My parents dealt with this company during an already difficult period, and the way they were…read moretreated was deeply troubling. Rather than acting with professionalism or empathy, Warawa appeared to exploit my parents' misfortune for financial gain. Communications were disappointing - emails were curt, dismissive and lacked basic consideration. Instead of offering clear explanations or respectful dialogue, the tone was manipulative and unnecessarily aggressive. In my opinion, this company prioritizes profit over people, even when dealing with vulnerable clients. Based on what I witnessed, I would strongly caution others to proceed carefully and document every interaction.

Yanick was the service technician that came out to do our membership furnance and plumbing…read moreinspection. He was friendly and made sure I knew everything he was doing and why. He was kind and considerate and respectful, plus apologetic for being delayed as he was over 2 hours late from arrange appointment. I do wish the office would have called to let me know as I had to make that call myself. Also Yanick did voice a couple of his concerns and I asked if the office could forward information so my husband and I could discuss and see what we wanted to do, still waiting for that email. Othe4 then that we are happy with Guardian Plumbing and heating

Our 17 year old furnace packed it in last week. A call to Guardian and Will was on our doorstep. He…read morequickly diagnosed the fault and presented options going forward. We chose to replace the furnace and hot water heater. Greg came over and helped us choose the best options for us. Ozzy started the installation and Harold and crew finished the following day. We had minimal disruption, clean up was thorough and the installation was very neat and organized. We are very satisfied. Our 2 rescue mutts got lots of loving so that's good for 5 stars! Thanks Guardian!

Funny to see the response from Marla because I was planning on having RnD install everything on a…read morenew build from scratch but when you cant even quote a price on a water heater you can shove the so said water heater where the sun doesn't shine!!!! Pathetic response from a pathetic retail outlet that wants to pick and choose what jobs they do. SHOVE IT!!!!!!

Friendly staff, great prices and fantastic work!!!read more

When we first started dealing with Citadel, we were quite excited. We were very intent on building…read morean energy efficient home for life, with the intent that this was going to be our forever home on the family farm. We were not chintsy at all when it came to budgeting and planning, as we believe that an initial investment in quality would pay off in the long run. Russ at citadel said that the energy efficient products we were interested in, would all together make an awesome product. Fast forward nearly three years, and we have had such a host of problems I dont know where to begin. Tail ends of projects not completed (little details, but still incomplete). Air quality issues in my husbands office (that was one of our top priorities on instal) that took nearly 2 years to address, and even then wasn't done how it was discussed, and will now require us building a pony wall to hide and muffle a fan in his office that was supposed to be inline in the floor of the house to minimize noise. Ducting issues in the attic leading to water damage on our ceilings and walls. The biggest problem of all has been boiler issues. In two years the core of our boiler has rotted out, the copper pipes and fittings have all leaked. We have tried to get a hold of Russ to find out where to get the proper pH balancing product to use with what he has already put in our in floor heat system, and get no answer back. On further research trying to figure it out ourselves, we learned that Reverse Osmosis water (what we drink) should never be used in metal pipes and a boiler system as it is Ionically aggressive, and that it will eat the pipes and fittings, which is exactly what it has done. The proper way to deal with it is to flush the system and start fresh with non RO water. Of course, Russ would have to answer a phone call to discuss this issue. We realize we are 1 hour from Lloydminster, but our time is valuable to. Many times we were booked in for service, made sure to be here, and had no one show up or not even a phone call. Even more frustrating was when there were issues to deal with, not only did the service men not show up on the day scheduled, they came on a day we specifically had said we weren't going to be home. When we have tried to call Russ about the issues with the water, as this is a new discovery, and again we have pinhole leaks in our system, even worse than not answering is the 2.5 rings until he declines our call.

They installed my new HVAC system, they were very pleasant to work with thru out the entire…read moreprocess. It was all installed professonally within a tight time schedual. They put the extra effort into making it all look neat and professional when finished in the mechanical room. Very appreciative and would highly recommend.