyroidism and what to do about it. She took the time to talk with my dad and explain the test results that showed his Thyroid Stimulating Hormone (TSH) reading was about HALF of what it should be. The doctor put my dad on Synthroid, which is a CHEMICAL and NOT natural Thyroid drug, but at least they identified the MAJOR reason he was admitted to the hospital in the first place. He will be switching to NATURE Thyroid once he gets out and can see his NATUROPATHIC doctor. P.S. Anyone admitted to this ward should check their body temperature, If it's below 98.6 then you have Hypothyroidism. Ask the staff to do a FULL BLOOD TEST for Hypothyroidism. TSH T3 T4 Reverse T3 read more

Given the choice, I would never have dealings with St. Luke's Behavioral Health Center ever again. Unfortunately, it was the only place in town that had a bed available when a family member needed inpatient care. Top reasons to avoid St. Luke's like the plague: 1. You might get assigned Dr. Cohan. She is rude and condescending. Be prepared to be made to feel lower than pond scum if you have to interact with her. 2. Though the facility is in-network with your insurance, you'll get assigned a doctor (with no option to choose for yourself) who is out of network. That bill is fun to receive. 3. They'll charge you up front and then screw up the claim with the insurance so you're left holding the bag. That will then screw up the claim with your outpatient psychiatrist, leaving you with a hefty bill there, too. 4. It is impossible to speak to a human being in billing to straighten anything out. You'll spend weeks repeatedly calling, trying every option in the phone menu, only to end up with answering machines. Your calls will never be returned and you'll be left with no recourse to recover your $1000's in over-billing except to hire a lawyer (who naturally will get every cent you eventually recover). read more

In one word..HORRIBLE!!! Families in crisis should never be treated as rudely and unprofessionally as they do at this facility. The social worker was terrible!!!! She hung up on me because I said I had found my daughter a better facility. She was very angry that I thought another facility would provide better health care. I explained at the other facility she could have zoom meetings with her children. The social worker yelled at me "lady, it's a pandemic, nobody is having meetings. I said Zoom meeting, she repeated "it's a pandemic"..Obviously did not know what a zoom meeting meant. My daughter wanted transferred to a different facility. Contacted several facilities saying all she needed was a nurse to nurse transfer. Could not get one employee at Saint Lukes to help with any of it or tell us how what they needed in order to make it happen. Dr. Carr was impossible to contact and the social worker who was supposedly an advocate for my daughter would barely speak to her and would basically say that isn't my job to everything and when asked for some guidance on who else to speak with she said she didn't know. I firmly believe they were just in it for the insurance money. When the allotted days the insurance would have paid had passed, they released her. When my daughter asked for a transfer she was told no that if she tried to transfer they would get a court order and place her on an involuntary hold. They bullied and pushed around someone at her weakest moment. I have never in my life been treated or watch my daughter be treated by supposedly medical professionals in such a heinous and disrespectful manner. This whole system needs looked into. read more

Please don't go here. If you're like me, voluntarily entering for some rest and counseling, you'll get neither. If I could give zero stars, I would do so. People who are either in severe stages of dementia or schizophrenia are treated very poorly. Staff yell at them, wake them up to draw blood with only yelling and a light turned on suddenly by someone with a needle. My roommate was one in that situation. When she was woken up like that for blood draws, she would start yelling and showing signs of being very upset. I told staff a couple of times that my roommate is not hard of hearing - she's just scared. Please be gentle with her, and she is actually a sweetheart. There was no rest because many patients yell and scream out throughout the night. There's no ability to take a nap during the day, they take away everything from you, including your dignity. How could anyone improve in this environment? Nobody tells you the schedule of when you would be able to make a phone call or when visiting hours are. I was there voluntarily, and was at the end of my rope -- and then the weekend came. My assigned doctor wasn't there over the weekend, so I wasn't voluntarily able to leave. It was a long time waiting until Monday to declare I needed to leave. When I got home, I had a severe rash on my back and on much of my body. It took me a couple of months to recover physically from having been at St. Luke's Behavioral Health. The techs were disinterested, just trying to get through each shift. The nurses were trying desperately just to keep up with their workload. The docs who came bay were in and out as quickly as possible. I had a few questions written down, and after going through a few, the doctor said to me, "is that it, because I have other patients to see." The management must not be instilling processes that work in this kind of environment. I did find the food to be good. There's too much of it with snacks galore. They are likely trying to keep people at bay with food. Lesson learned -- if you feel you want to go to a place like this voluntarily, take the time to research the reviews yourself. read more

