I had the pleasure of meeting my new nephrologist, Dr. Lee, for the first time at the Stanford Kidney Clinic. Checking in was a very easy process and the staff were very friendly and kind. I waited only 15 minutes before I was taken to a patient room, which was at my exact appointment time. The medical assistant went over all me meds and took vitals before Dr. Lee came in. I really had a wonderful experience with Dr. Lee. He has the best bedside manners. He was thorough and took his time with me. I never felt rushed or that he was in a hurry to see the next patient. And he is extremely knowledgeable in his field. He went over my medical history and changed the dose of one of my medications. He answered all my questions and made me feel at ease. I really felt that he was a great Dr. and the perfect fit for me. I definitely felt comfortable with him. I will be seeing him from now on, since my former nephrologist at Stanford had moved to Southern California. I also like that I can see him via video visits from home, unless he needs to see me in person. I can reach out to him anytime through the MyHealth messaging, which he strongly encouraged me to do, if I need anything. Overall a great experience and I look forward to seeing him at my next appointment. read more

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The doctor is very knowledgeable, kind and showed genuine care for her patients . The front desk staffs are friendly and helpful . Parking lot is right by the front door but kind of small and is full most of the time . But you can park your car at the new underground parking at 500 Pasteur Drive and then walk 5 minutes to this building . Facility is clean and organized . There are two cafeterias near by for coffee and meals . Highly recommended. read more

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Great care, clean and restful waiting rooms. Charging stations. Large status boards with doctors info & wait time. There are many disciplines and specialized clinics here. The doctors, researchers, staff bring you innovations and spectacular life-changing information & options. They have made a big difference in our lives and health. There are also support functions: libraries, classes, seminars, and always encouragement. read more

Stanford Clinic - Thanks for the charging stations and pretty waiting rooms. - Hospitals Near Me - Palo Alto, California

Oh how the mighty have fallen. The more I experience healthcare for myself and navigate the healthcare system for my parents in America for the past 35 years, the more disappointed I get that it's clearly a for profit business...except it's a business that doesn't care for customer service or bedside manner. The irony is that health professionals profess and preach that COVID is dangerous (easy to transmit), STDs can be spread, HIV/AIDS is dangerous and spreadable through bodily fluids, the spread of germs is through different forms of various contact, or you can get sick through transmission/exchange of fluids. And they're absolutely right! But...why then was the bathroom of this clinic absolutely abysmal?!! Urine all over the floors to the point where you would think the toilet is just there for decoration! My father is half paralyzed due to a debilitating stroke he had years prior, and two things were highly ludicrous to me: 1. No one offered to help him when one of the staff coldly instructed him to derive a urine sample when he clearly has only one mobile hand and leg 2. They (both nurses and administrative staff) gave him blank stares when he reported the filthy, disease-ridden and abysmal state of the bathroom and ignored/dismissed him! Stanford? Pft. Sounds like Rebranding is in order. More like.... Stankford. Moldford. Scamford. Filfthford. Grimeford. Rancidford. You know how departments come down hard on fiilthy restaurants and give letter grades? Stanford clinic bathrooms should have the letter "F" engraved with crowds from Game of Thrones yelling "shame, shame, shame, shame!!!" Wordplay aside, this is absolutely unacceptable. This experience involved lack of patient safety, disability accommodation failures, and infection-control violations. All in which rises above a normal bad review. You bet that I'm writing a formal complaint to Stanford healthcare, California Department of Public Health, The Joint Commission, and Centers for Medicare & Medicaid Services. I may even report them to the Hospital ADA Compliance Officer. Yelp and Google is just the start of my PSA, but also a place to insult this poor excuse of a clinic. I will stick to the clinical and safety focused language in my formal complaints. The formal complaint to all agencies will include: exact date, time, and department. * That urine was visibly present on the floor * That no assistance was offered * That this created risk of falls, infection, and humiliation * Emotional and physical impact on my father Avoid Stanford Clinics like the plague!!!!! read more

Goodness, finding this particular location with their silver numbered sign on the tan colored building at night was rather cumbersome! I was able to find their neighbors building, 850 or maybe 875, and the poor lady at the front desk where I was trying to get my MRI had to come find me in the parking lot as I looped around The block a few times! That being said I would have given this particular Clinic five stars but because I got lost for a good 15 minutes, I'm only giving them four stars. Lol I also love the fact that this particular clinic was open late at night so I was able to get down with my workday, have dinner in Palo Alto and then come do my MRI! Perfect way for me to meditate and go to sleep . Then I had to drive home and go to sleep. Lol. The receptionist behind the counter was incredibly friendly and kind and so was the nurse who gave me the gown as well as the two gentlemen conducting the MRI. I was very impressed with their funny and comical personalities. Oh- you also have to pay to park here unless you want to walk in the dark. Lol. By the way, once you drive in to the parking lot, take a right where there is a gate and a pay box that lets you in after dark. That's actually where the building is you just cannot see the 900 number marked on the beige building at night time. I think the building number should be painted black or light up. Perhaps both! read more

