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I want to thank Sheindy and Leah for their support and professionalism during my Housing Connect…read moreapplication process for 16 Dupont St. I was selected and submitted all of my required documents the same day. I am fully prepared and eager to move in as soon as possible, with no restrictions and all documentation in order. I am currently waiting for email replies from both Sheindy and Leah and look forward to hearing back soon. I truly hope Reside NYC continues to work efficiently and maintains the great communication shown so far. This opportunity means the world to me, and being selected for this apartment would be a dream come true and a tremendous blessing. I look forward to moving into the next step and scheduling an appointment. I'm also excited to leave another excellent review based on the continued experience and support from both care managers. Thank you again for your time and dedication! Amy Ramirez

Well where do I start. Went on Housing Connect and started applying for apartment lotteries. When…read moreyou fill out your profile they ask for salary from your most recent W2 first box. This is your annual gross income. Annual gross income is your salary before any deductions or taxes from your pay. Basically your weekly or bi weekly salary multiplied by 52 or 26. Why am I saying all of this well. Because Reside New York contacted me and said I need to send paystubs for lottery which I applied and was selected for a one bedroom apartment. You don't know how stressful it is finding an apartment in NYC that's affordable. So the first worker was handling my applicant. They called me to set up walk thru after submitting paystubs which I did in May. And as process was moving forward they even sent me email with apartment number which I was pre assigned #405. See pic. I was excited but told myself slow your roll. And sure enough come June. Rosenberg sent email my application has been rejected because of salary. WHAT! Wtf are you talking about? It pissed me off and raised my blood pressure. The fucking idiot Rosenberg calculated my Gross Annual Income by using deductions on my paystub. And literally decreased my yearly salary by $8,000. What an asshole. How would my application even make it out the gate if my salary didn't meet the minimum threshold. So now I have to file an appeal and wait. So come July waiting and then get a email from Miriam Hoffman another idiot. Rosenberg and Hoffman must be twins. Now Hoffman tells me she will be working on my application moving forward. In my mind I said my appeal was successful because my application has wheels and is moving forward. But noooo! Hoffman start spewing the same nonsense the last idiot did when calculating my Gross Annual Income. She took one deduction and decreased my salary again. Again I was pulling what hair I have left on my head. Jesus Christ what frigging idiots at Reside New York. How can you get a job processing housing applications and not know how to calculate Gross Annual Income. I sent idiot number 2 screen shots of definition of GAI. Even sent screen shot from housing Connect how they calculate GAI. All income before any taxes or deductions. But her reply was get this. This is how HPD calculates income. What an asshole! Yes I am pissed off. Because she started to say my income wasn't sufficient. Even after I said in one email. "Do you even know what you're doing? And it's nearly impossible to talk to someone at Reside New York. You call and nobody answers. So you have to leave email. Reside New York doesn't even have email option. Yes you can send email to person working on application. But if they are an asshole why would I wanna talk to them. So finally after praying and trying not to get upset idiot #2 must have found the error of her ways. But there was no apology or remorse for her total incompetence. I will be filing complaints with as many agencies in NYC. Yes my application is moving forward. But the point is how many other applications were rejected because of these incompetent assholes? How many people didn't realize they can file an appeal? And lost an apartment. I really don't like leaving bad reviews but this one takes the cake.

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