In my opinion, this institution is a huge setback to our area. They seem to be more concerned with…read moretheir own interests than the people they "serve". I have tried for over a month to contact patient relations. I got one call back from "Ashley". I called back leaving messages to call back, but now for over a month, they have seemingly deliberately ignored my requests. I put another call in to the main 3333 number to make a fresh request. The person answering clearly knew who I was and what the situation I was calling about was. I was assured I would be called back, but as of one week I have heard nothing. In general, I hear many people say that the doctors there generally don't really care about their patients, that they are arrogant, and don't communicate well. There is much more that i could say, but i will say that a large majority of the staff, are genuine people from our area, and do their job well, but the medical providers are the main problem that i have noticed and heard complaints about. There are definitely some good doctors, but they apper the exception not the rule. i only have experience with certain providers. Some are great some not at all. I do hear feed back from a number of people i know who feel similarly. One other important observation is that when you rate a Stanford doctor highly, they give you a rating questionnaire AFTER EVERY VISIT. Once you give a bad rating, say because you learned that an "excellent " physician was actually a "fair weather friend" and suddenly wasn't so good at all if things got challenging, then they seem to stop asking for evaluations. You will notice that their physicians public individual ratings are based on internal surveys, and it is difficult to find a way to rate the physician outside of their internal system, thus likely artificially boosting their ratings by limiting the negative ratings...

Outstanding medical staff, but facilities and one unprofessional nurse left room for improvement…read more My wife Nikki and I recently had a 4-day stay at Stanford Tri-Valley to welcome our first child, our daughter Oraya Rose. From the moment we walked in, the staff was incredibly accommodating, starting with Jeanette at the front desk who gave us a warm welcome and a smooth check-in. The Medical & Nursing Team We cannot say enough good things about our doctors. Dr. Veeragandham (our delivering doctor) and Dr. Chandler (who cared for my wife in the days prior) were the most comforting and phenomenal doctors we've ever experienced. You can truly tell they care deeply about their jobs and their patients. Dr. Sanders, who discharged us, was also fantastic; he kindly expedited our release knowing we were exhausted from the small post-labor room and just wanted to head home. Throughout our long stay, we were supported by an army of wonderful nurses who checked in frequently to ensure we had a pleasant stay. We want to thank Kelly, Michelle, Chayenne, Stacia, Suzanne, Elizabeth, Maddie, Tricia, Deanna, Liz, Rachelle, Noelle, and Ranjita. We also want to give a special shoutout to Aaliyah, who was immensely helpful with my wife's labor exercises early on. Our absolute standout was our delivering nurse, Shinika (who we understand is a traveling nurse). She is a tremendous asset to the Stanford team! Her guidance and support were instrumental--she coached my wife so well that she was able to push the baby out in under 35 minutes. Constructive Feedback & Areas for Improvement Unfortunately, we did have a highly negative interaction with another nurse, Jen, who was in the room during delivery. There was palpable tension and attitude from Jen directed at Shinika. Even worse, while my wife was actively pushing, Jen abruptly announced, "The baby's heart rate is dropping." This caught us completely off guard, caused unnecessary panic, and disrupted my wife's focus. Thankfully, Shinika and Dr. Veeragandham immediately reassured us that everything was fine, and even the other staff in the room looked at Jen in confusion regarding what she was doing. We brought this up to the Assistant Nurse Manager, Joseph, but I am reiterating it here so Jen can be properly trained. If there is an urgent matter, it needs to be communicated professionally with the doctor, not blurted out to terrify a mother actively pushing out a baby. Facilities & Amenities The rooms were okay, but felt outdated and small compared to LPCH. Additionally, we were promised a celebratory meal once the baby was born, but we never received it. We were really looking forward to that after such a long and grueling hospital stay. Another suggestion for the hospital would be to add a community kitchen or hydration station for families. We felt terrible repeatedly asking the busy nurses for water and snacks. We didn't want to treat the medical staff like room service knowing they have far more important duties, so it got to the point where I just left the hospital to buy supplies at a store. Overall, the incredible medical care and nursing support made our experience a positive one despite the hiccups. Thank you to Dr. Veeragandham, Shinika, and the rest of the amazing team for bringing our daughter safely into the world! In the future, however, we will likely aim for a delivery at LPCH for a more modern feel and comfortable space within the same network.

KP saved my life three times. Because of KP's commitment to…read morepreventive medicine, cancers were found early--small enough to treat and eliminate. Cancer can be beaten when it's found early. I'm living proof, and I'll share my story with anyone who asks. Proud to be KP--professionally and personally. Grateful, Proud. Still Here!

the entire staff are extremely dismissive towards their clients for the most part and the staff…read morealways have a disgusting unprofessional gossip circle. Id be wary about this hospital

For over a month I have had to go through insurance and get dragged around by John Muir and Dr…read more Tafreshian's team. And ultimately when I fulfill all of their requests and requirements they say we are not accepting, even though thankfully in the notes of the case it was noted she would. Look you shouldn't say on your own website that you are "accepting new patients." If you don't want new patients then fine, don't send us in a lollygag. Horrible professionalism on Dr. Tafreshian. Horrible professionalism from John Muir in Pleasanton.