Stanford Clinic - What hassle to find- but incredibly nice and friendly night team doing MRI's here! Hee - Hospitals Near Me - Palo Alto, California

Horrible staff I was running 30 minutes late called the office they told me "okay we'll put it in your notes & see you when you get here" I go in they tell me let me ask the NP then the rude nurse Grazelda comes saying it's a 100% no to the front desk I'm like why did you guys tell me to come and drive over an hour when I called and then the front desk follows the nurse and says "she's waisting her time just sitting there ahaha" and the nurse name Grazelda was like well we can't I said I'll wait for management. She never showed up and they said well the NP won't see you we just confirmed with her too. RUDE, DISRESPECTFUL STAFF! DO NOT GO HERE. I normally go to the Castro valley location and the staff is amazing they made me never want to come back! They clearly didn't want to see me because it was end of day and wanted to rush home but could've told me no over the phone and not use "oh well that was our call center" as an excuse. read more

I have spent many hours at the Stanford cancer clinic. My doctor is number one in my opinion. Dr. Gupta is his name. I have been cancer free for five years and I celebrate that every day. I've made it to 80 years and plan on many more. Thank you Stanford medical system. read more

I love Stanford Medical valet services! Having the valet people out front makes it much easier to skip parking when you are running late for an appointment. The fee isn't that much, and most of the time there's not a charge. Not to mention, it's such a welcoming hospital. The information desk is in the front, but you can ask any person working at Stanford Medical for help, and they are more than willing to guide you in the right direction. I love coming here! read more

Stanford Clinic - Hospitals Near Me - Palo Alto, California

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The insertion of the IV line required six attempts, resulting in significant pain and extensive bruising on my arms, wrist, and hand. The doctors and nurses are all in their 40s and 50s but their skills are just like they are doing it for the very first time. But they insisted that the care provided was consistent with clinical guidelines and totally appropriate. It's really shocking that how they dare to call themselves the best hospital in the world and charge patients huge bills. read more

Super great people who work here. I came into the Radiology Department for an MRI, CT scan, and ultrasound. You first check in at one of the three desks with a staff member. Only this time around it was the ultrasound. I'll have to come back for a CT scan soon. The ultrasound was conducted by Christina and she was super nice and friendly. She took about 86 scans including some motion ones for the lab technicians to read for the doctor's report. Anyhow, it took about 3:00 - 3:45 pm. It took 15 minutes for Christina to check with the lab person to see of it was what he/she needed. An hour and 45 minutes. Until next time. read more

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The most tragic thing in the world is to have the mentally sick hospital staff who are more greedy than the doctors. I'm a cancer survivor and having a 3rd stage cancer was the only reason to be at #Stanford - Dr. Blayney was my oncologist who have been retired now. But it looks like he had been the only kind and compassionate doctor at #Stanford - now #Stanford has lost its standards cause there are tons of humiliating staff. I have been having some health issues due to which I visited the urgent care a couple of times. The urgent care asked me to setup an appointment asap with a primary care and get myself examined. Today, it's been a-year-and-a-half and #Stanford couldn't set up an appointment. First, they asked me to consult my primary care. Unfortunately she's retired. Then I was told that #Stanford will help me find a primary care. And I'm still waiting..... I'm not sure if #Stanford treats patients according to race cause they have been a zero help to me. Recently I received a message from Miles that he's working on finding a primary care. I called him and left a vm. Later, he called me back and I told him that #Stanford staff is making me frustrated. So instead of primary care, he's suggesting if i need a psychiatrist. I remember the last time when I was trying to consult a neurologist, i received an appointment for the following year. Today, i received a call from Elsa who called to set up an appointment but didn't have any appointment so far. She thinks that new patients can't get their appointment so easily. I'd like to know the procedure to become an old patient please. In #America, patients are healed by Allah while the hospital, insurance and the government have one objective only: Be the Greedy Pig! Let's hope I get an appointment soon before I die for some unknown cause!! read more

Drove 4 hours approximately to Stanford medical clinic for a experimental research in reference to heart vascular studies. However,... Had issues. I was advised that any/ all parking fees would be paid. I arrived. Had the procedure done, ultrasound and was advised again when asked by me to medical staff. Staff, would I need a voucher for exiting the parking structure. I was told no when I try to leave the parking area and explained it to the attendant. He told me I had to pay that they should have given me a voucher and I told him I talked to him less than 10 minutes ago allegedly this was already taken care of and it got frustrating. It got confrontational so I just told the person the car parking attended that then obviously we must have an issue and he called for a manager to intervene in this situation. And I turned off my car and told him well. I guess we have a problem and I'm staying here because I'm not paying. Shortly thereafter, while cars were piling up behind me, I refuse to budge or pay for the parking for a research experimental issue being conducted by Stanford medical hospital and it's staff. After a while the attendant said that I could go and he overrode the system. A lot of headache, grieve, frustration, on the part of myself and the fact that medical staff is not coordinating things to ensure a smooth transition. read more