I cannot say enough about this place! Suzi the nurse was pleasant, respectful, when I asked her questions, even though I know her job is stressful, she answered all my questions. The counselor and physician on Adult Services Unit 2 on 11/5/19 are amazing and they care. My loved one would rather go see these people than his physician in the community. I appreciate them and their help during this stressful time. read more

Don't ever visit any St. Luke's it's a ripoff. They don't tell you anything when you ask them questions and then they send you a bill for several thousand. Disgusting! read more

These people absolutely do not care about you. You either do the programs THEY recommend or you don't do anything at all. I wasted four days coming to their group therapy and the entire time all they did was try and force me into coming 5 days a week from 9a-2p. I can't do that but I still need help. "Well, we recommend this so if you don't do THIS then you don't get help." This place is a waste of your time and these do-nothing cnts can all go fck themselves. read more

I really hope no one comes here the staff can be awful and make fun of the mentally ill and no one should go through that especially if you're trying to get help so please don't come here I literally got trauma from being here and I still remember until this day so just go somewhere else if you can . Ps this comes from someone who also has issues but I'm very reliable with stuff like this read more

Most Nurses are good.....but food is horrible.....and my grandaughter gets admitted with her shoes on and when she was discharged, she left with hospital socks. They could not find her shoes, lost many personal items and clothing. Was very unhappy with them about this. I complained and got a return phone call....but no follow up to find the rest of her belongings...never again. NOT THE BEST PLACE. read more

I'm 13 and was here on my 13th birthday for attempting. This place was terrible and i have nausea problems, and the food made me throw up so much I lost weight. the nurses were terrible and quick to call a code before understanding you (even if you had calmed down) you can't leave until you're on a "certain level" . My friend there got called an attention seeker by a nurse for crying cause she missed her mother. What do you expect dude, we're teenagers. Fuck st Luke's , don't send ur kids here :) they also put me on Prozac and failed to tell us it was only for a month, and it was my first time being inpatient so we weren't aware. So I had withdrawals and attempted again.. don't come here read more

If I could give this place 0 stars, I would. I had gone to the hospital for overwhelming intrusive suicidal thoughts. I was hoping to get some quick counseling and some helpful resources. Instead I was told about this place, and was informed that my parents were on board and thought that I needed help. So i signed all the papers to be admitted and was transported by ambulance to st. luke's. When I got there I was placed in the lobby for an hour. When I got back into the office to talk to someone he informed me that since I came in voluntarily I could leave whenever I wanted. As well I could refuse any medications and services. I was then taken to another back room where I was asked yet again the same exact questions. Then I was told they would be right back, all there was in the room was a hard plastic couch. I ended up falling asleep and waking up 2 hours later on the same couch hearing all the social workers talkings about where I was. They then found me and said "oh we must have forgotten about you" like who says that especially in the medical field. I was then taken to my wing which was with severely mentally unstable people. a murderer was even in my wing where she would non stop scream at all times of the night about how the sun asked for their souls back. The nurses didn't do anything about this, they in fact had conversations with the patient loudly in the common room all night long. like I came in for suicidal thoughts and ended up with the worst of the worst. But anyways that first day I was told it was medication time, and that i needed to take my meds. I said that I didn't want to take any meds. They the. told me "absolutely not you need to take your meds" and was walked over to the nurses station where they gave me mystery bright yellow pills. still have no idea what those did. I realized quickly after coming here that this was not where I needed to be. So I quickly asked for an AMA which would have me released after my doctor approved it. keep in mind the first time I asked to sign the document they never printed it out and left for the day. I had to ask another nurse and they said they would do it as well, and then forgot and had to be reminded 2 different times. They work really hard to keep you here no matter the reasoning or situation. They told me that I must stay a mandatory 24 hours to be watched by my doctors. Which was not discussed in the initial conversation with the nurse in the lobby. the funny thing is that I was there for 28 hours and only saw my doctors once for 5 minutes on my 26th hour. where she told me that I needed to stay for at least three more days. at this point I demanded for my release and said that if i stay here for one more second I think I might actually go insane. she then told me she was disappointed that I would go against her advice. I simply said i don't care and I would like to leave. meanwhile I didn't know my mom had been demanding to see me and for me to be released for hours before I saw my doctors. My parents were never contacted that I was even leaving the initial hospital, and was never informed i was being transferred to here out of all places. My parents didn't know I was there until 10pm on my first night. I was told I would be close to home which is east east mesa, but was transported to a facility in west phoenix away from all of my family. I told them everything that was happening and i could hear the fear in my moms voice. whatever they're doing here is not acceptable. The techs are rude and demanding, and for someone suicidal you'd think they'd be more nice to you. they tell you where you can sit when you can talk on the phone and when and what you eat. I have never felt more like a piece of property in my life. I was also told i was going to be able to keep my phone, absolutely not the case. i got 10 minutes on 1 phone a day that was shared with all the other patients. i could go on and on about the things that are wrong with this place. but this is all i can think of as of right now. I also want to add that I came in super high spirits and was laughing with the emts. I left this place scared, anxious, and shaking for everything I had experienced since I got there. I couldn't sleep at night because the nurses would be talking all night which made me sleep deprived and more anxious. I would lay in bed almost all day just shaking. I came in here depressed and left traumatized. please do not send your loved on here especially for depression. this may not all make sense but I was released only hours ago and it's hard to get all my thoughts into one right now. but people need to know what's going on here. They weren't all bad though I met one nice tech and one nice nurse the entire time which made it a little more bearable. however that does not excuse the treatment I received here. read more

