Outstanding medical staff, but facilities and one unprofessional nurse left room for improvement…read more My wife Nikki and I recently had a 4-day stay at Stanford Tri-Valley to welcome our first child, our daughter Oraya Rose. From the moment we walked in, the staff was incredibly accommodating, starting with Jeanette at the front desk who gave us a warm welcome and a smooth check-in. The Medical & Nursing Team We cannot say enough good things about our doctors. Dr. Veeragandham (our delivering doctor) and Dr. Chandler (who cared for my wife in the days prior) were the most comforting and phenomenal doctors we've ever experienced. You can truly tell they care deeply about their jobs and their patients. Dr. Sanders, who discharged us, was also fantastic; he kindly expedited our release knowing we were exhausted from the small post-labor room and just wanted to head home. Throughout our long stay, we were supported by an army of wonderful nurses who checked in frequently to ensure we had a pleasant stay. We want to thank Kelly, Michelle, Chayenne, Stacia, Suzanne, Elizabeth, Maddie, Tricia, Deanna, Liz, Rachelle, Noelle, and Ranjita. We also want to give a special shoutout to Aaliyah, who was immensely helpful with my wife's labor exercises early on. Our absolute standout was our delivering nurse, Shinika (who we understand is a traveling nurse). She is a tremendous asset to the Stanford team! Her guidance and support were instrumental--she coached my wife so well that she was able to push the baby out in under 35 minutes. Constructive Feedback & Areas for Improvement Unfortunately, we did have a highly negative interaction with another nurse, Jen, who was in the room during delivery. There was palpable tension and attitude from Jen directed at Shinika. Even worse, while my wife was actively pushing, Jen abruptly announced, "The baby's heart rate is dropping." This caught us completely off guard, caused unnecessary panic, and disrupted my wife's focus. Thankfully, Shinika and Dr. Veeragandham immediately reassured us that everything was fine, and even the other staff in the room looked at Jen in confusion regarding what she was doing. We brought this up to the Assistant Nurse Manager, Joseph, but I am reiterating it here so Jen can be properly trained. If there is an urgent matter, it needs to be communicated professionally with the doctor, not blurted out to terrify a mother actively pushing out a baby. Facilities & Amenities The rooms were okay, but felt outdated and small compared to LPCH. Additionally, we were promised a celebratory meal once the baby was born, but we never received it. We were really looking forward to that after such a long and grueling hospital stay. Another suggestion for the hospital would be to add a community kitchen or hydration station for families. We felt terrible repeatedly asking the busy nurses for water and snacks. We didn't want to treat the medical staff like room service knowing they have far more important duties, so it got to the point where I just left the hospital to buy supplies at a store. Overall, the incredible medical care and nursing support made our experience a positive one despite the hiccups. Thank you to Dr. Veeragandham, Shinika, and the rest of the amazing team for bringing our daughter safely into the world! In the future, however, we will likely aim for a delivery at LPCH for a more modern feel and comfortable space within the same network.

Brought a family friend to the ER. No line to check in even though it was a Saturday night. While…read morestill going through intake they were calling her name. Shortest wait ever. Smaller room but a great experience. Glad to have Stanford in the east bay.

Kaiser doesn't seem to actually care about people's health and well being. We are all just a number…read moreto them. I've had my therapy sessions unexpectedly cancel or be disrupted and have had to spend hours upon hours disputing on the basis of continuity of care. They have the worst mental health program ever. Doctors visits are transactional, they don't actually care to get to know you or follow up if you are sick or have issues. I can't speak for all doctors but most I've encountered feel they're there for a paycheck and not to better the future well being of patients long term.

My dad died because their "doctors" here are too retarded or psychopathic to refer someone who had…read moreopen heart surgery to replace a valve and has CHF to be seen every 6 months or even a year to monitor their heart. Threaten and demand referrals to specialists and document EVERY request. Their PCPs are pretty incompetent and have weak character/ aka sold out to big pharma and daddy Kaiser so they won't do their actual job and provide necessary medical care so they can safe their employer money. How pathetic do you have to be to comply with that. Karma's a B and being stupid and weak is not an excuse

For over a month I have had to go through insurance and get dragged around by John Muir and Dr…read more Tafreshian's team. And ultimately when I fulfill all of their requests and requirements they say we are not accepting, even though thankfully in the notes of the case it was noted she would. Look you shouldn't say on your own website that you are "accepting new patients." If you don't want new patients then fine, don't send us in a lollygag. Horrible professionalism on Dr. Tafreshian. Horrible professionalism from John Muir in Pleasanton.

I always get the best of care by the whole team here in Pleasanton. Dr.Duggal has been the best of…read moreall ! I highly recommend this office

Not really sure how to rate this particular visit because it kind of really was all over the place…read more I'm going to go ahead and start with the positives. Pros: 1. The actual majority of the staff were very kind, attentive and apologized over and over again for wait times. 2. Once you are actually seen, it went by kind of quickly - except for the physical. Cons: 1. Because they are a walk in facility, they do not offer appointments. 2. Because you cannot schedule an appointment, it often makes wait times very long and the waiting room very full throughout all day parts. I was quoted as a 3 to 4 hour process. 3. The receptionist seemed very cold and unwelcoming. 4. They do not call you in in the order in which you arrived. I literally watched four people go ahead of me and finish before I was seen. 5. It would appear that when you have to be there to take a physical that's what takes the longest is to be seen by their doctor. I waited for what felt like 45 minutes in a room. When, in reality, it was probably like closer to 30 minutes only to be seen for literally 1 minute or maybe 2 minutes. Normally I would give this visit a 2 star. Based on the majority of things I mentioned, however, because of the friendly and apologetic staff, I will give it 3 stars. Just be sure to go in with the idea that you're going to be waiting a while.