Unfortunately, I have nothing good to say about this clinic. The parking is ridiculous, the wait times are INSANE. 2+ hours to be seen, with an appointment? That's nuts, and would make a healthy, patient person a tad testy. The only positive thing I can say, is that the support staff were pleasant, and seemed to feel genuinely bad that the wait was so crazy long. Not impressed with the Dr. or NP I saw here. This is a world class hospital, and I was massively disappointed with the treatment and overall experience here. read more

Just saw yesterday Dr. Fairchild I was very impressed with his knowledgeable about my RA he`s was very kind, patient lessen all my concerns and make sure I understand how bad is this disease special because I have others issues too,he spends an hour with me and always ask me if I need anything to my care so sweet :) I was very lucky to have him for my care now on I definitely recommended him for my friends and family for sure I trust him 100% read more

I was sent here for a MR scan. I am not going to go into extreme detail, but I have had scans at a number of places in the Bay Area and Monterey/Santa Cruz area and this was the worst experience. I needed to have the protocol changed to remove the dye from the process, and was able to do it by speaking to a radiologist. But then, even though it was noted on my records that the protocol was changed, I got this nasty message from a clerk, telling me that I had to have the dye, I needed to take drugs to counter the impact of the dye, and I needed a RX from my doctor for that. So I spent more time on the phone finding out why this person left such a hostile, uninformed message when I had already worked out the issue with a doctor who had the knowledge and authority to do so. So I arrive at my appointment, having made some 3 or 4 phone calls to the place to schedule and work out the dye issue, and having received an email from them with the details for arrival. I walk in the door and the first thing I am told is that the scan is $11,000 and they want me to pay my share of $2400 on the spot. Nobody ever mentioned this--most places I have gone inform you ahead of time about the charges and payment expectations before arrival and do not ambush you while standing in a crowded room of patients listening in. I then asked the woman at the front desk to confirm that the staff that were setting up my scan were aware of the new protocol, regarding no dye, that was noted in their system. She assured me they were. So after finishing the preparation for the scan, I was called back and immediately asked if I had taken the drugs that I was supposed to have taken to counter the effects of the dye. In other words, they were clueless about the change in protocol. So once again, I had the discussion about the notes in the system. Then at last, I am in a gown, on the MRI table and ready to be scanned. After two false starts, taking some 10 or 15 minutes inside this machine, the tech tells me that the machine is not working because of some plug issue. He tries to fix it, and is unable to do so without the intervention of the manufacturer's techs. So here I am lying around in nothing but a hospital gown and these two strangers come in and are staring at me while they try to fix this machine. So I ask to leave to go to the bathroom, at which time, I am asked to sit outside, in my hospital gown with other patients around. Finally, the machine is fixed, and I get through the scan, some 90 minutes later than expected. So I wait the week or so before getting the results, only to find out that whoever read the scan, goofed and put into the report that I had a gall bladder that had no stones, even though it had been removed some 2.5 years earlier. Ooops. They failed to specify any details about other conditions noted that were integral to the reason for the scan. In other words, the report was very sloppy. I requested copies of my records so that I could share the information with my doctors, inasmuch as they did not send a copy to my general practitioner, noted on my registration. The copy I was sent is illegible. I am very disappointed with the lack of attention to detail as well as the lack of professionalism demonstrated by this medical facility. read more

The Drs are good but the wait times are terrible. Average time is one hour plus after the scheduled time. It is extremely disappointing that with all the software available Stanford is incapable of doing better at projecting wait times and aligning them too appointment times. Today's appointment is scheduled for 10am it is now 1130am and I am being told that the Dr is backed up. Really? The clinic opened at 9 how can you be one hour plus behind in one hour?. Moreover the attitude that their time is more valuable than the patients is degrading. I get that this is Stanford but they can still teach a better bedside manner or is that no longer part of the curriculum anymore? read more

After waiting 2 months for the appointment and driving 30 miles this so called ultimate "specialist" refused to see me. I was 20 minutes late because of the massive construction around Stanford Hospital and tried to call but was put on hold for 10 minutes. I offered to wait as long as needed to see the doctor but was turned away. This is just the kind of elitist impersonal behavior that my friends and family have complained of with Stanford Hospital. They can take their "specialty" elitism and 12 dollar valet parking (not kidding-it was the only proximate parking) and stick it where it hurts. read more

I am giving one star only because of the lady at the reception desk who attempted to have me pay a non-existing bill!!!!!!! She asked me to pay over $700 at registration even before the procedure!!!! I told her that I took a look at my chart last night but saw no bill yet and asked her to elaborate. She attempted to explain that I need to pay my deductible before insurance blah blah blah....I told her that I understand insurance milling very well since I also work in health care field but that I do not understand what is it that she wants me to pay today since the procedure has not been done yet and that there is no bill in my chart. She gave up and said: "You know what, I'm just gonna tell them to send the bill and have them sort that all out" and returned my credit card. I wonder who are "they"and if she is instructed to attempt to collect money preemptively. i am really disappointed that Stanford hustles their own patients into paying a non-existing bill. Big big disappointment for me. I have to say that most nurses and medial personal were attentive and very nice but this greed overshadows all the nice work that did medically. read more