great doctor goes above and beyond for his patients. Has great contacts with physicians at John…read moreMuir medical center . My family been going there for 15 years. Great support staff also.

Had a "body-shop" vibe to it and I should have followed my gut feelings and found a different…read moreprovider. I found them on Cigna's provider list and confirmed my insurance was accepted and with little to no out of pocket costs. Went in for routine check-up and also asked about another area of discomfort. Didn't realize he was going to try and do a full-blown "examination" on it. And by examination, I mean that he asked me two questions and told me to try PT instead of getting an MRI. In the end, I had my blood pressure checked, breathing, asked me a few questions and recommended me for PT and a blood test. Oh, and he made a prescription for pain meds which I didn't need. All this was over $1000, to which my insurance about paid 70%. I would highly recommend you try somewhere else if you want better quality of service and a personal touch that will make you feel like a valued customer.

De. decant is very great. I have had balance issues for the last couple years. He checked my…read morereflexes, my motor senses, and more. He made extensive notes and listened to my symptoms. The office staff was friendly to me and everyone definitely made the experience worth everything!

It is standard practice in any medical office for staff to identify themselves when answering the…read morephone. Many of us need to document who we spoke with, and providing one's name is as basic as confirming any element of communication. When I called this office and politely asked the MA for their name, I was met with attitude and a snarky "How may I help you?" simply for asking a basic question - he tone and unprofessionalism were what stood out. Upon further review, this doesn't appear to be an isolated incident--this type of attitude seems to be commonplace at this office. If multiple staff are responding this way, it suggests a larger issue with office stress levels, training, and customer service. Patients and caregivers deserve courtesy, transparency, and respect, not pushback for asking standard, reasonable questions.

All of the previous 1 star reviews are completely true and valid!…read more I am writing this review on behalf of my brother who has a slight mental disability. Dave has been a patient of Dr Harpole for 10 years and has always expressed to me how rude the lady at the desk was but I tried to give it the benefit of the doubt. In the past Dave was diagnosed as Pre-diabetic and has both diabetes and heart disease in the family. Blood work was done two months ago and because of Daves work schedule and the Dr's shortened hours, he was just now able to schedule the bloodwork review. Going in, Dave had mentioned that he had seen a urologist regarding a prostate issue and was scheduled for a procedure to recify the problem. Dr Harpole discussed the prostate problem and then an audible "buzzer" went off signaling the end of the appointment! Dr Harpole not only rushed him out of the office but refused to even address the 2 month old blood work telling him he now needed to make yet another appointment to go over them!!! When he asked Sandra at the desk she refused to even give him any copies until Dr Harpole "released" them. The Dr did manage to litterally scribble on a piece of paper a couple of notes regarding the results and all we could make out was "borderline diabetic." Daves father passed due to complications from diabetes and Dr Harpole is well aware of this! I then made a call to Sandra asking what had happened and she told me she could not release anything without the Dr's approval even though that's what the appointment was scheduled for in the first place. The prostate issue was completely taken care of and under control. Here's the whole crux of the experience...Dave's urologist whom he had only met one time actually took the time to call me from HER HOME and spend 20 minutes talking to me to find out more about Dave because she's a doctor who CARES and is in practice for all the right reasons. I remember delivering UPS to Dr Harpole back in 1981 and thinking it's probably time to retire since there seems to be an obvious burn out issue here. I will also be contacting John Muir and the Medical board regarding his practice. Please don't waste your time or money dealing with this business and hopefully this will save at least one person the experience. Thanks for reading...

If there is a negative stars rating I will do that!!!!!!!!!!!!!…read moreThe worst doctor office I ever seen in my life, in my 1st visit to the office, I wasn't even welcomed, front Desk person, the Doctor himself is very rude!!!, I was shocked They tried to over charge me for normal office visit copay, they said it was emergency!!!!??? go figure... I called my insurance and American Board of Medical and file complain again this office, both said: that's not right for them to over charge you for office visit copay, they were surprised by Dr Patrick Harpole office behavior. ******PLEASE STAY AWAY FROM THIS DOCTOR'S OFFICE BY ALL MEANS NECESSARY, NOT WORTH IT, TOTAL WAIST OF TIME******