Was on a workers comp claim and they were just like "ya, they just dump workers comp PT(s) here"…read moreand the lack of help resulted to me losing my job. Nice MAs but the medical provider didn't do jack sh*t. Another unfortunate work accident struck me recently so I went to Concord's concentra and they're working to bring me back to life. Livermore location is a joke. Just imagine, their care resulted to me losing a job. Imagine what other malpractice goes on here.

I had my wrist surgery on May 1 with Dr Burgar. Everything went really well, on time, and everyone…read morewas so kind and informative. I don't expect to need another surgery/ already had great results that day after surgery. Looking forward to going back to work and getting my life back Health is everything

Fantastic service! I absolutely loved the staff. Easy in and out procedure. No fluff.read more

I come here for yearly chk up. Thats the only thing. Not great with any other diagnose or after…read morehour help

I have been with this group since before becoming John Muir Medical Group. It has always been kind…read moreand helpful. Today, worse visit ever. I have had a swollen, ichy, rashy eye lid for 6 weeks. Urgent care visit 5 days ago and was told very bad. Today Dr.Cheung said it is fine, no infection "maybe a stye"????? Really??? Nothing prescribed to help, terrible bedside manner. So I will continue to suffer. No wonder office has a 2.9 rating. Terrible and very disappointed how it has gone downhill. I am much better off going to the Urgent care then wait 5 days for an appointment here.

Love all my doctors here, but HATE being attacked by food-crazed angry turkeys! Can someone please…read moretell the nurse or medical assistant FEEDING the turkey(s) to stop! It's so bad there are even signs in the lobby not to do that!

A Bureaucratic, Inaccessible System That Wastes Patients' Time…read more Many Sutter Health specialists are housed at this facility. I cannot understand what benefit these doctors see in making themselves so inaccessible to patients, including those with excellent insurance and the ability to pay for care. There are serious problems with this system, yet upper management appears either unaware of them or unconcerned. The fact that a healthcare organization can create this many barriers for patients and remain highly profitable is deeply disturbing for those of us who have busy lives and still got to work to make a decent living. It represents much of what is wrong with healthcare administration in California. Here's the story: We simply wanted to schedule an appointment with one of their speciality departments. The ordeal consumed approximately 35 minutes in the middle of a busy workday, and we still did not receive an appointment. First, the appointments could not be scheduled online even though we have worked with Sutter in the past. The online scheduling system forced us to make a phone call on a workday. The first five minutes were then wasted dealing with Sutter Health's robotic assistant, which was terrible and repeatedly failed to understand what I was saying. Even after requesting a live agent, the system continued to badger me with more questions before finally transferring the call. The live agent was pleasant, but the registration process took another 15 to 20 minutes and included an impressive collection of questions that had little to do with scheduling a specialist appointment. Management is welcome to review the recorded call. Short of asking for my plumber's current whereabouts or whether I had remodeled my kitchen in the past five years, they seemed determined to conduct a full census of my life before allowing me anywhere near the information about my doctor's availability. Did I need a wheelchair? Did I live in a long-term-care facility? Was my insurance provided through my employer? Did I work full-time or part-time? I was busy and calling for one simple reason: to make an appointment. Ask for my insurance card number and Date of Birth, should take less than five minutes and still get them what they need. Instead, Sutter has apparently decided that wasting patients' time is cheaper than hiring enough competent staff to obtain information already available through an insurance card. One has to wonder whether the system is truly underfunded or whether its priorities simply lie somewhere closer to the executive suite than the patient waiting room. The call was finally transferred to the specialty department, where a curt and patronizing representative explained that the office requires a "faxed" referral (like they are in the ninteenth century), along with recent bloodwork and physicians' notes. After the fax is received, we can apparently expect or basically "hope" that someone calls us. If no one calls, we are expected to call back and ask what happened. But there is no direct telephone number for the specialty department. That means going through the same malfunctioning robot and the entire general scheduling process again, potentially wasting another 20 to 30 minutes of a working person's day. How is this an acceptable or productive process for requesting a basic medical appointment? To make matters worse, many of their physicians are not accepting new patients. In my experience, the access problem here is substantially worse than at other healthcare systems. Stanford Health Valley Care, for example, provides a much more functional patient experience through a MyHealth account and their records are in the system, they generally do not have to overcome this many administrative hurdles or give a referral to seek speciality care. Having excellent PPO insurance that tells me referrals are not needed and the ability to pay should not be irrelevant because an institution has built a wall of bureaucracy between its physicians and its patients. This is not patient-centered healthcare and this is absolutely not a doctor centered healthcare either. It is an administrative obstacle course. The doctors that work here should know better than to work with them.

4.10.24 There was a 45to60 min. wait today at noon…read more(Phlebotomy technician wrote on the sign board initially 45min and then changed it to 60min wait) because Pleasanton Kaiser lab electricity was out earlier that same morning. Sent people over from stoneridge pleasanton location to Dublin. Stoneridge location seemed low on stickers today. Labs usually give me like four but this place gave me two said they sometimes run out.

I came to the Dublin Medical Center, or Kaiser Dublin if you want to call it that, to get my…read moreCovid-19 Booster. Talk about organized!!! They had their signage set up perfectly, even if you've never been there before (like me) you don't need to ask anyone anything. Plenty of parking is available, and the signage starts from there. I made my appointment a week in advance, and when I got there, they confirmed my appointment and which booster I wanted, and everything went super smoothly. After your shot, you went into a room for 15 minutes to make sure you don't have any adverse reactions to the vaccine. Everyone sits at their own table with a timer at every table. You sit down, they start the timer, and when it rings 15 minutes later, if you feel fine, you're free to go. Easy peasy!!!