My daughter went there on an overnight behavioral crisis observation. She was 10. She was put in a unit with kids up to 17. She was stalked for 24 hours by a 15-year-old who threatened her constantly until she jumped her and punched her in the mouth. I get there, the staff literally told me that it was "not that big a deal" my daughter thought it was "funny" and I run in to see my kid bleeding from the face and crying hysterically and then they tell me MY presence is why she crying, WHILE SHE'S BLEEDING FROM THE MOUTH. Then they tried to convince us to charge the kid that punched her. The kid that punched her was where she belonged, in a behavioral health unit. Where the fuck was their staff. Aside from being busy covering their asses?! read more

They have quality therapy people and many good and solid people working there that have a genuine concern and compassion for the clientele they serve. The problem is that it is not adaquetely staffed in numbers in the units. NURSES are more concerned with having power and control because they can rather than help. The administration is more concerned in the financial matrix rather than support their staff and that is both Nurses and Techs as well. Sadly there is a minority number of people on staff that are basically lacking of social skills and professionalism that bring down the quality of the work environment. I do not enjoy giving this rating and the caution to NOT work there but for the small minority that bring it down I have to give this low score. I hope that soon it can become a place that is a recommend work environment to work in. read more

This is about Generations. My dad has been her several times and each time the promised plan of action is not followed through on. Staffing's are condescending and short. Basically if your family members behavioral problems are not constant and obvious then your just a source of money for their company. Prepare to be ignored by staff. This place is only good for "baby Sitting" your family member. now get out. read more

Well, after having time to recover I can look back and give my honest 2 cents. This place was pretty bad... especially if you aren't there for detox. I went for depression and anxiety. I arrived at the hospital after a banner hospital didn't have room. I was already getting ECT at a different banner but they said I would have no choice but to got to st lukes. It was horrible. You get put in this waiting room that's set up as an office until they have a bed ready. In my case this was 4 hours. Four hours sitting in a waiting room chair. They finally took me down stairs witch I later found out is a place I should not have been. Downstairs is for people who are there for court ordered treatment. Patients who frequent the joint called it the dungeon. It is dark and very depressing. After 6 days being down there one of the nurses found pity on me and said she would try to get me upstairs. Fortunately it was night and day difference between up and downstairs. I found out they do activities like rec up stairs and the people were in similar situations to myself (not there for court ordered treatment). The doctors there were very unhelpful. In fact I was tossed between several different ones because they went on vacation and bounced me back and fourth. I asked daily to be let out but they insisted I stay. They were really pushing me to start my ECT over at their location which I knew better than to do. They provided no change to my medication from day one so I don't know what the point in keeping me 23 days was. I asked daily to be discharged but each dr said it was up to my "assigned" doc to let me go and she only saw me the first 2 days before she went on vacation. I had to wait for her return and it was during the holidays so that was some time. The nurses upstairs were much nicer and one truly cared. She had braces and was middle aged. I had a couple panic attacks while there and the only anti anxiety they gave me was in shot form so that was unpleasant. They do let you use the phone whenever so that was great. I talked with my SO for hours each day to stay sane. Banner del webb is much better! read more

