I was very dissatisfied with the carpet cleaning service from Stanley Steemer. My mother has used this company for years with good results, but this time the carpet still looked dirty and had an unpleasant odor after the cleaning. This was very disappointing. I spoke with the manager, Fiona, about the issue, but overall I am not pleased with the service provided. I received no refund. read more

Highly recommend Stanley Steemer! The technicians, Corey & Gregory, were very professional from start to finish. Easy to set up appointment, informative communication from texts to emails, & thorough carpet cleaning in our home. Call Stanley Steemer! read more

If you need a carpet cleaning company thats professional and dependable, STANLEY STEAMER, Owned by; Mack Lemmon is the company to call. I've dealt with other carpet cleaning competitors in the past, whom were inefficient, clumsy and did a poor service. What I really liked was their attention to detail. Corners, near floor boards and spots were given extra attention. Plus, the equipment and hoses they needed to pull thru my home were clean and non intrusive to my surroundings. Dale, Corey and all the staff and crew were courteous and attentive. I highly recommend them for all your carpet and furniture cleaning needs. Look no further, this company is a 5 star act!! read more

Stanley Steemer of Swanboro N.C., Owner "Marc Lemmon" saved my carpets after my washer flooded my home! I called them & they were at my home in 20 minutes. Dale, removed many gallons of water from my hallway & closets. He was calming, intelligent & saved my vinyl record collection! "Mack Lemmon", owner came out & professionally gave me different options. He was knowledgeable & honest I highly recommend this company. They will always be my heros. Mrs. Cathy Bridge read more

$327 for 38 minutes of work. Quote was raised from phone quote of $287. No measurements were completed; manager states every one measures differently and measurements would not be accurate. Spoke with manager he offered to send crew back out here and refund the difference of the quotes. I did not accept either; the floors did not look any cleaner than when I do them myself and I took the $40 refund as an insult. read more

Used Stanley Steamer to clean three rooms, staircase, couch, and love seat. Ben showed up on time, was carefull with his equipment in the house, and did a great job cleaning our carpets. We have used this company several times and have always been impressed with thier service. Thank you, David read more

So Upset today. I had a Stanley Steemer gift certificate for the amount of $140 that my daughter gave me for my birthday. They came last week and I decided to add the protective coaster. The gentleman told me that my total bill will be $159 and they will charge me $19 on my debit. In fact they charge me the total amount of $159. I called them and they told me that they acknowledged the problem and they had already re-credit my account. Today I still waiting to have my bank account being re-credit for the amount of $140. When I called again this morning they just told me to be patiente......lol.....you made a mistake, you took my money and I have to be patiente....are you kidding me. Who will pay my fees if my others payment are bounce. read more

Stanley Steemer - Home Cleaning Near Me - New Bern, North Carolina

I use this service the guys that came out did a horrible job then the manager called and said he would send some one else out they never showed up the receipt they gave me said 138 dollars when I paid 220 dollars I believe they pocket some of my money read more

I am very satisfied with Stanley Steamer in Jacksonville, NC. I made an appointment on their website and ended up needing to change the date. I call and was treated politely and everything was taken care of. They even called and let me know that someone was in the way. The guys did my entire townhouse in 45 mins, they even helped me move some furniture. Highly recommended! read more

I hired SS to not only clean my carpets but to get the dog pp stains out of my living room carpets. I was very pleased to see that all of the stains came out! Thank you Stanly Steamer!! I would recommend this company to anyone wanting cleaning done. read more

Very disappointed in Stanley Steamer services. When we moved into our house the carpets appeared to be cleaned, but not professionally cleaned. On top of that my shih'tzu had a pee accident in the bedroom and the odor was strong. I called Stanley Steamer to have it cleaned and they sent out a technician. The tech finished our room with the trouble spot and also put the deodorizer down for the odor. Well a day later I woke up with a headache and smelled the urine again. I look behind the bed where the technician said he would take care of and he NEVER touched the spot at all. How do I know this? A day or so before we called them to come out I tried cleaning the spot and afterwards I put carpet powder down (it's white) it was still there and untouched. We paid $116 for the service to include extra for the deodorizer. I called them back and one guy said well "We don't move furniture ma'am." I explained to him that we did not expect him to move it because the tech said his equipment could reach in the back where we needed it to go. So he said he would send someone back out in a couple of days. Meanwhile I have to sleep on my couch because I suffer from migraines from sensitive to different smells. It really angers me to spend your hard earned money on a service and get unsatisfactory service. I guess this is the world we live in. I wish we lived back overseas where people actually take pride in their jobs and services rendered. read more