I always get the best of care by the whole team here in Pleasanton. Dr.Duggal has been the best of…read moreall ! I highly recommend this office

Not really sure how to rate this particular visit because it kind of really was all over the place…read more I'm going to go ahead and start with the positives. Pros: 1. The actual majority of the staff were very kind, attentive and apologized over and over again for wait times. 2. Once you are actually seen, it went by kind of quickly - except for the physical. Cons: 1. Because they are a walk in facility, they do not offer appointments. 2. Because you cannot schedule an appointment, it often makes wait times very long and the waiting room very full throughout all day parts. I was quoted as a 3 to 4 hour process. 3. The receptionist seemed very cold and unwelcoming. 4. They do not call you in in the order in which you arrived. I literally watched four people go ahead of me and finish before I was seen. 5. It would appear that when you have to be there to take a physical that's what takes the longest is to be seen by their doctor. I waited for what felt like 45 minutes in a room. When, in reality, it was probably like closer to 30 minutes only to be seen for literally 1 minute or maybe 2 minutes. Normally I would give this visit a 2 star. Based on the majority of things I mentioned, however, because of the friendly and apologetic staff, I will give it 3 stars. Just be sure to go in with the idea that you're going to be waiting a while.

Service is atrocious, wait times are ridiculous even with an appointment no matter the time expect…read moreto be there for 2+ hours for substandard care. If you are an employer I urge you to not send your injured workers here as quality of care is dismissive at best. On top of being injured it is torture waiting to be seen by a company that doesn't care about you for hours to feel like just a name on a piece of paper to doctors and staff. Anyone who works here or the company itself should feel ashamed of the service they provide. I would give 0 stars if I could.

I had my wrist surgery on May 1 with Dr Burgar. Everything went really well, on time, and everyone…read morewas so kind and informative. I don't expect to need another surgery/ already had great results that day after surgery. Looking forward to going back to work and getting my life back Health is everything

I am taken back by the number of negative reviews for this surgery center. I had an amazing…read moreexperience on my recent visit on 5/15/26. I found the office staff to be efficient and caring. My procedure started on time and couldn't have gone any smoother. My team (which was coincidentally 100% women) took great care of me throughout the process. I was treated gently afterward and was not rushed out of the recovery area. The very next day the nurse called to check up on me and several days later, I received a card in the mail. I am planning on coming back to the Hacienda Surgery Center for all my future procedures.

I come here for yearly chk up. Thats the only thing. Not great with any other diagnose or after…read morehour help

I have been with this group since before becoming John Muir Medical Group. It has always been kind…read moreand helpful. Today, worse visit ever. I have had a swollen, ichy, rashy eye lid for 6 weeks. Urgent care visit 5 days ago and was told very bad. Today Dr.Cheung said it is fine, no infection "maybe a stye"????? Really??? Nothing prescribed to help, terrible bedside manner. So I will continue to suffer. No wonder office has a 2.9 rating. Terrible and very disappointed how it has gone downhill. I am much better off going to the Urgent care then wait 5 days for an appointment here.

I took my son for a quick checkup. All went well. Didn't wait too long. We had an appointment…read more The pediatric urgent care is moving to Pleasanton for those that may not know. I took a photo of the sign, you can see that sign for the address.