My mom is in her 80s and was seen at John Muir for memory issues. What I want to say very clearly:…read more A person with memory issues does NOT REMEMBER that they can't remember. I went with her and very clearly stated all of the issues in front of both my Mom and Donna S. Donna S suggested that her other doctors consider prescribing Donepezil - for memory issues and an amyloid blood test. However, when she went to Sherille Sevilla and Maridez Jenkins she does not remember all that was discussed and agreed. She tells them all that she was tired when she did the 3 hour assessment and it was not valid. I don't know why the doctors don't coordinate more and understand the report and all the notes. It is very clear from both the assessment and my statements to them that she has severe short term memory issues. The fact that instead of using the assessment and my very specific details they listen to her when she says that she is fine (because she does not remember anything) is just ridiculous. My understanding is that many of the prescriptions for memory only stop the progress. This means taking them sooner is better. This is not the first signs of memory issues for her at all. This has been ongoing and I finally had hope that doctors would help her and start addressing the issues. But they COMPLETELY FAILED us. Now I don't know what to do. She thinks everything is fine and it is truly terrible and sad. She was a college professor and incredibly smart. And her decline is awful - but made SO MUCH WORSE by doctors who do not coordinate and do not listen.

This review is for the lack of care and treatment my 100% disabled veteran husband encountered with…read moreprovider Harpreet Bal at EBN At each visit she provided no options for my husband ! She did insist on repeating the cognitive exam , even though he'd already failed to get above 12 on 3 prior tests and had a long hx with JMH of low scores (she gets xtra compensation for giving these exams ). Not so much as a baby aspirin was prescribed. No therapies , procedures or alternatives were provided ! The worst care possible and irresponsible healthcare IMO. Then we get a certified letter from the doctors at EBN today warning us they will not provide any care or service after April 30, 2026. What care ? What service ? All you did was say 'there is nothing I can do '. But you kept dragging us down to San Ramon to collect your copays and your paycheck from our visits . I sent a email cursing you out. So you threaten me with cutting him off? That's a blessing , not a curse you worthless pos! ! Avoid them at all costs ! The worst part! I thought she was an actual provider. When my husband required a backyard ADU with handicap access , we couldn't get the loan without 2 provider letters stating he was unable to manage his legal, financial and medical affairs . She doesn't have any legal authority to write letters ! None! We wasted 3 yrs with this inadequate provider with no licensure to issue statements of fact on my husbands medical condition! Complete and utter irresponsibility and misrepresented her authority from the beginning. We thought she had licensure. Avoid them at all costs

Dr. Pirkle was my PCP for more than ten years until I moved Because he is a concierge doctor, I…read morewas able to make prompt appointments. He also makes hospital visits. He is extremely knowledgeable and explains things clearly. He is also an excellent diagnostician.

Dr. Pirkle is exactly what I want in a primary care physician. Rigorous in his ongoing study as…read moremedicine evolves. I think he is truly committed to full patient health and delivers medical care as it should be, directly to the individual for the individual. I have been a patient of Dr. Pirkle's for over 10 years. I was compelled to write a review after reading some of the other reviews. Insurance, hospitals, reimbursement, and many other issues have affected how medicine is delivered. Some people are hard to please or don't like what they hear. If you want a skilled, dedicated primary care physician that you can trust, I recommend Dr. Pirkle, full-stop.

I came in because of ongoing headaches and neck pain after a car accident. I wanted no medication,…read morejust osteopathic manipulation. Dr. Okamura was able to treat me for the pain, I can now say I am headache free and my neck pain is much better. I did the exercises he told me to do, patient participation makes a big difference in wellness. I would definitely return for musculoskeletal issues. Pain medication can be a useful tool, but I felt I would be better served without medication and Dr. Okamura was able to address all my symptoms adequately. I was a private pay patient so I can't comment on insurance billing. The office staff is very nice and the office building itself is quite comfortable and easy to access.

