Great rental car company in Karlsruhe. At that time, Hertz in Heidelberg was terrible. The usual…read morerun around hassle with specific credit cards preapproved or a letter of acceptance BEFORE your reservation arrival. Buchbinder has less red tape with an easy plug and play reservation. Simple in and out with reasonable car rentals. Very professional, as I would patronize again.

In my case all went well. Service was very good. Needed a transporter - useful advice regarding…read morevehicle sizes at front desk, fast pick-up and return proces, no surprises. Friendly and helpful staff.

Terrible! First, the car rental place gave our car away, so…read morewe had to wait an hour for them to clean a car for us. They didn't tell us which documents to bring with us to get the car, so we had to come back. I returned the car the night before it was due and put the keys in the drop. There was NO damage to the car. They are saying that there are scratches on the car now. This company is difficult to deal with and I feel like they are really out to scam people! I will NEVER rent from them again. It doesn't matter how good the deal might seem.