Unfortunately ,my sister transferred to St. Luke's from a different hospital. After only a couple of days, she showed rapid deterioration of her faculties. Even her manner of speech changed. She became a different person and looked sickly and yellowish in color. They gave her someone else's clothes that were about 40 sizes too big and appeared to be from the late 1960's. They were so old they were moth-eaten. She had her own clothes there, but the attendant told me they would not permit her to wear them for some unknown reason. While I was visiting her one evening, my sister had to use the restroom. The attendant told her she could only leave the room once, and if she did again, we had to terminate our visit. As my sister had an upset stomach because of the food she had eaten, she felt the need to go again after a few minutes. The attendant told us to say goodbye, and I was not permitted to see her again that night.. While in the waiting room, I could hear other patients on the inside screaming, throwing things, banging and kicking on walls and doors, cussing, etc. There was general pandemonium going on for the entire duration of the visit. One patient who was also in the waiting room with us visiting with relatives cried loudly and incessantly the entire time I was there. There was no privacy, which made for a most distressing visit. Even though we weren't permitted in patient quarters, it sounded just like an insane asylum. This was unit 5. Avoid this place if you can help it. Believe me, it's frightful. read more

Worst experience EVER!!!!!! I was seen here and it was the worst hospital ever the rooms and bathrooms are nasty they placed some crazy girl in the room with me who spit and threw up and was so gross, they didn't help me what so ever. read more

Phx St.Lukes behavioral center hid all the info of the abused that happened to me by Billy Ray Belford the head nurse wrote on charts violation of fake documents and adding after 2 yrs as I tried to retrieve my medical files, it took that long for them to release my records, my Exray was also altered. read more

The quality of care at this facility is appalling. It is s not only terribly understaffed and disorganized, it is also grossly misrepresents its inpatient program. Its individual therapy approach amounts to nurses, social workers, and therapists asking a patient once a day how are you doing. Group therapy sessions include a social worker turning on a DVD and handing out a few work sheets. Most egregious of all is that the facility tacks the label therapy on all group activities when they are nothing more than simple activities to keep patients occupied. For example, Art Therapy is nothing more than a so-called Certified Therapeutic Recreational Specialist (CTRS) escorting patients to an Arts & Crafts room where the CTRS then stands around doing nothing while the patients can paint or do whatever. Then there's an Activity Therapy labeled Cognitive Leisure Ed on Unit which is code for giving patients 30 mins reading time. Recreation off Unit Therapy is escorting patients to the pool so they can go swimming. Music on Unit Therapy is turning on some music. The inpatient care at this facility is nothing more than day care and sadly, poor day care at that. As a family member, expect to have no idea of who is providing services to your loved one as no one can seem to explain anyone's role or function on the unit including giving you a clear explanation of what their own role is in the overall care of your loved one. The one exception to that is Dr. Karen Kando, the psychiatrist assigned to my son who told me in front of witnesses yesterday that there is no need to talk to the psychologist that's been caring for my son prior to his inpatient stay and that she never talks to psychologists. In fact, she didn't even know he had been under treatment prior to being admitted despite having been left messages by his psychologist (which she did not return) and having his entire file in front of her. Dr. Kando informed me that her role was simply to handle his medication. UNBELIEVABLE! I called the Administration Office to voice my concerns and told them that I didn't know if Dr. Kando is just arrogant or lazy but what I do know is that she is both unprofessional and negligent in refusing to speak with a psychologist that is actively treating one of her patients. When I question anyone about the lack of the most rudimentary individual counseling and the activity therapy sessions that amount to nothing more than recess on a day care schedule, I am informed that this is simply "Acute Care" designed to stabilize a patient. I realize in a crisis situation, you have little choice but to go the ER at a facility like this one. Unfortunately, the only one that has gained any insight during my son's stay at this facility is me. If you think there is any possibility that your loved one may require some inpatient emergency treatment, take the time now to find competent, professional, and high quality care. That way, if the time should come that you need emergency care, you will already have the facility lined up and hopefully they will have a bed available for your loved one if they need it. If a bed isn't available, be prepared for your loved one to be placed in a substandard facility like this one and be prepared to ask lots of questions and make lots of calls and don't be hesitant to call the Administration Office immediately to report any issues with your loved one's care, though I am still waiting to see if my calls upstairs do any good whatsoever. read more

Provide professional help with staff being nurses and doctors. Are there to help you and guide you to sobriety. Do NOT go to places like Scottsdale Recovery Center which is awful. St. Lukes has been doing this for years and are wonderful! read more