I also just read the review by Eric F. and also felt compelled to respond…read more Dr. Okamura has been my family's doctor for over 15 years -- we are both in our 50's. My husband had been admitted to the hospital twice in the past for medical emergencies -- he received only the best care from Dr. O and the San Ramon Medical Center and recovered both times. During one of the medical emergencies, at night and on a weekend, I called Dr. O's office, and he personally took the call himself -- most Dr's would have an answering service taking the calls! Not only did he advise me on all the proper steps to take for the next 24 hours, but I felt reassured as always that my husband was in excellent hands and in the hands of a caring doctor. We had to sadly switch health plans a year ago, as employers have made it so difficult to have private care. I cannot wait for changes to our employers health plans so we can return to Dr. O as our primary care provider. As for greeting us , on a normal basis he often would greet us with "Oh, you made it!" meaning "You were able to keep the appointment, I'm glad to see you!" We feel blessed to have been under the care of such a top notch doctor and would highly recommend him to anyone.

I am also bummed that she is closing her practice. I was only able to interact with her a few…read moretimes. After multiple medical errors over the years by other doctors, that many doctors refused to properly document, she took the effort to review my records and provide the most accurate medical record that I have had since the first error in 2010- proving to be the most ethical doctor I have ever interacted with. It takes a special person to stand up against the flow in medical systems. She is that type of person. The type that would stand up and say that is wrong. Ethical enough not to work for system that were no aligned with her ethical integrity. A very rare find. She even found the root cause of the of the issues that were missed for years along with doing a very thorough GI work up-greatly improving symptoms and lessening risk damaging other organs. Noting that I have been going to a Functional Medicine GI doctor and did not have such a thorough GI work up. I wish her the best and hope that everything is ok with her. We are not sure why she ended up closing her practice, I hope everything is good, but rating her closing her practice is not rating her as the excellent doctor she is. I wish that someone as smart and ethical as her would be filling the space-but that isn't happening-sadly.

So bummed she is closing her practice because she is the best PCP (if not one of the best doctors)…read moreI've had! I started seeing Dr. Michaud last year after my former FNP (and awful GI doc) ignored some serious symptoms. She has a great bedside manner, is smart, proactive, and thinks outside of the box. She even came up with possible diagnoses other specialists missed. Although we never figured out the cause, she took EVERYTHING I told her VERY seriously. As a veteran patient, I cannot count how many doctors downplay or ignore serious symptoms. Dr. Michaud not only does the opposite of those doctors but should also teach other doctors how to take their patients' concerns seriously. I was able to get in the following week after scheduling as a new patient and never had difficulty getting appointments. Her receptionist, Annabelle, and her MA, Rachel are friendly and helpful. I wish I found her sooner and had more time to be her patient. Thanks Dr. Michaud for listening to me and helping me as well as serving as an example for the care I hope to provide my patients as a family physician one day!

I've been involved in Pain management for 20 years. Chronic pain. I've been thru the whole gamete…read moreof all types. It's pretty much chaos a lot of stress is evident. I've started at PMC about 10 Years ago. Back to Get my spinal cord Stimulator replaced. I can not express enough the positive energy and kindness from walking in the door to my nurse to Doctor Longton. I'm not here to get drugs. Been There I'm want more choices than Drugs it's down hill To be sure I'm so impressed by the timely service to feeling like they care. Refreshing. Thank you to all the office staff. Nice to know in the world of pain there is a caring place to go To get help.

I am extremely disappointed with my experience at this clinic regarding a promised refund of…read more$1,174. On February12, we saw Dr Nathaniel Gamsky. We were scheduled to have a procedure completed and a payment was collected. On February 17, we had a change of heart and cancelled said procedure. I was clearly told that the refund would be processed, yet it is now June and I still have not received the money or a clear explanation for the delay. Over the past several months, communication has been inconsistent and unprofessional. I have had to repeatedly follow up for updates, only to receive vague responses or no resolution at all. A medical clinic should operate with integrity, transparency, and accountability, especially when handling patients' finances. While the staff may have initially appeared helpful, failing to honor a promised refund for this long is unacceptable. I would strongly encourage anyone considering this clinic to carefully review financial policies and documentation before making payments. As far as communication, I am very disappointed with the level of communication and professionalism from this clinic. Since February, I have called on seven different occasions and left multiple voicemails requesting a call back from the manager regarding my unresolved refund issue. To this day, I have not received a single response. Management ignoring repeated attempts to communicate with patients is unacceptable, especially when it involves a significant amount of money owed. I expected better customer service, accountability, and transparency from a professional medical office. I hope the clinic takes responsibility and resolves this matter promptly.