A Bureaucratic, Inaccessible System That Wastes Patients' Time…read more Many Sutter Health specialists are housed at this facility. I cannot understand what benefit these doctors see in making themselves so inaccessible to patients, including those with excellent insurance and the ability to pay for care. There are serious problems with this system, yet upper management appears either unaware of them or unconcerned. The fact that a healthcare organization can create this many barriers for patients and remain highly profitable is deeply disturbing for those of us who have busy lives and still got to work to make a decent living. It represents much of what is wrong with healthcare administration in California. Here's the story: We simply wanted to schedule an appointment with one of their speciality departments. The ordeal consumed approximately 35 minutes in the middle of a busy workday, and we still did not receive an appointment. First, the appointments could not be scheduled online even though we have worked with Sutter in the past. The online scheduling system forced us to make a phone call on a workday. The first five minutes were then wasted dealing with Sutter Health's robotic assistant, which was terrible and repeatedly failed to understand what I was saying. Even after requesting a live agent, the system continued to badger me with more questions before finally transferring the call. The live agent was pleasant, but the registration process took another 15 to 20 minutes and included an impressive collection of questions that had little to do with scheduling a specialist appointment. Management is welcome to review the recorded call. Short of asking for my plumber's current whereabouts or whether I had remodeled my kitchen in the past five years, they seemed determined to conduct a full census of my life before allowing me anywhere near the information about my doctor's availability. Did I need a wheelchair? Did I live in a long-term-care facility? Was my insurance provided through my employer? Did I work full-time or part-time? I was busy and calling for one simple reason: to make an appointment. Ask for my insurance card number and Date of Birth, should take less than five minutes and still get them what they need. Instead, Sutter has apparently decided that wasting patients' time is cheaper than hiring enough competent staff to obtain information already available through an insurance card. One has to wonder whether the system is truly underfunded or whether its priorities simply lie somewhere closer to the executive suite than the patient waiting room. The call was finally transferred to the specialty department, where a curt and patronizing representative explained that the office requires a "faxed" referral (like they are in the ninteenth century), along with recent bloodwork and physicians' notes. After the fax is received, we can apparently expect or basically "hope" that someone calls us. If no one calls, we are expected to call back and ask what happened. But there is no direct telephone number for the specialty department. That means going through the same malfunctioning robot and the entire general scheduling process again, potentially wasting another 20 to 30 minutes of a working person's day. How is this an acceptable or productive process for requesting a basic medical appointment? To make matters worse, many of their physicians are not accepting new patients. In my experience, the access problem here is substantially worse than at other healthcare systems. Stanford Health Valley Care, for example, provides a much more functional patient experience through a MyHealth account and their records are in the system, they generally do not have to overcome this many administrative hurdles or give a referral to seek speciality care. Having excellent PPO insurance that tells me referrals are not needed and the ability to pay should not be irrelevant because an institution has built a wall of bureaucracy between its physicians and its patients. This is not patient-centered healthcare and this is absolutely not a doctor centered healthcare either. It is an administrative obstacle course. The doctors that work here should know better than to work with them.

I highly recommend Dr. Abraham Rodriguez for anyone dealing with chronic musculoskeletal pain…read more After years of living with chronic low back pain and radiating leg pain, I finally found a treatment that made a real difference. The focused extracorporeal shockwave therapy that Dr. Rodriguez provides has been incredibly effective. What impressed me most was that Dr. Rodriguez took the time throughout the process to identify the different sources of my pain and determine the best next steps rather than relying on a one-size-fits-all approach. The shockwave therapy not only helped reduce my pain, but also helped pinpoint exactly where it was coming from, making my physical therapy much more targeted and effective. After approximately six treatments on each affected area, my daily pain has improved from about a 7/10 to a 2-3/10, and I'm still seeing continued improvement more than a month after my last treatment. Pairing the shockwave therapy with physical therapy has dramatically improved my mobility and given me a new lease on life. If you've been struggling with chronic pain and haven't found lasting relief, I would absolutely recommend Dr. Rodriguez and his focused extracorporeal shockwave therapy.

I'd heard of Shockwave for kidney stones, but wasn't sure how it would work on my painful shoulder…read more Would I have to sit in a tub of water like the kidney stone treatments, or would the Shockwave therapy give me the curly hair that mother nature had denied me? I liked the idea of a non-invasive treatment (in a dry environment). The pain was up to a 7, and was interfering with my sleep. Even sleeping on my back or other side was painful. Some days I couldn't pick up a mug of coffee. I walk with a cane in my right hand, so walking became difficult. After 3 visits the pain had decreased to a 5, but I had to have a non-related surgery, so I restarted therapy several weeks later and have now completed 6 therapy sessions after the restart. I still don't have curly hair, but my shoulder pain is almost gone, and I can even sleep on my right side again! The office staff has always been helpful and friendly, and schedules my appointments so I don't run into rush-hour traffic. Thanks, Dr. Rodriguez!

4.10.24 There was a 45to60 min. wait today at noon…read more(Phlebotomy technician wrote on the sign board initially 45min and then changed it to 60min wait) because Pleasanton Kaiser lab electricity was out earlier that same morning. Sent people over from stoneridge pleasanton location to Dublin. Stoneridge location seemed low on stickers today. Labs usually give me like four but this place gave me two said they sometimes run out.

I came to the Dublin Medical Center, or Kaiser Dublin if you want to call it that, to get my…read moreCovid-19 Booster. Talk about organized!!! They had their signage set up perfectly, even if you've never been there before (like me) you don't need to ask anyone anything. Plenty of parking is available, and the signage starts from there. I made my appointment a week in advance, and when I got there, they confirmed my appointment and which booster I wanted, and everything went super smoothly. After your shot, you went into a room for 15 minutes to make sure you don't have any adverse reactions to the vaccine. Everyone sits at their own table with a timer at every table. You sit down, they start the timer, and when it rings 15 minutes later, if you feel fine, you're free to go. Easy peasy!!!