I love Louisiana eye cares staff and Doctors. However a couple weeks ago they called to tell me my…read moreglasses were ready. I ordered a pale purple frame, I got grey. Also the right arm will not stay up. I couldn't address the color as I had a flight to catch to Va for a family funeral. I go tomorrow to see if they will fix my issues.

I had a routine eye exam here, which is where I've always gone. When I made the appointment, they…read moreverified that none of my information, including insurance, has changed. When I checked in, she asked for my ID and insurance card, which I handed over. Had the eye exam. Everything went great. Go to checkout and I'm told that my vision insurance is out of network, so I'll have to pay the full amount of the visit. That they stopped accepting my vision insurance. I asked why at no point was I informed of this and they couldn't give me an answer. I always check in network/out of network for new doctors. But I've previously gone here (and so has my son), so it didn't even cross my mind to make sure they still accepted our insurance. If they're in network for you, great! The docs are awesome! But you never know when you'll suddenly become out of network and not be told until after your exam. The office manager was helpful in providing me the information needed to file an out of network claim with my insurance. However, at no point did a receive an apology or a promise to better train her staff.

Got helped by a very professional and helpful lady named Punita. Patient and knowledgeable and…read moreunderstanding. I highly recommend.

You really try to give a business a chance & never want to leave a review. Well after many…read moreattempts, speaking with the manager Michael who said he would help. I have never in 30 years have gone thru any of this. Dec.2023 made an appt in person with the girl there. 12/20/23 @6:46pm she calls me to tell me she can't find my insurance info online. Mind you I'm paying out of pocket for CONTACTS. She said I had to call my insurance company & could not be seen. Went back in person and Michael scheduled my appt for contacts and told me everything will work out. 1/4/24 went in for contact appt, spent $159.00 and had my Rx for glass from other doctor and decided to get glasses here. After being here 3-4 hours Augusta helped me, found my insurance information right away & said it covers my contacts. I said wow that's good. Placed an order for glasses & contacts. After I told him i wanted to try the contacts first but he said its better I order contacts now because its a good deal and only have to pay tax for contacts. 1/7/24 I called Augusta to tell him I need a different brand trial for contacts because the ones I had to dry. He said the doctor would get back to me on Tuesday 1/9/24. On 1/12/24 I go pick up my glasses & told Augusta the doctor didn't call me. He said something happened and he would call me on Tuesday 1/16/24. I tried my glasses on right away I felt nauseous and that it was strong. Michael and Augusta insisted that I take them and give them a try for 2 weeks and I have 60 days for return or problem. 1/15/24 I get a call my contacts are ready. I spoke with Michael told him my frustration I was feeling of all this back and forth. He heard me out apologize & said he would call me back that afternoon. That afternoon Augusta calls to say he will have my contacts order. 1/17/24 I go in ask why the doctor didn't call me on Tuesday 1/16 and why haven't I receive new trails to try. Michael was there that day and completely ignored me. Augusta was all confused and right there I just returned my glasses of spending $498.44 I asked him can you please call me when my contact trails come in since they already charged my insurance company for them. Well here we are today 1/24/24 no contacts. It's a shame how many chances I gave to make this right. I hope no one else go through this.

Dr. King is simply a great optometrist and provides reliable prescriptions for glasses and…read morecontacts. Andrea is a fantastic optician who knows what looks great on people and can show you which lenses work best for your vision needs. You can't go wrong with their eyewear selection and friendly staff. If you need any medical eye care, Dr Bessent and Dr Blanchard are knowledgeable and many of their certified ophthalmic techs have all been with them for more than 20 years.

Went to purchase some of my contacts as my supply had ran out. They were rude and refused to sell…read moreme any contacts even though I had seen the eye doctor 4 months prior. They said I would have to pay for an appointment. I asked for my prescription and ordered from 1800contacts and the shipped out the same day. They do not stock any contacts even though their focus is on selling them.

