Note: our trip was about two years ago, and it came up in my Facebook memories today. I realized I hadn't posted it on Yelp, so I'm doing that now, so parents can be warned before taking their children here.
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So you may have seen advertisements for the St. Mary's Railroad to ride the Santa Express, and be thinking it looks like fun. You might want to take your kids. DON'T. Here's a big reason why: MY SON FELL OFF THE DAMN TRAIN.
So one of the advertised highlights of this trip is the stop at a "Winter Wonderland" (more on that later), where a crappy little skit is performed. The problem is, half the train can't see it at all because they're seated facing the opposite way, and the set for the skit is so tiny that only the second car can really see it. So the train employees told us all over the intercom to have the children come forward to the front of the train so they could see better and -- and this is key -- very specifically *told the adults to stay back in their seats*. So Benjamin and my 8-year-old sister went to the front to try to see Santa in the skit. I followed instructions and stayed back, assuming it was safe, and that the employees who had been walking around on the train would be supervising the children. Apparently not. At some point, he fell through an opening between the walkway and the gate, 3-4 feet down onto the ground. I don't know exactly what happened, because I was following instructions and staying back, as I assumed that the train would be safe for children to walk around on. When I rushed to get Ben, one of the employees casually mentioned that someone else had fallen off the train before too. They didn't say how often it has happened.
One of the people in the skit is a pediatrician, and she and an EMT came to look Ben over right away. They determined that he was all right. After that, the pediatrician continued to check on him, and she was very attentive and kind, and was very good with him and my other kids. But everyone else seemed to brush it off and acted as if they couldn't see why it was such a big deal, or why we were so upset. Um, maybe because my son just fell off the damn train??
As far as his injuries go, we're lucky that nothing was broken and he didn't appear to have a concussion, although that was a concern according to the pediatrician and my husband, who is an EMT. He was in a fair amount of pain, though, and had scrapes and bruises all over him: his ears, his back, his elbows, his knees, his stomach. He had a knot on his back, his head hurt, his back. He had major bruising. We were told that someone would follow up with us that night to make sure he was all right.
Guess what? No one called. When we tried to get our money back, the person at the register argued with me at first, wanting to know why no adult was holding his hand. Um, because they SAID for children to come forward and adults to stay back?! Eventually we did get our money back. We called not long after we left to try to get in touch with a manager of some kind, but we were told that they didn't have contact information for the manager. The best they could do was email them and have them call us back. That never happened, either.
Apparently, a child falling off the train is no big deal to these people.
When we got back to the station after the train ride, the first thing I did was go get a better look at where he fell through. The story is that he evidently slipped and lost his balance. And because there is a LARGE gap there, he was able to fall right through the gate and the train car. So how often do children fall off of this train? Is that why no one there took it very seriously? Regardless, if you take your children on the train, know what you're getting in for. It's not safe, and it's not because Ben was rough housing around. He simply lost his balance. That was it. A child shouldn't be able to fall off of a train just because they lost their balance, ESPECIALLY not when children are encouraged to walk around on the train.
As for the train ride itself, aside from the fact that my child fell off and was injured, it was a massive disappointment. We rode on the train with nothing to see, literally, except houses and old junk train cars. There was Christmas music playing, but that was it. You went to a "Winter Wonderland", which was a tiny skit with a tiny set. You don't get to walk around, and can barely even see it unless you're in the second car (there are three). Then you turn around and go back. That's it. Even before anything happened, I sat there thinking, that's it?? We paid $80 freaking dollars for this?? It was a huge letdown. And on top of that letdown, my child was injured, and most of the staff seemingly could not only care less, but wanted to argue with me about refunding our money.
Take my advice: save your money. I was so hoping this would be a Polar Express type ride we could go on every year, but I can tell you right now, we will NEVER go back. read more