Exactly like the other reviews. My wife was sold a pair of sunglasses and assured it would only…read morecost $150, which she paid. After receiving the glasses, was called and told she owed another $60, which she paid. Was called a week later and told she owes another $200+!?!?!? Looking at the invoice, the sales person added tons of upgrades she didn't ask for or need (and we are not sure she got). This place is shady as hell!! Run away!!!!!!!

I went here almost 2 yrs ago. I keep getting told I owe more money every few months. I pay them…read moreeach time and then I get another notification I still owe. If I would have known it was going to cost me over $700 I would have went elsewhere. Don't tell me it's covered before I get my stuff then after all said and don't it's not. Never go here!!!! I definitely will never go back.

Had a minor eye injury, and he worked me in the same day. Felt better almost…read moreimmediately.....Attentive staff, and nice selection of glasses. Very convenient location. Highly recommend.

Dr Connor and his staff are amazing! Best eye care experience I have ever had. Very reasonable…read moreprices and here's the best part - I received my prescription sunglasses in 2 days! Love this place and will be back for all my eye care needs!

Went to see them last year for 1st time. I was running late so I called them to let them know I…read morewould be there in 5 minutes because I got lost. The girl said no problem 'I'll let them know'. When I walked in they told me they cancelled the appt because I was late. Mind you I had just called them and they said no problem. Thankfully after I got upset they 'worked me in'. The staff in the back were wonderful and the doctor was great. But I'll never go back. Then today a co-worker called them to advise them of her 2nd ins after getting her exam and glasses there. The person who answered the phone rudely told her they are 2 separate things...didn't offer to file to get her coinsurance back for her...or send her a claim to file on her own even. I work in the dental field and if we treated our patients this way we'd never have any repeat patients. Do better!

Most thorough eye exam I've had in years. Great people , kind and professional. I would highly…read morereccomend them

I'm a regular customer and the sales associate in the Covington store was totally rude and…read moredismissive. I won't go back. Get online and get much cheaper offers. These people don't deserve your business. In a time of stores having difficulty you'd think they would be nice.

Scheduled an eye exam, verified that they accepted my insurance when I scheduled, selected my…read moreglasses the same day as the exam and picked them up less than 2 weeks later! Staff was great and loved the doctor too! Will definitely go back.

Have been going here for several years. Nice and friendly staff. Saw Dr Glazer on time who did a…read morethorough examination and addressed my eyeglass and contact lens needs. A great place to go for your eye care.

The covington office has the absolute worst customer service I have ever experienced...period.read more

Dr. Hawkins was professional and ensured my needs were met, Brittany also exceeded my expectations,…read moreby far the best experience I've had, and I've worn glasses my entire life. My frames were made and received quickly, which is also a plus! Thank you to the whole team for your help!!!

Went to get a prescription filled. Great selection. But more importantly customer service was…read moreexcellent. No rush, took time to ask about my preferences and then brought samples to try ...narrowing down my choices ( huge help). Offered good feedback... and I have walked away feeling I made a purchase I will be very very happy with! Also took time to make sure I received all the amenities I want in a pair of glasses and did a great job tackling my vision insurance! Highly recommend!

Perhaps the person below me doesnt understand to shop around, first, before deciding on a certain…read morebusiness; you can see whats available before being "conned". A person who does their research cannot be conned. We live in Hawaii, now. I still send Spectacles my updated prescriptions and get my glasses from them. We will be moving back to Louisiana, Italy or Alabama next and I intend to continue to do the same. When I am ready for contacts, I will also be sure to send them that prescription as well. :)

I was conned into paying extra for a certain type of lenses and to get my lenses thinned. I paid…read moreseveral hundred dollars for these "extra" and "special" lenses as persuaded by the owner. The lenses stuck out of the sides of my glasses and was very ugly, however, i decided not to complain since i only wear them at night. Two weeks after picking up my glasses from the store, my lenses cracked in the middle of each lens. I recently bought new lenses from another optical shop, because they were so badly cracked I could no longer see out of them, and was told that the "special" type of lens purchased from Spectacles was cheap plastic. I paid less than half of what Spectacles charged me and actually received much better quality lenses and they do not bulge out the sides of the frames. Will not go back to this store and I do not encourage others to get ripped off here either.